With the June (9.92) Mobile release, Android users can now search for premium economy seats in the SAP Concur mobile app. This functionality is already available for iOS users and on the Web version of SAP Concur.

Android users can access this new flight class option - while booking a flight on the mobile app - by tapping on the Class of Service field on the Book Flight screen and then tapping Premium Economy on the Class of Service window.

Business Purpose/Client Benefit: Travellers can now easily search for premium economy class seats on their Android mobile devices via the mobile app.

These changes are part of the SAP Concur solutions’ continued commitment to maintaining secure authentication.

The SAP Concur mobile app Auto Sign-In setting can be enabled or disabled for a company. If it is enabled for the company and if a user subsequently enables the setting in their SAP Concur mobile app settings, after a user signs in to the mobile app, they are never again prompted to enter credentials to sign in to the app.

With the November 2020 release, SAP Concur solutions implemented a redesigned sign in page that does not support the Auto Sign-In setting in the SAP Concur mobile app. The redesigned sign in page instead supports the mobile authentication lifetime policy, which enables clients to specify a period of time after which uses must re-enter their credentials to sign in to the SAP Concur mobile app.

Like the Auto Sign-In setting, the mobile authentication lifetime policy can be enabled or disabled for a company. If the policy is disabled, after initially signing in to the app, users are not prompted for credentials again unless they manually sign out of the app, similar to the Auto Sign-In setting. If the policy is enabled, users are prompted to reauthenticate after the period of time specified by the policy has elapsed.

Business Purpose / Client Benefit: The retirement of the automatic sign-in feature and implementation of the mobile authentication lifetime policy better supports secure authentication by removing the less secure automatic sign-in setting.

The Mobile Sign In page has been redesigned and improved. The enhancements improve the user experience, improve security and simplify configuration. These changes also assist customers who use more than one Identity Provider (like OKTA or Azure) for Single Sign-On (SSO).

Users see the new sign-in pages and have an option to switch back to the old sign-in page design. The option to switch between the old and new page designs will be removed in the October release (9.96).

These changes are part of the SAP Concur solutions’ continued commitment to maintaining secure authentication.

With the November 2020 Mobile release (9.86), SAP Concur solutions introduced a redesigned mobile sign-in page. To support the upcoming retirement of the Mobile PIN sign-in option, the new page design does not support mobile PIN sign-in. However, users can click a link at the top of the redesigned sign-in page to switch back to the old sign-in page design and can use the mobile PIN sign-in option on that page.

SAP planned to retire the mobile PIN sign-in option and remove the ability to switch back to the old sign in experience in the May 2021 mobile release (9.91). In response to client feedback and to provide clients with more time to adjust to the retirement of the mobile PIN sign-in option, SAP postponed removal of the option to switch between the old and new page designs to the October release (9.96). Prior to the October release (9.96), users can continue to use the mobile PIN sign-in option by switching back to the old page design, but SAP strongly recommends clients transition their users to the new sign-in experience as soon as possible.

SAP also plans to make the following improvements to the sign-in experience:

• Enhancements to help users learn what options they have to sign in to the mobile app, how to sign in and how often their organisation requires them to sign in

• Enhancements to encourage the use of biometric sign-in such as fingerprint TouchID and face recognition integration

• Updates to our existing documentation and the training materials available to users

• Improvements to responses to user questions and feedback in the app stores

On the new sign-in page and with the retirement of the mobile PIN sign-in option, users can continue to sign into the mobile app through the following methods:

• Single Sign-On (SSO)

  • Mobile SSO

  • SAP Concur SAML v2 SSO (SAML v2)

• Username and password

• Verified email address and password

For companies that have Single Sign-On (SSO) enabled for the web version of SAP Concur solutions, we recommend that they enable SSO on the SAP Concur mobile app, ideally migrating to SAML v2.

For information about migrating to SAML v2, refer to the SSO Service: Overview Guide (English Only) and the Shared: SSO Management Setup Guide (English Only).

Business Purpose / Client Benefit: The retirement of the mobile PIN sign-in option better supports secure authentication by removing the less secure PIN option, simplifies the way users sign into the SAP Concur mobile app and makes the mobile sign-in experience more consistent with the Web sign-in experience.

On 31 March, 2020, SAP Concur mobile app users will have the ability to shop, book and cancel content from Hotel Service V2.

User / Customer Benefit: Travellers expect to be able to book travel on any device. After 31 March, travellers will be able to search, book and cancel Hotel Service V2-sourced hotels from within the SAP Concur mobile app.

Targeted for the July (9.93) Mobile release, mobile users will have the capability to have an e-Bunsho timestamp applied to receipt images they have captured with the ExpenseIt feature in the SAP Concur mobile app.

Business Purpose / Client Benefit: The e-Bunsho timestamping process has previously only been available in Concur Expense, and with this enhancement this functionality will be expanded to ExpenseIt within the mobile app. Users capturing receipts with the ExpenseIt feature in the mobile app will have their images automatically sent for e-Bunsho timestamping.

Targeted for the July (9.93) Mobile release, mobile users will have the capability to have an e-Bunsho timestamp applied to multi-page receipt images they have captured in the SAP Concur mobile app.

Business Purpose / Client Benefit: The e-Bunsho timestamping process has previously only been available in Concur Expense, and with this enhancement this functionality will be expanded to the mobile app. Users capturing multi-page receipts in the mobile app will have their images automatically sent for e-Bunsho timestamping.