Model Changes

Report Changes

The Audit Service Employee Exception Analysis report provides a list of all employees with an audit exception found during the audit process for a specified timeframe. The report ranks the employees by the highest number of audit exceptions identified (a combination of the report-level and entry-level audit exceptions).

The report can help client administrators determine which employees have the highest number of audit exceptions.

The report contains a Summary section and a Detail section.

REPORT OUTPUT

The Summary section of the report includes these columns:

• Rank
• Employee Name
• Employee ID
• Employee Email Address
• Report Exception Instance
• Report Expense Amount (rpt)
• Entry Exception Instance
• Entry Expense Amount (rpt)
• Reporting Currency

The Detail section of the report includes these columns:

• Employee Name
• Employee ID
• Employee Email Address
• Claim ID
• Claim Name
• Expense Group
• Expense Type
• Transaction Date
• Supplier
• City/Location
• State/Province/Region
• Country
• Payment Type
• Expense Amount (rpt)
• Reporting Currency
• Audit Type

LOCATION OF THE REPORT

The report is located here:

• Analysis - Standard Reports > Audit
• Intelligence - Standard Reports ‎> Audit

MORE INFORMATION

For more information about the Audit Service Employee Exception Analysis report, refer to Chapter 4: Folder – Audit in the Standard Reports by Folder guide (English only).

The Audit Service Exception Line Item Values Summary report provides a breakdown of the quantity and monetary value of each line item exception grouped by the following Line Level Exception types: Approved with Exception (AWE), Returned to Employee and Pending Exception Review (PER).

The Audit Service Exception Line Item Values Summary report is similar to the Audit Service Exception Categories – Details report, but this report provides an in-depth line-level look at audit exceptions.

The report contains a Summary section and a Details section.

REPORT OUTPUT

The Summary section of the report includes these columns:

• Line Level Exceptions
• Amount
• Quantity

The Details section of the report includes these columns:

• Employee
• Employee ID
• Employee Email Address
• Claim Name
• Claim ID
• Expense Audit Required
• Reporting Group
• Policy
• Expense Type
• Transaction Date
• Supplier
• Payment Type
• Expense Amount (rpt)
• Claim Entry Legacy Key
• Audit Date
• Status
• Status Code
• Audit Count
• All Comments

LOCATION OF THE REPORT

The report is located here:

• Analysis - Standard Reports > Audit
• Intelligence - Standard Reports ‎> Audit

MORE INFORMATION

For more information about the Audit Service Exception Line Item Values Summary report, refer to Chapter 4: Folder – Audit in the Standard Reports by Folder guide (English only).

The Audit Service Claims Deleted After Audit report provides a list of claims that were audited by the SAP Concur Audit Service and then later deleted during a specified timeframe.

The report provides client administrators with deleted claim details, including the SAP Concur auditor comments, audited date and deleted date.

REPORT OUTPUT

The report includes these columns:

• Employee
• Employee ID
• Claim Name
• Claim ID
• Audit End Date
• Audit Status
• Auditor Comment
• Deleted Date/Time

LOCATION OF THE REPORT

The report is located here:

• Analysis - Standard Reports > Audit
• Intelligence - Standard Reports ‎> Audit

MORE INFORMATION

For more information about the Audit Service Claims Deleted After Audit report, refer to Chapter 4: Folder – Audit in the Standard Reports by Folder guide (English only).

The Audit Service Selection Criteria report provides a view of how each billable audit transaction was routed to the SAP Concur Audit Service (For example, whether the workflow is configured for Always Audit, Audit Rule or No Skip) during a specified timeframe.

The report can assist with the billing research.

REPORT OUTPUT

The report includes these columns:

• Claim ID
• Claim Name
• Employee Name
• Audit Instance Count
• Always Audit
• Audit Rule
• No Skip
• Deleted

LOCATION OF THE REPORT

The report is located here:

• Analysis - Standard Reports > Audit
• Intelligence - Standard Reports ‎> Audit

MORE INFORMATION

For more information about the Audit Service Selection Criteria report, refer to Chapter 4: Folder – Audit in the Standard Reports by Folder guide (English only).

The Audit Service Statistics with Exception Breakdown report provides a deeper view into the Audit Service Statistics Summary report's summary of the distribution of audit exceptions found during the audit process during a specified timeframe. The report can be used to track audit volumes and analyse the types of exceptions and their frequency of occurrence. The report groups the exception results by the following audit statuses: Passed, Returned to Employee, Pending Exception Review (PER) and Approved with Exception (AWE).

The report can help client administrators closely track the audit exceptions and their associated audit status.

The report contains a Summary section, a Detail section and an Auditor Comments section.

REPORT OUTPUT

The Summary section of the report includes these columns:

• Status
• Audit Count per Audit Status and Year
• Overall % Count per Year
• Overall Audit Count per Status
• Overall % Count (Summary)

The Detail section of the report includes these columns:

• Status
• Audit Year
• Claim ID
• Audit Date
• Claim Name
• Employee ID
• Employee Name
• Employee Email Address
• Expense Group
• Is Resubmitted
• Is Extracted
• Total Claim Amount (rpt)
• Reporting Currency
• Reporting Group
• Policy
• Expense Audit Required
• Claim Key
• Claim Legacy Key
• Employee Key
• Question Count
• Comment
• Audit Instance Count

The Auditor Comments section of the report includes these columns:

• Claim ID
• Commenter's Name
• Comment
• Comment Date/Time

LOCATION OF THE REPORT

The report is located here:

• Analysis - Standard Reports > Audit
• Intelligence - Standard Reports ‎> Audit

MORE INFORMATION

For more information about the Audit Service Statistics with Exception Breakdown report, refer to Chapter 4: Folder – Audit in the Standard Reports by Folder guide (English only).

Other Changes

This release note is intended for technical staff responsible for file transmissions with SAP Concur products. For SAP Concur customers and suppliers participating in data exchange through various secure file transfer protocols, SAP is making changes that provide greater security for those file transfers.

As of 10 April, 2021, non-SFTP (Secure File Transfer Protocol) protocols and SFTP password authentication are not allowed to connect to SAP Concur for file transfers:

• Non-SFTP file transfer accounts must switch to SFTP with SSH Key Authentication.

• SFTP file transfer accounts that use password authentication must switch to SSH key authentication.

• SFTP password reset requests require the client to provide an SSH key for authentication.

On 12 April, 2021, SAP started disabling non-compliant file transfer connections. The process of disabling non-compliant accounts will continue throughout 2021. If you have multiple file transfer connections configured, this change applies to all of your file transfer connections.

This announcement pertains to the following file transfer DNS endpoints:

• st.concursolutions.com

• st-eu.concursolutions.com

• vs.concursolutions.com

• vs.concurcdc.cn

Business Purpose / Client Benefit: These changes provide greater security for file transfers.

This Release Note is intended for the technical staff responsible for file transmissions with SAP Concur. For our customers and suppliers participating in data exchange, SAP Concur is maintaining our file transfer subsystem to provide greater security for those file transfers.

SAP Concur is in the process of migrating entities that currently use a legacy process for moving files to a more efficient and secure file routing process that relies on APIs.

Clients whose entities are currently configured to use the legacy process will be migrated to the more efficient process sometime between now and 24 January 2022. After they are migrated to the more efficient process, clients will see the following improvement:

• With the legacy process, clients had to wait for the file move schedule to run at a specified time. With the more efficient and secure API-based process, extracts and other outbound files from SAP Concur will be available within the existing overnight processing period shortly after the files are created.

This announcement pertains to the following file transfer DNS endpoints:

• st.concursolutions.com

Business Purpose / Client Benefit: These changes provide greater security and efficiency for file transfers.

Files transferred to SAP Concur products must be encrypted with the SAP Concur public PGP key, concursolutionsrotate.asc.

concursolutionsrotate.asc

• Key file is available in client’s root folder

• Key ID 40AC5D35

• RSA 4096-bit signing and encryption subkey

• Key expires every 2 years

• Client is responsible for replacing the key before it expires

  • Next expiry date: 4 September 2022

  • SAP Concur plans to replace the current rotating public PGP key in the client’s root folder 90 days before the expiration date

The SAP Concur legacy PGP key (key ID D4D727C0) remains supported for existing clients but will be deprecated in the future.

SAP Concur strongly recommends that clients use the more secure rotating public PGP key for file transfers. To facilitate the use of the more secure rotating public PGP key for file transfers, SAP Concur added the key to existing client’s home folders on Friday 15 January 2021.

This announcement pertains to the following file transfer DNS endpoints:

• st.concursolutions.com

• mft-us.concursolutions.com

• vs.concursolutions.com

• st-eu.concursolutions.com

• mft-eu.concursolutions.com

Business Purpose / Client Benefit: The rotating public PGP key provides greater security for file transfers.

Model Changes

In the Cognos data model, the Paid Date field date in the [Expense].[Claim Dates and Statuses].[Paid Date] and [Expense].[Claim Dates and Statuses].[Paid Date/Time] data items may be either the date on which the claim is extracted for payment, or the date on which the payment is confirmed. For Concur Expense, we are planning to change the Standard Accounting Extract (SAE) (versions 2 and 3) so that this date is always the date that the claim is extracted for payment and does not overwrite the value with the date on which the payment confirmation is received.

More information will be provided in future versions of these release notes.

Business Purpose / Client Benefit: This change targets improving analytics and other use cases for anyone relying on the value in this field.

Claim Changes

The User Rating Summary – Expense and User Rating Summary – Travel reports will be removed from the Analysis - Standard Reports folder in Analysis and the Intelligence - Standard Reports folder in Intelligence.

We will remove the reports from our standard report offering as there has been minimal utilisation, and we want to ensure we are investing in standard reports that bring the most value to our customers.

The User Rating Summary – Expense claim is targeted to be removed on 1 August, 2021.

We are currently working on a new solution for capturing detailed and actionable feedback on our products and services.

For more information, refer to the Miscellaneous | **Planned Changes** 5-Star Rating Replaced with New Survey release note in the July 2021 Concur Expense release notes.

If you need to retain your existing user rating data, you can download your historical data before the reports are removed.

Additional information will be available in future release notes.

LOCATION OF THE REPORTS

The reports are currently located here:

• Analysis - Standard Reports > Administration
• Intelligence - Standard Reports ‎> Administration

Other Changes

Analysis and Intelligence are powered by IBM ®Cognos®. Cognos will be updated to v11 for Analysis and Intelligence.

This update will bring some enhancements to Analysis and Intelligence, such as the following:

• Enhancements to the user interface (UI):
  • More modern-looking interface
  • Instead of hovering over actions such as 'run a report', 'schedule a report' and more menu items, they can be found with just a right click.
• Existing Report Studio will be renamed to "Report" in Cognos v11
  • Includes data element searching within the Concur Data Warehouse Model

Additional information will be available in future release notes.

UPDATE SCHEDULE

The Cognos v11 update will be implemented by pre-designated groups of clients.

More information about communications and timing will be released closer to the update. We plan to update the Analysis/Intelligence UI automatically for each customer over a weekend.

We are updating by entity; customers with multiple entities or test sites may have different update timeframes across all their sites. More information will be provided in future release notes, and you will also receive a 30-day notification before we update your solution.

Due to technical reasons, we are not able to schedule any specific customer’s update; the dates will be pre-determined, and customers cannot move to Cognos v11 earlier or later.