With this release, mobile app users can now confirm a confirmation agreement while submitting a request.

With this release, the SAP Concur mobile app is now compatible - for mobile app users who have iOS mobile devices (iPhone / iPad) - with the iOS 14 operating system.

With this release, Concur Drive users – with the iOS 14 operating system on their iOS mobile devices – will see a new reminder dialogue. This message reminds users to ensure that the iOS 14 OS Precise Location setting is enabled on their iOS mobile devices. This setting needs to be enabled so that Concur Drive can track trips accurately.

This dialogue appears when a user taps Mileage on the home screen to access Drive. It only appears once to mobile app users, but upon re-authentication, they will see the message again.

With the 9.83 release, SAP Concur mobile app users gained access to the new claim entry experience within the mobile app. The new user interface is available exclusively in "preview mode" in implementation environments.

Once SAP has received and addressed customer feedback, a migration of this experience - from implementation environments to production environments - will be scheduled. In the meantime, customers can escalate any detected issues to SAP Concur support.

With this mobile (9.84) release, all mobile app users now have access to the new receipt store and receipt viewer within the claim entry experience. There will be additional changes, which will be described in future release notes.

RECEIPT STORE AND RECEIPT VIEWER

The new receipt store and the receipt viewer experience are now available to all SAP Concur mobile app users, regardless of whether they use the new claim entry experience, legacy claim entry or the Available Expenses section within the mobile app. The functionality remains the same, although a few changes were made in order to enhance the user experience.

On 31 March, 2020, SAP Concur mobile app users will have the ability to shop, book and cancel content from Hotel Service V2.

User / Customer Benefit: Travellers expect to be able to book travel on any device. After 31 March, travellers will be able to search, book and cancel Hotel Service V2-sourced hotels from within the SAP Concur mobile app.

SAP Concur solutions updates the minimum operating system regularly in order to ensure the best possible experience for mobile users. Targeted for the October (9.85) Mobile release, SAP Concur solutions will be updating the minimum supported operating system to v7.0 (Nougat, API 24).

The September Mobile release (9.84) will be the final release for version v6.0 (Marshmallow, API 23) of the Android operating system.

Please ensure that the operating system on all user devices has been updated to at least v7.0 (Nougat, API 24).

Be aware that users will not be forced to upgrade their device’s operating system, but users who do not update older operating systems will not be able to install versions of the SAP Concur mobile app after the 9.85 October Mobile release.

These changes are part of the SAP Concur solutions continued commitment to maintaining secure authentication.

Targeted for the November (9.86) Mobile release, the SAP Concur mobile app for Android will support biometric sign-in options such as fingerprint authentication (Touch ID) and face recognition (Face ID).

Business Purpose / Client Benefit: The addition of support for Touch ID and Face ID provides users with more sign-in options for ease of use.

Targeted for the January (9.87) Mobile release, SAP Concur solutions plans to reduce maintaining mobile app access and security for the current version and previous 6 versions (total of 7 versions) to the current version and 2 previous versions (total of three versions). This means that a user will be signed out automatically if they haven't updated the SAP Concur mobile app over the course of 3 updates (typically 3 months) and is using the fourth most recent version.

For example, users with the 9.84 version of the mobile app on their mobile devices - after the January (9.87) Mobile release - will automatically be logged out of the app. Once users have updated the mobile app on their mobile devices to version 9.85 or higher of the app, they will be able to sign back into the SAP Concur mobile app.

Business Purpose / Client Benefit: The update to this policy provides greater resources for innovations and improves overall security.

These changes are part of SAP's continued commitment to maintaining secure authentication.

Targeted for the November (9.86) Mobile release, SAP plans to retire the automatic sign-in setting in the SAP Concur mobile app. This change coincides with the redesign of the mobile sign-in page which will also be implemented with the November release.

Business Purpose / Client Benefit: The retirement of this feature better supports secure authentication by removing the less secure automatic sign-in setting.

For a while, SAP Concur mobile app users have had the option to continue using the expense claims legacy user interface via disabling the Expense Claim (New) and Expense Claim (New) – Approver toggles on the Additional Features screen in the mobile app settings.

Targeted for the October (9.85) Mobile release, SAP plans to remove the Expense Claim (New) and Expense Claim (New) – Approver toggles from the Additional Features screen and mobile users will no longer have access to the expense claims legacy user interface.

Business Purpose / Client Benefit: This update offers a more streamlined experience to users, while they work with expense claims in the mobile app.

These changes are part of the SAP Concur solutions continued commitment to maintaining secure authentication.

Targeted for the November (9.86) Mobile release, SAP plans to retire the Mobile PIN sign-in option in the SAP Concur mobile app.

This change coincides with the redesign of the mobile sign-in page which will also be implemented with the November release.

Beginning with the November release, users will be able to switch back to the old sign-in page design and will be able to use the Mobile PIN sign-in option on that page. The option to switch between the old and new page designs will no longer be available beginning with the March (9.89) release.

With the retirement of the mobile PIN sign-in option, users will continue to be able to sign into the mobile app via the following methods:

• Single Sign-On (SSO)

  • Mobile SSO

  • SAP Concur SAML v2 SSO (SAML v2)

• Username and password

• Verified email address and password

For companies that have Single Sign-On (SSO) enabled for the web version of SAP, we recommend that they enable SSO on the SAP Concur mobile app, ideally migrating to SAML v2.

For information about migrating to SAML v2, refer to the SSO Service: Overview Guide (English Only) and the Shared: SSO Management Setup Guide (English Only).

Business Purpose / Client Benefit: The retirement of this feature better supports secure authentication by removing the less secure PIN option, simplifies the way users sign into the SAP Concur mobile app and makes the mobile sign-in experience more consistent with the web sign-in experience.

Starting with the October release (9.85), when users sign in to the mobile app, they will see a message similar to the following message notifying them of the upcoming change.

Starting with the November release, users will see the new sign-in screen, including the option to go back to the old sign-in experience.

Targeted for the November (9.86) Mobile release, the Mobile Sign In page will be redesigned and improved. The enhancements will improve the user experience, improve security and simplify configuration. It will also assist customers who use more than one Identity Provider (like OKTA or Azure) for Single Sign-On (SSO).

Starting with the October release (9.85), when users sign in to the mobile app, they will see a message similar to the following message notifying them of the upcoming changes.

Starting with the November release, users will see the new sign-in pages and will have an option to switch back to the old sign-in page design. The option to switch between the old and new page designs will no longer be available beginning with the March (9.89) release.

For more information, refer to the Mobile Authentication Update FAQ (English Only).