With this release, we updated the Concur Request approval workflow in the SAP Concur mobile app. The Concur Request approval experience has been redesigned to better resemble the web version of SAP Concur.

Updates are listed below:

• On the updated Requests screen, approvers can easily review the following request details:

  • Red and yellow earmarked requests flagged for exceptions

  • Request ID

  • Total amount

  • Submission status

  • Request name

  • Requested dates

• The Request Approval screen was enhanced to make it easier for the approver to access request information. The enhancements include the following details:

  • On the top of the updated Request Approval screen, the approver can easily review the following request details:

    • Total amount

    • Submission status

    • Request name

    • Requested dates

    • Alerts

  • The new Details and Expenses tabs were added, and their details include:

    • On the new Details tab, the approver can now view request details:

      • Comments

      • Cash advances

      • Allocations

      • Attachments

      • Request policy

    • On the new Expenses tab, the approver can:

      • View expected expenses details

      • View red and yellow earmarked expenses flagged for exceptions

  • On the bottom of the Request Approval screen, approvers can:

    • Approve a request

    • Send a request back to the sender

Business Purpose / Client Benefit: This update provides Concur Request approvers with an improved user experience that makes approving requests easier and faster than before.

These changes are part of the SAP Concur solutions continued commitment to maintaining secure authentication.

The SAP Concur mobile app for Android now supports biometric sign-in options such as fingerprint authentication (Touch ID) and face recognition (Face ID).

Business Purpose / Client Benefit: The addition of support for Touch ID and Face ID provides users with more sign-in options for ease of use.

These changes are part of the SAP Concur solutions continued commitment to maintaining secure authentication.

With this release, SAP Concur solutions is retiring the automatic sign-in setting in the SAP Concur mobile app. This change coincides with the redesign of the mobile sign-in page.

Business Purpose / Client Benefit: The retirement of this feature better supports secure authentication by removing the less secure automatic sign-in setting.

The Mobile Sign In page has been redesigned and improved. The enhancements improve the user experience, improve security and simplify configuration. These changes also assist customers who use more than one Identity Provider (like OKTA or Azure) for Single Sign-On (SSO).

Users see the new sign-in pages and have an option to switch back to the old sign-in page design. The option to switch between the old and new page designs will no longer be available beginning with the March (9.89) release.

For more information, refer to the Mobile Authentication Update FAQ (English Only).

These changes are part of the SAP Concur solutions continued commitment to maintaining secure authentication.

With the November (9.86) Mobile release, SAP Concur solutions is retiring the Mobile PIN sign-in option in the SAP Concur mobile app.

This change coincides with the redesign of the mobile sign-in page has also been implemented with the November release.

Users can switch back to the old sign-in page design and can use the Mobile PIN sign-in option on that page. The option to switch between the old and new page designs will no longer be available beginning with the March (9.89) release.

With the retirement of the mobile PIN sign-in option, users will continue to be able to sign into the mobile app via the following methods:

• Single Sign-On (SSO)

  • Mobile SSO

  • SAP Concur SAML v2 SSO (SAML v2)

• Username and password

• Verified email address and password

For companies that have Single Sign-On (SSO) enabled for the web version of SAP Concur solutions, we recommend that they enable SSO on the SAP Concur mobile app, ideally migrating to SAML v2.

For information about migrating to SAML v2, refer to the SSO Service: Overview Guide (English Only) and the Shared: SSO Management Setup Guide (English Only).

Business Purpose / Client Benefit: The retirement of this feature better supports secure authentication by removing the less secure PIN option, simplifies the way users sign into the SAP Concur mobile app and makes the mobile sign-in experience more consistent with the web sign-in experience.

With this release, we added support for the new Precision Location option, which was introduced by Apple in iOS 14. Users - who have mobile devices with iOS 14 – will need to ensure that the Precise Location option is enabled on the Location screen to access Drive within the mobile app.

To access the iOS Location screen, the user can either:

• From the user's iOS mobile device, tap Settings > SAP Concur > Location

  -or-

• From the home screen (in the mobile app), tap Open Settings in the Allow access to your current location window

With the 9.83 release, SAP Concur mobile app users gained access to the new claim entry experience within the mobile app. The new user interface is available exclusively in "preview mode" in implementation environments.

Once SAP has received and addressed customer feedback, a migration of this experience - from implementation environments to production environments - will be scheduled. In the meantime, customers can escalate any detected issues to SAP Concur support.

On 31 March, 2020, SAP Concur mobile app users will have the ability to shop, book and cancel content from Hotel Service V2.

For more information about suppliers supported by the SAP Concur mobile app, refer to Section 5: Supported Hotel Suppliers section of the Travel: Hotel Service Travel Service Guide (English Only).

User / Customer Benefit: Travellers expect to be able to book travel on any device. After 31 March, travellers will be able to search, book and cancel Hotel Service V2-sourced hotels from within the SAP Concur mobile app.

Targeted for the January (9.87) Mobile release, SAP Concur solutions plans to reduce maintaining mobile app access and security for the current version and previous 6 versions (total of 7 versions) to the current version and 2 previous versions (total of three versions). This means that a user will be signed out automatically if they haven't updated the SAP Concur mobile app over the course of 3 updates (typically 3 months) and is using the fourth most recent version.

For example, users with the 9.84 version of the mobile app on their mobile devices - after the January (9.87) Mobile release - will automatically be logged out of the app. Once users have updated the mobile app on their mobile devices to version 9.85 or higher of the app, they will be able to sign back into the SAP Concur mobile app.

Business Purpose / Client Benefit: The update to this policy provides greater resources for innovations and improves overall security.