The Mobile Sign In page has been redesigned and improved. The enhancements improve the user experience, improve security and simplify configuration. These changes also assist customers who use more than one Identity Provider (like OKTA or Azure) for Single Sign-On (SSO).

These changes are part of the SAP Concur solutions’ continued commitment to maintaining secure authentication.

The SAP Concur mobile app Auto Sign-In setting has been retired.

With the November 2020 Mobile release (9.86), SAP Concur solutions implemented a redesigned sign in page that does not support the Auto Sign-In setting in the SAP Concur mobile app.

The redesigned sign in page supports the mobile authentication lifetime policy which enables clients to specify a period of time after which users must re-enter their credentials to sign in to the SAP Concur mobile app.

Like the Auto Sign-In setting, the mobile authentication lifetime policy can be enabled or disabled for a company. If the policy is disabled, after initially signing in to the app, users are not prompted for credentials again unless they manually sign out of the app. If the policy is enabled, users are prompted to reauthenticate after the period of time specified by the policy has elapsed.

Business Purpose / Client Benefit: The retirement of the automatic sign-in feature and implementation of the mobile authentication lifetime policy better support secure authentication by removing the less secure automatic sign-in setting.

For more information on the new mobile sign-in experience, refer to the Android / iPhone / iPad – Redesign of the Sign In Page release note in the SAP Concur mobile app release notes (English Only).

These changes are part of the SAP Concur solutions’ continued commitment to maintaining secure authentication.

The mobile PIN sign-in option has been retired.

With the November 2020 Mobile release (9.86), SAP Concur solutions introduced a redesigned mobile sign-in page. The new page design does not support mobile PIN sign in.

SAP has also made the following improvements to the sign-in experience:

• Enhancements to help users learn what options they have to sign in to the mobile app, how to sign in and how often their organisation requires them to sign in

• Enhancements to encourage the use of biometric sign-in such as fingerprint TouchID and face recognition integration

• Updates to our existing documentation and the training materials available to users

• Improvements to responses to user questions and feedback in the app stores

On the new sign in page, users can continue to sign into the mobile app through the following methods:

• Single Sign-On (SSO)

  • Mobile SSO

  • SAP Concur SAML v2 SSO (SAML v2)

• Username and password

• Verified email address and password

For companies that have Single Sign-On (SSO) enabled for the web version of SAP Concur solutions, we recommend that they enable SSO on the SAP Concur mobile app, ideally migrating to SAML v2.

For information about migrating to SAML v2, refer to the SSO Service: Overview Guide (English Only) and the Shared: SSO Management Setup Guide (English Only).

Business Purpose / Client Benefit: The retirement of the mobile PIN sign-in option better supports secure authentication by removing the less secure PIN option, simplifies the way users sign into the SAP Concur mobile app and makes the mobile sign-in experience more consistent with the Web sign-in experience.

ExpenseIt clients in the North American data centre using the U.S.-based AMEX corporate card in the SAP Concur mobile app will no longer have the use of the Real Time Alert (RTA) feature. This feature, which notifies the card user whenever their card is charged, displays a reminder to take a picture of the receipt for the charge.

WHY THIS FEATURE IS BEING RETIRED

The RTA feature is useful as a reminder for our clients, but adoption by users has dropped off significantly. At the same time, additional features, such as smart matching of card, e-receipt and paper receipt capture fulfill a similar business value. Additionally, retiring the RTA feature opens opportunities for additional feature work that will benefit the client in other areas of the product.

Business Purpose/Client Benefit: This feature retirement allows development of additional features for ExpenseIt in the SAP Concur Mobile app.