Bank Information

You can receive reimbursement for expenses through electronic funds transfer (EFT) if:

Your company uses the Expense Pay feature - and -
You have provided your account information

Provide your account information

To add or edit your bank information:

Click Profile > Profile Settings > Bank Information (in the Expense Settings section of the left-side menu).
From the Bank Country/Region field, select the area in which your bank is located.

Complete the required fields.

United States Bank Account Fields
Field	Description
Routing Number	Enter the bank's transit or routing number used for Automated Clearing House (ACH) or Electronic Funds Transfer (EFT) transactions. U.S. banks are required to have a 9-digit routing number; other countries may have different standards. The bank can supply the correct routing number.
Bank Account Number	Enter the account number as specified on the bank statement.
Account Type	Select Checking or Savings.
Bank Name	Name of the bank branch.
Branch Location	Bank branch location as defined by the bank.
Personal Address Line 1	The first line of the address the employee provided to the bank for this account.
Personal Address Line 2	The second line of the address the employee provided to the bank for this account.
City	The city of the address the employee provided to the bank for this account.
State	The state for the postal address the employee provided the bank for this bank account.
Zip	The postal code for the postal address the employee provided the bank for this bank account.
Active	Select the account status from the list.

Argentina Account Fields
Field	Description
CBU Number	Bank Account Number
CUIL	Tax ID
Is a resident	Yes / No
Account Type	Checking/Savings
Full Legal Name of Account Owner	In English, the name (or titular) the bank account was opened under.
Address Line 1	In English, the first line of the address the employee provided to the bank for this account.
City	In English, the city of the address the employee provided to the bank for this account.

Australia Bank Account Fields
Field	Description
BSB Code	The BSB Code for the bank account.
Bank Account Number	The number of the account.
Bank Name	The name of the bank hosting the account.
Branch Location	The location of the branch of the bank that the account was opened at.
Active	Choose whether the account is active.
Name on Account	The name associated with the account.
Address Line 1	The first line of the address the employee provided to the bank for this account.
Address Line 2	The second line of the address the employee provided to the bank for this account.
City	The city of the address the employee provided to the bank for this account.
Region	The region of the address the employee provided to the bank for this account.
Postal Code	The postal code of the address the employee provided to the bank for this account.

Brazil Bank Account Fields
Field	Description
Bank Code	Routing number, the identification number for the bank.
Bank Account Number	The number of the account.
CPF	Tax ID
Is a resident	Yes / No
Branch code	Branch location
Account Type	Checking/Savings
Full Legal Name of Account Owner	In English, the name (or titular) the bank account was opened under.

Canada Bank Account Fields
Field	Description
Branch Number	The five-digit branch number.
Institution Number	The three-digit institution number.
Bank Account Number	The account number as specified on the bank statement.
Bank Name	The name of the bank.
Branch Location	The city where the branch is located.
Active	Select the account status from the list.
Personal Address Line 1	The first line of the address the employee provided to the bank for this account.
Personal Address Line 2	The second line of the address the employee provided to the bank for this account.
City	The city of the address the employee provided to the bank for this account.
Province	The province for the postal address the employee provided the bank for this bank account.
Postal Code	The postal code for the postal address the employee provided the bank for this bank account.

China Bank Account Fields
Field	Description
CNAPS Bank Code	In Simplified Chinese, either the CNAPS Bank Account Code number or the Bank Name/Branch Location for the bank is required.
Bank Account Number	The number of the account. Do not use spaces or dashes.
Bank Name	In Simplified Chinese, either the CNAPS Bank Account Code number or the Bank Name/Branch Location for the bank is required. Do not use spaces. This field accepts a maximum of 30 double-byte characters.
Branch City	In Simplified Chinese, the city where the branch is located.
Full Legal Name of Account Owner	In Simplified Chinese, the name the bank account was opened under. This value must exactly match the bank's records.

Costa Rica Bank Account Fields
Field	Description
Bank Account Number	The number of the account.
Cedula or DIMEX	Tax ID
Is a resident	Yes/No
Account Type	Checking/Savings
Full Legal Name of Account Owner	In English, the name the bank account was opened under. This value must exactly match the bank's records.

Denmark (Danish Krone) Bank Account Fields
Field	Description
Account Number	The bank account number.
Bank Name	Name of the bank branch.
Branch Location	Bank branch location as defined by the bank.
Active	Select the account status in the list.
Full Legal Name of Account Owner	Name the bank account was opened under.
Address Line 1	The address the employee provided the bank for this bank account.
Address Line 2	The address the employee provided the bank for this bank account.
City	The City for the postal address the employee provided the bank for this bank account.
Region	The Region for the postal address the employee provided the bank for this bank account.
Postal Code	The Postal Code for the postal address the employee provided the bank for this bank account.

Egypt Bank Account Fields
Field	Description
Swift Code	Also known as SWIFT-BIC, BIC code and SWIFT ID, a SWIFT code is a standard format of Bank Identifier Codes. It is the unique identification code of a particular bank. The SWIFT code is 8 or 11 characters, made up of: 4 characters - bank code (only letters) 2 characters - country code (only letters) 2 characters - location code (letters and digits) 3 characters - branch code, optional ('XXX' for primary office) (letters and digits)
Bank Account Number	The up to 29-digit number of the account.
Bank Name	In English, the name of the bank.
Full Legal Name of Account Owner	In English, the name the bank account was opened under.

Hong Kong, China Bank Account Fields
Field	Description
Bank Country	The country the bank is located
Bank Currency	The currency of the country the bank is located.
Bank Code	3 digit number of the bank.
Branch Code	3 digit number of the branch.
Bank Account Number	The 1-9 digit number of the account.
Re-type Bank Account Number	Re-enter bank account number.
Bank Name	Name of the bank.
Branch Location	Bank branch location as defined by the bank.
Status	Status of the account.
Active	Select the account status in the list.
Full Legal Name of Account Owner	Name the bank account was opened under.
Address Line 1	The address the employee provided the bank for this bank account.
Address Line 2	The address the employee provided the bank for this bank account.
Town	The Town for the postal address the employee provided the bank for this bank account.
Region	The region provided to the bank for this bank account.

India Bank Account Fields
Field	Description
IFS Code	11-digit bank/branch code (exactly 11 digits alphanumeric). NOTE: The IFS Code goes into the Routing Number field.
SWIFT/BIC	Also known as SWIFT-BIC, BIC code and SWIFT ID, a SWIFT code is a standard format of Bank Identifier Codes. It is the unique identification code of a particular bank. The SWIFT code is 8 or 11 characters, made up of: 4 characters - bank code (only letters) 2 characters - country code (only letters) 2 characters - location code (letters and digits) 3 characters - branch code, optional ('XXX' for primary office) (letters and digits).
Bank Account Number	Alphanumeric, 34 digits maximum, 1 digit minimum. The length varies by bank.
Bank Name	Name of the bank.
Branch Location	Bank branch location as defined by the bank.
Active	Select the account status in the list.
Full Legal Name of Account Owner	Name the bank account was opened under.
Address Line 1	The address the employee provided the bank for this bank account.
Address Line 2	The address the employee provided the bank for this bank account.
City	The city of the address the employee provided to the bank for this account.
State	The state of the address the employee provided to the bank for this account.
Postal Code	The postal code of the address the employee provided to the bank for this account.

Israel Bank Account Fields
Field	Description
Branch Code	The Institution Number.
Bank Code	The Branch Number.
Bank Account Number	The number of the account. Do not use spaces or dashes.
Full Legal Name of Account Owner	In English, the name the bank account was opened under.

Japan Bank Account Fields NOTE: Enter half-width Katakana characters for all fields. Full-width characters will cause rejection.
Field	Description
Bank Country	The country the bank is located
Bank Currency	JPY.
Bank Number	A 4-digit bank code for the bank at which the employee holds their Yen bank account.
Branch Number	A 3-digit branch code for the branch of the bank at which the employee holds their Yen bank account.
Bank Account Number	A 7-digit number for the employee’s bank account.
Bank Name	A 15-character name of the bank at which the employee holds their Yen bank account.
Branch Name	A 15-character name for the branch of the bank at which the employee holds their Yen account.
Account Type	Type of bank account: Checking or Savings account.
Status	Status of the account.
Active	Select the account status in the list.
Full Legal Name of Account Owner	Name the bank account was opened under.

Malaysia Bank Account Fields
Field	Description
Swift Code	Also known as SWIFT-BIC, BIC code and SWIFT ID, a SWIFT code is a standard format of Bank Identifier Codes. It is the unique identification code of a particular bank. The SWIFT code is 8 or 11 characters, made up of: 4 characters - bank code (only letters) 2 characters - country code (only letters) 2 characters - location code (letters and digits) 3 characters - branch code, optional ('XXX' for primary office) (letters and digits)
Bank Account Number	The number of the account.
Bank Name	In English, name of the bank.
Full Legal Name of Account Owner	In English, the name the bank account was opened under.

Mexico Bank Account Fields
Field	Description
SWIFT Code	Also known as SWIFT-BIC, BIC code and SWIFT ID, a SWIFT code is a standard format of Bank Identifier Codes. It is the unique identification code of a particular bank. The SWIFT code is 8 or 11 characters, made up of: 4 characters - bank code (only letters) 2 characters - country code (only letters) 2 characters - location code (letters and digits) 3 characters - branch code, optional ('XXX' for primary office) (letters and digits).
CLABE	A unique 18-digit number used to identify account holders.
RFC	The employee's Mexican tax identification number.
Bank Name	Name of the bank.
Branch Location	Bank branch location as defined by the bank.
Status	Status of the account.
Active	Select the account status in the list.
Full Legal Name of Account Owner	Name the bank account was opened under.
Address Line 1	The address the employee provided the bank for this bank account.
Address Line 2	The address the employee provided the bank for this bank account.
City	The city for the postal address the employee provided the bank with for this bank account.
State	The state for the postal address the employee provided the bank for this bank account.
Postal Code	The postal code for the postal address the employee provided the bank for this bank account.
Phone Number	Phone number for the contact person for the bank account.

New Zealand Bank Account Fields
Field	Description
Bank Country	The country the bank is located
Bank Currency	The currency of the country the bank is located.
Bank Code	2-digit number of the bank.
Branch Number	4-digit number of the branch.
Account Number	The 7-digit number of the account.
Suffix	2- or 3-digit suffix number to the account number.
Re-enter Bank Account Number and Suffix	A combination of the account number and the suffix.
Bank Name	Name of the bank.
Branch Location	Bank branch location as defined by the bank.
Status	Status of the account.
Active	Select the account status in the list.
Full Legal Name of Account Owner	Name the bank account was opened under.
Address Line 1	The address the employee provided the bank for this bank account.
Address Line 2	The address the employee provided the bank for this bank account.
Town/City	The Town/City for the postal address the employee provided the bank for this bank account.
Postcode	The Postcode for the postal address the employee provided the bank for this bank account.

Philippines Bank Account Fields
Field	Description
Swift Code	Also known as SWIFT-BIC, BIC code and SWIFT ID, a SWIFT code is a standard format of Bank Identifier Codes. It is the unique identification code of a particular bank. The SWIFT code is 8 or 11 characters, made up of: 4 characters - bank code (only letters) 2 characters - country code (only letters) 2 characters - location code (letters and digits) 3 characters - branch code, optional ('XXX' for primary office) (letters and digits)
Bank Account Number	The number of the account.
Full Legal Name of Account Owner	In English, the name the bank account was opened under.

Poland Bank Account Fields
Field	Description
SWIFT/BIC Code	This field is for employees being reimbursed using Zloty. Also known as SWIFT-BIC, BIC code and SWIFT ID, a SWIFT code is a standard format of Bank Identifier Codes. It is the unique identification code of a particular bank. The SWIFT code is 8 or 11 characters, made up of: 4 characters - bank code (only letters) 2 characters - country code (only letters) 2 characters - location code (letters and digits) 3 characters - branch code, optional ('XXX' for primary office) (letters and digits)
NRB Number	The Bank Account Number.
Account Owner Name	In English, the name the bank account was opened under.

Romania Bank Account Fields
Field	Description
Bank Routing Code	The 8-digit Bank Routing Code.
IBAN	The bank account number. The two-character country code, followed by two check digits and then the bank identifier and account number, typically derived from the domestic account number. Format: RO49 AAAA 1B31 0075 9384 0000 Length: 49
Full Legal Name of Account Owner	In English, the name the bank account was opened under.

Russia Bank Account Fields
Field	Description
Bank Code	The Routing Number.
Bank Account Number	The number of the account.
INN	The Tax ID.
Is a resident	Yes / No
Bank Name and Branch Location	In English or Russian (Cyrillic), the bank name and branch location.
Branch City	In English or Russian (Cyrillic), the city where the branch is located.
Full Legal Name of Account Owner	In English or Russian (Cyrillic), the name the bank account was opened under.

SEPA Bank Account Fields
Field	Description
SWIFT Code	Also known as SWIFT-BIC, BIC code and SWIFT ID, a SWIFT code is a standard format of Bank Identifier Codes. It is the unique identification code of a particular bank. The SWIFT code is 8 or 11 characters, made up of: 4 characters - bank code (only letters) 2 characters - country code (only letters) 2 characters - location code (letters and digits) 3 characters - branch code, optional ('XXX' for primary office) (letters and digits)
IBAN	The two character country code, followed by two check digits and then the bank identifier and account number, typically derived from the domestic account number. Format: Austria: AT2!n5!n11!n Length: 20 Belgium: BE2!n3!n7!n2!n Length: 16 Finland: FI2!n6!n7!n1!n Length: 18 France: FR2!n5!n5!n11!c2!n Length: 27 Germany: DE2!n8!n10!n Length: 22 Greece: GR2!n3!n4!n16!c Length: 27 Ireland: IE2!n4!a6!n8!n Length: 22 Italy: IT2!n1!a5!n5!n12!c Length: 27 Luxembourg: LU2!n3!n13!c Length: 20 Netherlands: NL2!n4!a10!n Length: 18 Portugal: PT2!n4!n4!n11!n2!n Length: 25 Spain: ES2!n4!n4!n1!n1!n10!n Length: 24 ! = characters, a = alphabetic, c = alphanumeric, n = numeric.
Bank Name	Name of the bank branch
Branch Location	Bank branch location as defined by the bank.
Active	Select the account status in the list.
Name on Account	Name the bank account was opened under.
Address Line 1	The address the employee provided the bank for this bank account.
Address Line 2	The address the employee provided the bank for this bank account.
City	The City for the postal address the employee provided the bank for this bank account.
Region	The Region for the postal address the employee provided the bank for this bank account.
Postal Code	The Postal Code for the postal address the employee provided the bank for this bank account.

Singapore Bank Account Fields
Field	Description
Bank Code	4 digit bank code. Note For HSBC, the Bank Code for retail/personal accounts must be 9548 and the Bank Code for corporate accounts must be 7232. Note For SBI, the Bank Code must be 7991.
SWIFT/BIC	Also known as SWIFT-BIC, BIC code and SWIFT ID, a SWIFT code is a standard format of Bank Identifier Codes. It is the unique identification code of a particular bank. The SWIFT code is 8 or 11 characters, made up of: 4 characters - bank code (only letters) 2 characters - country code (only letters) 2 characters - location code (letters and digits) 3 characters - branch code, optional ('XXX' for primary office) (letters and digits) Note For HSBC, the SWIFT for retail/personal accounts must be HSBCSGS2 and the SWIFT for corporate accounts must be HSBCSGSG.
Branch Code	3 digit bank branch code.
Bank Account Number	Bank account number. Note Do not include the Bank Code or Branch Code when entering the account number.
Bank Name	Name of the bank.
Branch Location	Bank branch location as defined by the bank.
Active	Select the account status in the list.
Full Legal Name of Account Owner	Name the bank account was opened under.
Address Line 1	The address the employee provided the bank for this bank account.
Address Line 2	The address the employee provided the bank for this bank account.
Town	The city for the postal address the employee provided the bank with for this bank account.
Postal Code	The postcode for the postal address the employee provided the bank with for this bank account.

South Africa Bank Account Fields
Field	Description
Bank Code	The Routing Number.
Bank Account Number	The number of the account.
Full Legal Name of Account Owner	In English, the name the bank account was opened under.

South Korea Bank Account Fields
Field	Description
Bank Code	The Routing Number.
Bank Account Number	The number of the account. Do not use spaces or dashes.
Bank Name	In English, the name of the bank.
Full Legal Name of Account Owner	In English, the name the bank account was opened under.

Sweden Bank Account Fields
Field	Description
Bank Currency	Select either SEK or Euro.
SWIFT Code	Also known as SWIFT-BIC, BIC code and SWIFT ID, a SWIFT code is a standard format of Bank Identifier Codes. It is the unique identification code of a particular bank. The SWIFT code is 8 or 11 characters, made up of: 4 characters - bank code (only letters) 2 characters - country code (only letters) 2 characters - location code (letters and digits) 3 characters - branch code, optional ('XXX' for primary office) (letters and digits)
IBAN	The two character country code, followed by two check digits and then the bank identifier and account number, typically derived from the domestic account number. Format: SE2!n3!n16!n1!n Length: 24 ! = characters, a = alphabetic, c = alphanumeric, n = numeric.
Bank Name	Name of the bank branch
Branch Location	Bank branch location as defined by the bank.
Active	Select the account status in the list.
Name on Account	Name the bank account was opened under.
Address Line 1	The address the employee provided the bank for this bank account.
Address Line 2	The address the employee provided the bank for this bank account.
City	The City for the postal address the employee provided the bank for this bank account.
Region	The Region for the postal address the employee provided the bank for this bank account.
Postal Code	The Postal Code for the postal address the employee provided the bank for this bank account.

Switzerland Bank Account Fields
Field	Description
Bank Currency	Select either CHF or Euro.
SWIFT/BIC Code	Also known as SWIFT-BIC, BIC code and SWIFT ID, a SWIFT code is a standard format of Bank Identifier Codes. It is the unique identification code of a particular bank. The SWIFT code is 8 or 11 characters, made up of: 4 characters - bank code (only letters) 2 characters - country code (only letters) 2 characters - location code (letters and digits) 3 characters - branch code, optional ('XXX' for primary office) (letters and digits)
IBAN	The two character country code, followed by two check digits and then the bank identifier and account number, typically derived from the domestic account number. Format: CH2!n5!n12!c Length: 21 ! = characters, a = alphabetic, c = alphanumeric, n = numeric.
Bank Name	Name of the bank branch
Branch Location	Bank branch location as defined by the bank.
Active	Select the account status in the list.
Name on Account	Name the bank account was opened under.
Address Line 1	The address the employee provided the bank for this bank account.
Address Line 2	The address the employee provided the bank for this bank account.
City	The City for the postal address the employee provided the bank for this bank account.
Region	The Region for the postal address the employee provided the bank for this bank account.
Postal Code	The Postal Code for the postal address the employee provided the bank for this bank account.

Taiwan, China Bank Account Fields
Field	Description
Routing Number (hidden)	NOTE: The Routing Number is passed to Concur Pay as Bank Code (3 digits) + Branch code (4 digits).
Routing Number	The branch code.
Branch Number	The bank code.
Bank Account Number	The number of the account. Do not use spaces or dashes.
Bank Name	In Traditional Chinese, the name of the bank.
Full Legal Name of Account Owner	In Traditional Chinese, the name the bank account was opened under. This value must exactly match the bank's records.

Turkey Bank Account Fields
Field	Description
Bank Code	The routing number.
SWIFT/BIC Code	Also known as SWIFT-BIC, BIC code and SWIFT ID, a SWIFT code is a standard format of Bank Identifier Codes. It is the unique identification code of a particular bank. The SWIFT code is 8 or 11 characters, made up of: 4 characters - bank code (only letters) 2 characters - country code (only letters) 2 characters - location code (letters and digits) 3 characters - branch code, optional ('XXX' for primary office) (letters and digits)
IBAN	The bank account number. The two-character country code, followed by two check digits and then the bank identifier and account number, typically derived from the domestic account number. Format: TR33 0006 1005 1978 6457 8413 26 Length: 33
Bank Name	In English, the name of the bank.
Full Legal Name of Account Owner	In English, the name the bank account was opened under.

United Kingdom Bank Account Fields
Field	Description
Account Country	Select the country the bank account is located in.
Account Currency	This field will display the account currency based on the selected Account Country.
Account Display Name	This name appears in the Funding Account List in the Create/Edit Batch Definitions page and on the Daily Funding and Returned Amounts page. NOTE: The Reimbursement Auditor user role can view the funding account name but not the details. The funding account name should be clear and descriptive.
Available For	Reimbursement managers in the selected groups will be able to access the funding account.
Active	Specifies whether this account is active or inactive.
Bank Name	Enter the name of the funding bank.
Date Bank Authorised Debits from Concur	The date the bank account was set to allow debits from Concur.
SWIFT Code	Also known as SWIFT-BIC, BIC code and SWIFT ID, a SWIFT code is a standard format of Bank Identifier Codes. It is the unique identification code of a particular bank. The SWIFT code is 8 or 11 characters, made up of: 4 characters - bank code (only letters) 2 characters - country code (only letters) 2 characters - location code (letters and digits) 3 characters - branch code, optional ('XXX' for primary office) (letters and digits)
IBAN or Sort Code plus Account Number	The two character country code (GB), followed by two check digits and 18 alphanumeric characters for the domestic bank account number. Format: GBkk BBBB SSSS SSCC CCCC CC B = alphabetical bank code, S = sort code (often a specific branch), C = account number. NOTE: For HSBC bank, enter the credit transactions account number in this field.
Settlement Account Number (HSBC bank only)	Enter the account information for the debit transactions in this field. The account number should be 8 digits numeric.
Building Number and Road	Postal address provided to the bank for this bank account. Either the Building Number and Road or the Building Name field must be completed.
Building Name	Postal address provided to the bank for this bank account. Either the Building Number and Road or the Building Name field must be completed.
Town	Postal address provided to the bank for this bank account.
Locality	Postal address provided to the bank for this bank account.
Postal Code	Postal address provided to the bank for this bank account.
Cash Account Code	This is the accounting code that will appear in the Expense Pay Accounting Extract "Cash Account Code" field for payments made with this funding account.
Liability Account Code	This is the accounting code that will appear in the Expense Pay Accounting Extract "Liability Account Code" field for payment made with this funding account.
Primary Contact Name	Name of the contact person for the bank account.
Primary Contact Email	Contact email for the contact person for the bank account.
Primary Contact Phone Number	Phone number for the contact person for the bank account.

Vietnam Bank Account Fields
Field	Description
Branch Code	The routing number.
Bank Account Number	The number of the account.
Bank Name	In English, the name of the bank.
Full Legal Name of Account Owner	In English, the name the bank account was opened under.

Click Save and Authorise.

Review your bank account history

You can review the current status and history of your bank account on the Bank Information page.

To review account status and history, click Profile > Profile Settings > Bank Information.

Current Account: On the Bank Information page, review the details in the Status field. The possible options are:

Status	Description
Confirmation Initiated	The account confirmation transaction has been created but has not begun processing. Processing will begin within one banking day.
Processing Confirmation	The account confirmation transaction has begun processing but has not been sent to the banking system for payment. The transaction will be sent to the banking system in two banking days.
Confirmed	The account is eligible to receive payments.
Returned	The account confirmation transaction has been returned by the banking system. Refer to the Description column of the Account History table for the return reason. The account is no longer eligible for payments.

Historical Account: The Account History section displays at the bottom of the page. The columns are:

Column	Description
Bank Number	The number of the bank associated with this account. NOTE: This field label will change based on the bank country.
Account Number	The account number. NOTE: This field label will change based on the bank country.
Activity	The activity of the bank account. Possible options are: Changed: The employee changed the account information. View the previous row in the Account History table to see the change. Confirmed: The account confirmation transaction was successfully sent to the bank for processing. Corrected: The banking system sent a Notification of Change (NOC) with corrected information for this bank account. The bank account has been updated with this corrected information. Imported: The employee import updated the bank account information. Returned: The account confirmation transaction was returned by the bank.
Last Changed	The date the Account History for this account last changed.
Description	Additional information about the change to the account.
Changed By	The user that initiated the account change. Any changes made by Expense Pay will be listed as System.

Account Confirmation Process

Day 0:

Employee enters new bank account information on the My Profile – Banking Information page.
Expense Reimbursement prepares the new account information for processing.
The account is marked Unconfirmed.

Day 1:

Account confirmation processing begins.
Funding for the account confirmation transaction is granted.
The account is marked Confirmed.
Approved expense claims for this employee are eligible for reimbursement by Expense Reimbursement.
Account Confirmation Completed successfully email notification is sent to the employee.

Day 2:

The account confirmation transaction posts in employee's bank account.

Day 3-4:

If the transaction was returned:
- The banking system will return the account confirmation transaction with a specified reason.
- The account status is marked Returned.
- An email notification is sent to the employee, informing them that the banking system returned the bank account confirmation transaction for the specified reason and that no electronic payments can be made to their account until the information is updated.
- The return reason appears in the Account History.