Model Changes

With this release, there is a new timestamp-related field for Invoice.

Description: The Route ID field was updated to ensure the Business Distance field is populated for all car mileage expenses regardless of whether the expense has an attached Route ID field value.

Before this update, sometimes the Business Distance field was not populated for expenses that did not have an attached Route ID field value.

With this update, the Additional Mileage Details folder was also renamed to Drive Mileage Details. Renaming the folder helps clarify the contents of the folder. The fields in the Drive Mileage Details folder are only available for Concur Drive/GPS routes.

The updated mileage-related field for Expense is located in the following folder:

• Expense > Expense Claims > Car Expenses

The updated mileage-related folder for Expense is located here:

• Expense > Expense Claims > Car Expenses > Drive Mileage Details

With this release, there are new travel-allowance-related fields for Expense.

Description: The new Data Source field allows users to report on where a travel allowance was created. The Contract Type Code and Trip Type Code fields allow users to report on the contract type and trip type associated with the travel request. The Associated Travel Request Key field allows users to report on the travel request associated with a travel allowance. These fields were added to the model for use with a planned future feature.

The new travel-allowance-related fields for Expense are located in the following folders:

• Expense > Travel Allowances > Itineraries
• Expense > Travel Allowances > Itineraries > Keys

With the February 2019 release, the new timestamp-related field, Invoice Timestamp, was added for Invoice. The Invoice Timestamp field is currently only available for Invoice Capture Service clients.

Description: The Invoice Timestamp field displays the timestamp associated with a valid invoice image for clients that use digital invoices in lieu of paper invoices. The Invoice Timestamp field can help provide the timestamp information required by Japan's e-Bunsho regulations.

The new timestamp-related field for Invoice is located in the following folder:

• Invoice > Payment Request Capture Service > Capture Service Request Header

With this release, there is an updated booking-related field for Travel.

Description: The database table mapping associated with the Booking Record Key field is now updated in the following folders:

• Travel > Reservations and Tickets > Keys
• Travel > Ticket Segments > Keys
• Travel > Air Segments > Keys
• Travel > Rail Segments > Keys folder

With this update, the Booking Record Key field in each of these folders now consistently provides an accurate value.

Before this update, if a custom claim query included the Booking Record Key field from both the Reservations and Tickets > Keys folder and the Ticket Segments > Keys, Air Segments > Keys and/or Rail Segments > Keys folder, sometimes the value for the Booking Record Key field may have been overstated.

With this release, there are updated trip-passenger-related fields for Travel.

Description: The fields in the Trip Passengers folder were updated to now include the passenger information for both the primary passenger and any additional passengers associated with a trip.

Before this update, the fields were only populated for the primary passenger.

The updated trip-passenger-related fields for Travel are located in the following folder:

• Travel > Trip Passengers

Report Changes

With the March 2019 release, the Expense Mobile Metrics Summary report was removed from the standard reports catalogue. SAP Concur discovered that the report was providing unexpected results. SAP Concur is dedicated to providing accurate and reliable report data. While SAP Concur researches the root cause and evaluates the most appropriate solution, the report will not be available in the standard reports catalogue.

LOCATION OF THE REPORT

The report was located here:

• Analysis - Standard Reports > Mobile Usage
• Intelligence - Standard Reports ‎> Mobile Usage

The Invisible Spend Details report now includes both the Lodging - Track Room Rate Spending and the Lodging – Do Not Track Room Rate Spending spend categories for tracking hotel expenses. Before this update, the report only provided data for the Lodging - Track Room Rate Spending spend category.

The invisible spend calculation was also updated to improve the accuracy of the invisible spend values on the report.

LOCATION OF THE REPORT

The report is located here:

• Analysis - Standard Reports > TripLink
• Intelligence - Standard Reports ‎> TripLink

For more information about the Invisible Spend Trend Analysis report, refer to the Chapter 22: Folder – TripLink in the Standard Reports by Folder guide (English only).

The following updates were made to the Invisible Spend Trend Analysis report:

• The Invisible Spend Trend Analysis report now includes both the Lodging – Track Room Rate Spending and the Lodging – Do Not Track Room Rate Spending spend categories for tracking hotel expenses. Before this update, the report only provided data for the Lodging - Track Room Rate Spending spend category.
• The invisible spend calculation was updated to improve the accuracy of the invisible spend values on the report.
• The graph on each tab of the report now displays the quarter and year chronologically from the earliest quarter to the current quarter. Before this update, the graphs displayed the quarters from the current quarter to the earliest quarter.

WHAT THE USER SEES

The graph on each tab of the Invisible Spend Trend Analysis report now displays the quarters and years chronologically, from the earliest quarter on the left to the current quarter on the right.

LOCATION OF THE REPORT

The report is located here:

• Analysis - Standard Reports > TripLink
• Intelligence - Standard Reports ‎> TripLink

For more information about the Invisible Spend Trend Analysis report, refer to the Chapter 22: Folder – TripLink in the Standard Reports by Folder guide (English only).

The Passengers section on the Itinerary Details report now includes passenger information for both the primary passenger and any additional passengers associated with a trip.

Before this update, the Passengers section was only populated for the primary passenger associated with a trip.

LOCATION OF THE REPORT

The report is located here:

• Analysis - Standard Reports > Trips
• Intelligence - Standard Reports ‎> Trips

For more information about the Itinerary Details report, refer to the Chapter 23: Folder – Trips in the Standard Reports by Folder guide (English only).

The Ticket Details report has three new columns: Class of Service, Fare Basis Code and Ticket Status. The Class of Service column indicates the ticket segment's class, such as first class, coach or business class. The Fare Basis Code column indicates the fare basis code associated the ticket segment's fare type, and the Ticket Status column indicates the ticket's segment-level TMC-defined status information for each ticket segment.

WHAT THE USER SEES

The Class of Service, Fare Basis Code and Ticket Status columns are added to the Ticket Segments section of the report.

LOCATION OF THE REPORT

The report is located here:

• Analysis - Standard Reports > Trips
• Intelligence - Standard Reports ‎> Trips

For more information about the Itinerary Details report, refer to the Chapter 23: Folder – Trips in the Standard Reports by Folder guide (English only).

The Prompts page for the Airfare Summary report has two new prompts: Date and Ticket Status. The Purchase Date prompt was also renamed Date Range.

With the new Date prompt, clients can choose whether to run the summary by the purchase date or the trip start date. The Date prompt defaults to Purchased Date.

The Ticket Status prompt determines whether the report displays data for active tickets or void tickets. When the check box is cleared, the report displays data for void tickets. The Ticket Status prompt defaults to Active.

WHAT THE USER SEES

The Date and Ticket Status prompts are added to the Prompts page and the Purchase Date prompt is renamed Date Range.

LOCATION OF THE REPORT

The report is located here:

• Analysis - Standard Reports > Supplier
• Intelligence - Standard Reports ‎> Supplier

For more information about the Airfare Summary report, refer to the Chapter 24: Folder – Supplier in the Standard Reports by Folder guide (English only).

Other Changes

SAP Concur is in the process of enhancing the Standard Reports by Folder guide (English only). We are adding definitions of the report prompts and fields, and adding the expressions associated with the report fields for each report.

This is an ongoing project. Clients will see these guide updates as they become available.

EXAMPLES

Example of the new report prompt definition for the Itinerary Details report:

Record Locator: Used to search by the record locator assigned to the trip(s)

Example of the new field information for the Itinerary Details report:

In an effort to ensure the ongoing security of our products and services, SAP Concur has issued a new concursolutions.com SSL certificate. The current certificate will expire on 16 March 2019.

Any customer who has pinned this expiring certificate will need to update to the new certificate prior to 16 March 2019. If the pinned certificate is not updated prior to 16 March 2019, your organisation and users will experience disruption to SAP Concur products and services.

Customers who have not pinned the certificate do not need to take any action as the new certificate is updated automatically. Most customers do not pin the certificate.

Please be aware: As an enhancement to our Security and Compliance programme, this certificate will be updated on an annual basis.

Business Purpose / Client Benefit: This update provides ongoing security for our products and services.

SAP Concur is transitioning to a new email infrastructure for outbound email from our services to SAP Concur users. Because of this, companies who filter inbound email based on the sending IP address must add new IP addresses to their Safe Sender list to ensure that their users receive email from SAP Concur.

Initially, the issue described here affected only companies that use Concur Expense. Starting in January, email from other SAP Concur services (such as Travel and Concur Pay) will move to the new email infrastructure.

We will continue to add other services throughout the first quarter of 2019. Please monitor the release notes for more information about the timing of the additional changes.

SAP Concur has provided a release note about the updated email notifications for several months. Be aware that we will discontinue this release note after this month.

IMPORTANT

Note the following:

• Be aware that the email content has not changed – just the look and feel has been updated.
• The changes will appear over time. Each product team (Expense, Invoice, Travel, etc.) decides when to use the new format. Timing will be based on resource availability and the priority of other scheduled enhancements.
• Do not expect that all product emails will change at the same time. For example, perhaps Expense approval email will be first, and then other Expense notifications will follow.
• There is no assigned end date to the project. Expect that the changes may take longer than a year.

Other Changes

SAP Concur will have a new Forgot Password feature added to the SAP Concur Sign In page, providing an updated login experience for users who log in with user name and password credentials.

When the new Forgot Password feature releases (targeted for 11 May), the following existing Forgot Password page functionality will be deprecated:

• Security Questions: Users will no longer receive security question prompts for login authentication.
• On-page text: Company custom text will no longer display.
• Password hints: The Send me an email with my password hint option will no longer be available.

Business Purpose / Client Benefit: This feature provides greater security for user passwords and streamlines the user experience.

SAP Concur is planning to add a new Sign In page, providing an updated login experience for users who log in with a user name and password credentials. Current Single Sign-On (SSO) users will be able to start the SSO login process at www.concursolutions.com. This feature is planned for 2019.

The new Sign In page feature includes the following:

• Two-step login: provides enhanced security, meets current industry standards and provides a better login success rate
• Multi-account login: allows administrators to log in with multiple accounts (planned for a future release)
• User avatar: enhances the user experience (planned for a future release)

Business Purpose / Client Benefit: This feature provides better security and a faster, convenient experience for users logging in to SAP Concur products and services.