Skip to content

Managing Alerts

You can configure alert notifications for SAP Business Technology Platform resources and mobile services using the SAP Alert Notification service. You can also subscribe to event and crash logs from SAP mobile service cockpit and configure alert notifications in the Alert Notification service.

To use the SAP Alert Notification service, you must enable the service and configure Subscriptions and Alerts. For example, you could create conditions to receive notifications for one or more applications, or for release upgrades. The notifications can be consumed using email, Slack, and other channels.

From SAP mobile service cockpit, you can subscribe to event and crash logs, and create a condition in the Alert Notification service to receive alert notifications. Use My Alerts to manage event and crash log subscriptions, and view release notes.

Subscribe to Mobile Services Alerts

Use the SAP Alert Notification service for SAP Business Technology Platform to receive notifications about mobile services alerts.

Users must enable the Alert Notification service, and configure Subscriptions and Alerts (subscriptions and alerts cannot be managed through SAP mobile service cockpit).

Alerts must be enabled, and alert levels must be configured for the application.

The Alert Notification service enables users to receive and create custom alerts and notifications for SAP Business Technology Platform resources, and consume them using the system of their choice such as email, Slack, and other channels. See SAP Alert Notification service for SAP Business Technology Platform for information about the service.

  1. (Users) To receive notifications, create a condition in the Alert Notification service in the same space:

    Key: tags.mobile_alert_app
    Predicate: Is Equal To
    Value: appId
    
  2. (Users) To receive alerts for all applications, create a condition:

    Key: eventType
    Predicate: Is Equal To
    Value: MobileServicesApplicationAlert
    

Subscribe to Release Upgrade Notices

Use the SAP Alert Notification service for SAP Business Technology Platform to receive notifications when a new version of mobile services is available.

Users must enable the Alert Notification service, and configure Subscriptions and Alerts (subscriptions and alerts cannot be managed through SAP mobile service cockpit).

The Alert Notification service enables users to receive and create custom alerts and notifications for SAP Business Technology Platform resources, and consume them using the system of their choice such as email, Slack, and other channels. See SAP Alert Notification service for SAP Business Technology Platform for information about the service.

(Users) When setting up the subscription, you'll need the following condition configuration information:

1
2
3
4
5
``` text
Key: eventType
Predicate: Is Equal To
Value: MobileServicesReleaseNotice
```

To learn more: Configuration Management Using the SAP Business Technology Platform Cockpit.

Subscribe to Crash Log Notices

Use the SAP Alert Notification service to receive ongoing mobile services crash log notifications.

You must subscribe to a crash log in SAP mobile service cockpit as described in Subscribe to Crash Alerts. When you create the subscription and enable the ANS checkbox, you receive Alert Notification information to help you create a condition in the Alert Notification service.

Create a condition for the subscription via the SAP Business Technology Platform Alert Notification service, and you can continue to receive alert notifications for three months. See SAP Alert Notification service for SAP Business Technology Platform for information about the service.

You can extend the subscription for another three months using My Alerts. See Managing My Alerts.

  1. (Users) To receive notifications on crash log type subscription, create a condition in the Alert Notification service in the same space:

    Key: tags.mobile_crash_log_alert
    Predicate: Is Equal To
    Value: subscription_name
    
  2. (Users) To receive notifications for all crash log subscriptions, create a condition in the Alert Notification service in the same space:

    Key: eventType
    Predicate: Is Equal To
    Value: MobileServicesCrashLogAlert
    

Subscribe to Event Log Notices

Use the SAP Alert Notification service to receive ongoing mobile services event log notifications.

You must subscribe to an event log in SAP mobile service cockpit as described in Subscribe to Event Log Alerts. When you create the subscription and enable the ANS checkbox, you receive Alert Notification information to help you create a condition in the Alert Notification service.

Create a condition for the subscription via the SAP Business Technology Platform Alert Notification service, and you can continue to receive alert notifications for three months. See SAP Alert Notification service for SAP Business Technology Platform for information about the service.

You can extend the subscription for another three months using My Alerts. See Managing My Alerts.

  1. (Users) To receive notifications for event log type subscriptions, create a condition in the Alert Notification service in the same space:

    Key: tags.mobile_event_log_alert
    Predicate: Is Equal To
    Value: subscription_name
    
  2. (Users) To receive notifications for all event log subscriptions, create a condition in the Alert Notification service in the same space:

    Key: eventType
    Predicate: Is Equal To
    Value: MobileServicesEventLogAlert
    

Managing My Alerts

Use the SAP mobile service cockpit My Alerts option to manage mobile services subscriptions to event or crash log events at the tenant level, and to access release notes. You can create conditions in SAP SAP Business Technology Platform Alert Notification service to receive ongoing notifications for these alerts.

You must enable the Alert Notification service and configure Subscriptions and Alerts to receive ongoing alert notifications for event and crash logs. For convenience, the format for the alert condition is provided when you subscribe to an event or crash logs.

  1. In SAP mobile service cockpit, select My Alerts.

  2. You can narrow the focus of events to view by setting filters, such as Time Frame and Category (server side search); and Send to ANS and subscription name (local search). You can also select Filter out 0 Message Subscriptions to filter out message subscriptions without message titles, to clean up the view (local search). Select Go to start the search, and Reset Filter to clear your filter entries.

    A list of events appears based on the filters selected. Any row with a blue highlight to the left indicates that new or unread message were received since the subscription was last viewed.

    My Events

    Column Description
    Latest Message Time (UTC) The time of the last message received for the subscription.
    Count The total count of messages received for the subscription in the time frame selected.
    Category The event category for the subscription, including Event Log, Crash Log, Release Note, or All.
    Latest Message Title The latest message title received for the subscription.
    Subscription Name The subscription name assigned to an event.
    Send to ANS Whether to send the event to the Alert Notification service.
    ANS Expires (UTC) Identifies when the Alert Notification service subscription expires.
    Actions Actions you can take such as edit, delete, or extend the subscription. If a subscription is a month from expiration, you can extend it another three months. The new date is reflected in the ANS Expires column.
  3. Select a row to see details.

  4. Select an Event Log row to open the log in Analytics > Logs, with your filters set. You can subscribe to the event, or view details. See Subscribe to Event Log Alerts to learn more.

  5. Select a Crash Log row to open the log in Analytics > Crashes, with your filters set. You can subscribe to the event, or view details. See Subscribe to Crash Alerts to learn more.

  6. Select a Release Note row to open the Release Note page for a release note version. The Release Note Overview provides links to information.


Last update: October 20, 2021