Concur Invoice Professional Edition Administration Help

April 2018 Travel Professional Edition Admin Summary

Last Update: 14th April, 2018

Flight

Air Canada Fare Changes

Effective 4th April, 2018, Air Canada introduced the new Comfort fare/brand, positioned between Flex and Latitude, to its suite of economy fare brands available on North American markets. Additionally, Air Canada has also renamed its Tango brand to Standard. All other attributes of this fare brand remain the same. Lastly, Air Canada launched the new Basic fare/brand, positioned before (meaning less expensive and more restrictive) Tango/Standard, on 20th February, 2018.

British Airways Fare Changes

Effective 4th April, 2018, British Airways has moved their short-haul Basic branded fare (formerly known as Hand Baggage Only) from a private to a public fare. This means it is no longer necessary to use a special discount code to obtain Basic fares; Basic fares can now be obtained using the standardised GDS methods Concur Travel uses for other branded fares. For more information about this change, refer to the British Airways announcement, which can be found at: https://www.britishairways.com/assets/pdfs/updates/shorthaul-changes.pdf (English only)

Amadeus – Support Airline Fare Families in Flex Faring

SAP Concur has delivered support for branded fares on Amadeus using Airline Fare Families as of the June 2017 release. SAP Concur has completed development to extend this support to flex faring, and is planning to launch this functionality shortly after the April release.

Hotel

Conferma vs. AIDA - Implement Priority Rule for Hotel GDS Only

With this release, when a customer has a contractual relationship with Conferma and AirPlus, for hotel GDS bookings the default option for virtual payment will be Conferma. Customers will continue using AirPlus A.I.D.A. for air bookings.

Meetings

Sensitive Data Masked on Meeting Admin page

With this release, due to increased concerns around security, credit card numbers and discount codes will be masked when viewed on the Meeting Admin page. The values cannot be un-masked. The values can be replaced by clicking in the text box, which will empty the field, allowing a user to enter a new value.

Profile

Travel Profile v2.0 – Search By UUID

TMCs who are interested in using the new version 4.0 APIs (such as Receipts v4.0 API) have found that they need the user's UUID in order to tie records together. In the April release, Travel Profile API 2.0 will offer the ability to search users by UUID in addition to using the user's login ID.

Miscellaneous

**Reminder** No Personal or Sensitive Data in Custom Fields

All companies must take all reasonable steps to protect the personal and sensitive information of their employees. As per recommended security-related best practices, remember that custom fields – user fields and trip fields – should not contain personal and sensitive data.

**Update** Users by Browser Report – North America Data Centre Only

In the March release notes, we described the updates to the Users by Browser report. Be aware that the updated report is currently available only to customers using the North America data centre. The report will be updated for customers in the remaining data centres in a future release.

**Clarification** Accessibility – Keyboard Access for Working for Others Quick Help

With the March release, SAP Concur announced that the Working for Others Quick Help became accessible via the keyboard. To clarify, that means a user can use the Tab key to access the icon and then the spacebar or Enter key to access the Quick Help information.

Opt Out of In-Product Messaging (United States)

Last year, when in-product messaging was introduced in Europe, the feature included the ability for users to opt out of messaging. With this release, SAP Concur will provide customers in the United States the ability to opt out.

**Ongoing** Masking Sensitive Data

Over the past few months, SAP Concur has been taking steps to automatically remove or mask personally identifiable or sensitive data, with the goal of keeping user data secure. Be aware that masking – as described in this release note – will be an ongoing effort across all SAP Concur products. With this release, SAP Concur will automatically mask the redress and known traveller numbers in the booking flow.

Planned Innovations/Changes

The items in this section are targeted for future releases. Concur reserves the right to postpone implementation of – or completely remove – any enhancement/change mentioned here.

Flight: **Planned Innovations/Changes** Branded Fares

Concur delivered a new UI for branded fares in 2016 and further enhanced in 2017, both in UI and with expanded branded fares coverage. With an upcoming release, we will move to utilise our new branded fare data store to populate all branded fare information. These changes apply to search by price and flex faring views. In addition, we will provide more brand detail in the Fare Details section, such as: Wi-Fi availability, food and drink, changes, mileage, standby and priority.

Web Fares: **Planned Innovations/Changes** AMEX BTA / I-BTA Support for Eurowings via Travelfusion

The support of AMEX BTA / I-BTA via Travelfusion has been a requirement from many of our clients. The American Express Business Travel Account (BTA) is a centralised billing product that consolidates employee business travel expenses into a single account. AMEX I-BTA (Invoice Business Travel Account) is a special version of BTA that allows VAT reclaim.

With an upcoming release, we will support AMEX BTA / I-BTA for Eurowings via Travelfusion in a first step. In our first iteration, descriptive billing information (such as employee ID or cost centre) will be supported for Eurowings only. Other airlines will follow in a later iteration.

Hotel: **Planned Innovations/Changes** Airbnb Coming to HotelService

In a future release, Concur will announce support for Airbnb.com (English only) as a new Hotel Service supplier. Airbnb is the world’s largest community accommodation marketplace with over 3,000,000 listings in 65,000 cities and 191 countries.

Hotel: **Planned Innovations/Changes** HRS Direct Connect Migration to HotelService API V2.0

Concur has upgraded its hotel connectivity technology to offer a new API service known as HotelService 2.0 or HS2. The new API is designed as a standard solution for all hotel suppliers connected to Concur Travel. Throughout the next months, we are planning to migrate all hotel direct connect partner APIs from the existing legacy APIs (HotelService 1.0, HRS and Hotel.de) to our new microservice-based HotelService API 2.0. The first hotel supplier we plan to migrate to our new API is HRS in the month of March.

Train: **Planned Innovations/Changes** SilverRail – Support Trenitalia

Concur Travel currently provides rail content for US, Canada, France, Germany, United Kingdom, Spain and Sweden. Concur will add content for Italy (Trenitalia) to the portfolio of Concur Travel rail carriers via the existing SilverRail integration.

Trenitalia is the primary rail passenger carrier in Italy, formed in the year 2000. With Trenitalia services, users can travel almost anywhere in Italy. Trenitalia offers high-speed train services via classic intercity trains as well as regional trains.

Train: **Planned Innovations/Changes** SilverRail – Support "On Account" Payment

Currently individual or ghost cards are supported for SilverRail bookings, with SilverRail being the merchant of records. In order to provide the option for the TMC to be the merchant of records, Concur will implement the "On Account" payment feature within Concur Travel. It allows TMCs to extend credit agreements with customers that enjoy this arrangement with other modes of transport.

Train: **Planned Innovations/Changes** Trainline – Support Mobile Bar Code Ticket Delivery Type

Trainline started supporting a new Ticket Delivery type – mTickets – which allows users to download the ticket directly on their Trainline mobile app.

mTickets can be downloaded on iOS (9.0 operating system and newer) and Android (4.1 operation system and newer). The Trainline mTickets are currently accepted by Virgin Trains West Coast, Virgin Trains East Coast, CrossCountry Trains, Greater Anglia, Northern Rail, First TransPennine Express, Heathrow Express and Great Western Railways.

For the current list of accepted routes, please visit: http://ehelp.thetrainline.com/app/answers/detail/a_id/4208 (English Only)

Profile: **Planned Innovations/Changes** XML Profile Sync to be Turned Off October 2018

With the October 2018 release, XML Profile Sync will no longer be available. Concur recommends that all customers using XML Profile Sync move to Travel Profile API 2.0 at their earliest convenience. Version 2.0 functionality has been in production since May 2015 and affords better security and data validation that will support TMCs in meeting the needs of their travellers.

If TMCs need assistance in identifying their customers who are still using XML Profile Sync, Concur will assist with the identification of those customers.

Miscellaneous: **Planned Innovations/Changes** Companion Data Deleted 100 Days After Last Use

Over the past few months, SAP Concur has been taking steps to automatically remove or mask personally identifiable or sensitive data, with the goal of keeping user data secure. In keeping with that goal – targeted for May 2018 – SAP Concur will remove "companion" data (such as user details, loyalty numbers and TSA precheck numbers) that has not been used for longer than 100 days.

Miscellaneous: **Planned Innovations/Changes** Guest Travel and Multi-Passenger Bookings – Remove Previous Guest Lookup

With increased attention to security and data privacy, we determined a change in the Guest Travel (non-profiled user) feature as well as when booking multiple passengers was warranted. We will no longer support a previous guest lookup and store data about the non-employee or previous companion (or in the case of multi-passenger, the option to look up an employee). When making a guest or multiple-passenger reservation, the data must be added manually. SAP Concur is targeting the May release for this change.

Miscellaneous: **Planned Innovations/Changes** Removing the "Privacy Agreement" Page

For customers who currently display the Privacy Agreement page to users, be aware that on 14 April, 2018, Concur will eliminate that page. That means the privacy agreement will no longer display under any circumstances. In addition, the options to customise the privacy agreement text and to apply policy (for example, to require that a user accept the privacy agreement) will be removed. In a separate release, Concur will provide a standard privacy statement, which can be accessed via a link in the page footer.

Miscellaneous: **Planned Innovations/Changes** New Privacy Statement Planned for May Release

In the release note named **Planned Changes** Removing the "Privacy Agreement" Page, we describe changes that will occur when the current customisable privacy policy is discontinued. We also discuss the new Privacy Statement that SAP Concur will provide as a requirement of being a "processor" of customer data. Be aware that the new text will be available soon, targeted for May.

Miscellaneous: **Planned Innovations/Changes** New Feature for Outdated Data

The new Data Retention feature will allow clients to control how long Concur stores their data based on who, when and where criteria. This feature gives clients the ability to meet their specific compliance needs regarding data retention.

Miscellaneous: **Planned Innovations/Changes** Support for Plain Text FTP to End on 15 May 2018

Concur is announcing the End of Support for plain text FTP as a means to transfer data to and from Concur. Plain text FTP is not a secured protocol and has inherent security vulnerabilities. On 15 May 2018, Concur Operations will apply a security update to our File Transfer infrastructure, restricting the use of plain text FTP as a part of our ongoing commitment to securing our customers’ data and meeting the audited security requirements of the "Concur Trust Platform".

Client Notifications

SAP Concur Non-Affiliated Subprocessors

The list of non-affiliated subprocessors is available here: SAP Concur Non-Affiliated Subprocessors (English only)

Monthly Browser Certifications

Monthly browser certifications, both current and planned, are available with the other SAP Concur monthly release notes, accessible from What's New - Professional Edition