SAP Landscape Management 3.0, Enterprise Edition

Downloading Error Support Information

You download a support information ZIP file concerning an error occurred to attach it to a customer incident.

Prerequisites

  • You have permission DataExport.

    For more information, see Standard Permissions.

  • An error message is displayed in a dialog box.

Context

This ZIP file includes basic information, such as the SAP Landscape Management version and edition installed, the build date, SCA versions, database type, and storage manager information, as well as details about the error occurred. It does not contain any password data or security-relevant information.

Procedure

  1. Choose Support Info.
    A dialog box appears.
  2. To download the ZIP file to your preferred directory, choose <Date>- <Time>-LaMaSupportInfo.zip.
    The ZIP file contains the following files:

    File

    Description

    BasicSupportInfo.txt

    Export file with information about the SAP Landscape Management version and edition installed, build date, SCA versions, database type, and storage manager, including a connection test.

    ConfigExport.xml

    Export file with configuration data of related systems and hosts.

    This file does not contain any password data or security-relevant information.

    ErrorInfo.txt

    Export file with error information.

    ExceptionInfo.txt

    Export file with exception information.
    .

Results

When raising an incident in component BC-VCM-LVM, you can now attach the ZIP file.

Related Information