SAP Landscape Management 3.0, Enterprise Edition

Downloading System Support Information

You download a support information ZIP file concerning a system to attach it to a customer incident.

Prerequisites

You have permission DataExport.

For more information, see Standard Permissions.

Context

This ZIP file includes basic information, such as the SAP Landscape Management version and edition installed, the build date, SCA versions, database type, and storage manager information, including a connection test. It does not contain any password data or security-relevant information.

Procedure

  1. Choose Start of the navigation path <System logged on>  Next navigation step Support InformationEnd of the navigation path.
    A dialog box appears.
  2. To download the ZIP file to your preferred directory, select the LaMaSupportInfo.zip checkbox.
    The ZIP file contains the following files:

    File

    Description

    BasicSupportInfo.txt

    Export file with information about the SAP Landscape Management version and edition installed, build date, SCA versions, database type, and storage manager, including a connection test.

    ConfigExport.xml

    Export file with configuration data of related systems and hosts.

    This file does not contain any password data or security-relevant information.

  3. Choose Download.

Results

When raising an incident in component BC-VCM-LVM, you can now attach the ZIP file.