With the April (9.90) Mobile release, SAP Concur mobile app users can now access the new claim entry experience within the mobile app.

For iOS, this new experience is now available for all iOS users in all environments.

For Android, this new experience is now available for all Android users in all environments. This experience can be enabled/disabled via a toggle on the Additional Features screen in the mobile settings. The toggle is titled Claim Entry Experience.

The new claim entry experience will not appear in the following cases:

• The user is adding Personal Car Mileage, Company Car Mileage, Japan Public Transport expense types

• The user is opening expenses created via itineraries

• The user is geographically located in China

• The user is under a restrictive Mobile Device Management (MDM) or Virtual Private Network (VPN)

Customers can send feedback about their experience to SAP Concur support.

With the April (9.90) Mobile release, recent searches appear in the Recent Searches list – for Android users only – when they enter flight criteria in the Search field on the location search screen in the SAP Concur mobile app.

When a user initially enters their flight information on the Book Flight screen and then taps Search, the system saves a new recent search item.

This item then appears in the Recent Searches list on the location search screen, after the user enters their flight search criteria in the Search field.

When a user taps on a recent search item in the Recent Searches list, their previous search criteria is now automatically populated on the Book Flight screen. This also includes custom fields, which users can change as needed.

Mobile users can clear the Recent Searches list by tapping Clear on the location search screen.

For one-way recent searches, the departure date appears below the flight location details displayed in the Recent Searches list on the location search screen.

Business Purpose / Client Benefit: This time-saving enhancement allows users to both save and change the flight details of their recent searches.

With the April (9.90) release, iOS users can now capture higher quality receipt images – with the new camera aide feature – within the SAP Concur mobile app.

When the camera aide feature is enabled, users will see hints at the bottom of the camera screen on how to capture better images.

If the receipt is well positioned, this feature will also automatically crop out the areas without text.

SAP Concur solutions updates the minimum operating system regularly in order to ensure the best possible experience for mobile users. With this release, SAP Concur solutions will update the minimum operating system to iOS 13.

The March (9.89) Mobile release was the final release for version 12 of the iPhone / iPad operating system. Please ensure that the operating systems on all user devices have been updated to at least iOS 13. Be aware that users will not be forced to upgrade their device’s operating system, but users on older operating systems will not be able to install versions of the SAP Concur mobile app after v9.89.

These changes are part of the SAP Concur solutions’ continued commitment to maintaining secure authentication.

The SAP Concur mobile app Auto Sign-In setting can be enabled or disabled for a company. If it is enabled for the company and if a user subsequently enables the setting in their SAP Concur mobile app settings, after a user signs in to the mobile app, they are never again prompted to enter credentials to sign in to the app.

With the November 2020 release, SAP Concur solutions implemented a redesigned sign in page that does not support the Auto Sign-In setting in the SAP Concur mobile app. The redesigned sign in page instead supports the mobile authentication lifetime policy, which enables clients to specify a period of time after which uses must re-enter their credentials to sign in to the SAP Concur mobile app.

Like the Auto Sign-In setting, the mobile authentication lifetime policy can be enabled or disabled for a company. If the policy is disabled, after initially signing in to the app, users are not prompted for credentials again unless they manually sign out of the app, similar to the Auto Sign-In setting. If the policy is enabled, users are prompted to reauthenticate after the period of time specified by the policy has elapsed.

Business Purpose / Client Benefit: The retirement of the automatic sign-in feature and implementation of the mobile authentication lifetime policy better supports secure authentication by removing the less secure automatic sign-in setting.

The Mobile Sign In page has been redesigned and improved. The enhancements improve the user experience, improve security and simplify configuration. These changes also assist customers who use more than one Identity Provider (like OKTA or Azure) for Single Sign-On (SSO).

Users see the new sign-in pages and have an option to switch back to the old sign-in page design. The option to switch between the old and new page designs will be removed in a future release.

These changes are part of the SAP Concur solutions’ continued commitment to maintaining secure authentication.

With the November 2020 Mobile release (9.86), SAP Concur solutions introduced a redesigned mobile sign-in page. To support the upcoming retirement of the Mobile PIN sign-in option, the new page design does not support mobile PIN sign-in. However, users can click a link at the top of the redesigned sign-in page to switch back to the old sign-in page design and can use the mobile PIN sign-in option on that page.

SAP planned to retire the mobile PIN sign-in option and remove the ability to switch back to the old sign in experience in the May 2021 mobile release (9.91). In response to client feedback and to provide clients with more time to adjust to the retirement of the mobile PIN sign-in option, SAP is postponing removal of the option to switch between the old and new page designs to later this year. Users can continue to use the mobile PIN sign-in option by switching back to the old page design, but SAP strongly recommends clients transition their users to the new sign-in experience as soon as possible.

SAP also plans to make the following improvements to the sign-in experience:

• Enhancements to help users learn what options they have to sign in to the mobile app, how to sign in and how often their organisation requires them to sign in

• Enhancements to encourage the use of biometric sign-in such as fingerprint TouchID and face recognition integration

• Updates to our existing documentation and the training materials available to users

• Improvements to responses to user questions and feedback in the app stores

On the new sign-in page and with the retirement of the mobile PIN sign-in option, users can continue to sign into the mobile app through the following methods:

• Single Sign-On (SSO)

  • Mobile SSO

  • SAP Concur SAML v2 SSO (SAML v2)

• Username and password

• Verified email address and password

For companies that have Single Sign-On (SSO) enabled for the web version of SAP Concur solutions, we recommend that they enable SSO on the SAP Concur mobile app, ideally migrating to SAML v2.

For information about migrating to SAML v2, refer to the SSO Service: Overview Guide (English Only) and the Shared: SSO Management Setup Guide (English Only).

Business Purpose / Client Benefit: The retirement of the mobile PIN sign-in option better supports secure authentication by removing the less secure PIN option, simplifies the way users sign into the SAP Concur mobile app and makes the mobile sign-in experience more consistent with the Web sign-in experience.

On 31 March, 2020, SAP Concur mobile app users will have the ability to shop, book and cancel content from Hotel Service V2.

User / Customer Benefit: Travellers expect to be able to book travel on any device. After 31 March, travellers will be able to search, book and cancel Hotel Service V2-sourced hotels from within the SAP Concur mobile app.

Targeted for the May (9.91) Mobile release, recent searches will appear in the Recent Searches list – for iOS users only – when they enter flight criteria in the Search field on the location search screen in the SAP Concur mobile app.

When a user initially enters their flight information on the Book Flight screen and then taps Search, the system will save a new recent search item.

This item will then appear in the Recent Searches list on the location search screen, after the user enters their flight search criteria in the Search field.

When a user taps on a recent search item in the Recent Searches list, their previous search criteria will be automictically populated on the Book Flight screen. This also includes custom fields, which users can change as needed.

Mobile users can clear the Recent Searches list by tapping Clear on the location search screen.

For one-way recent searches, the departure date will appear below the flight location details displayed in the Recent Searches list on the location search screen.

For the round-trip recent searches, the departure date and return date will appear under the flight location information displayed in the Recent Searches list on the location search screen.

Business Purpose / Client Benefit: This time-saving enhancement will allow users to both save and change the flight details of their recent searches.

Targeted for the May (9.91) Mobile release, the claim submission experience will be updated for mobile users in the SAP Concur mobile app.

While submitting a claim in the mobile app, properly configured users will be routed to the Approval Flow screen, where they can view and modify the approval flow for the claim they are submitting.

Business Purpose / Client Benefit: This change provides mobile users with the same claim submission functionality that already exists in the Web version of SAP Concur.