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Viewing User Data Charts

View analytic charts composed from data that's retrieved from user's app activity.

  1. In Mobile Services cockpit, select Analytics > User Data.

  2. (Optional) You can narrow the focus of reports by setting filters such as date, application name, application version, platform, platform version, user, and device model. Select Reset to clear your filters.

  3. Select Sessions to view charts, which visualize information about usage sessions reported from user devices. A session is defined as the time between a usage startSession event and endSession event, as coded by the app developer.

    • Sessions per platform

    • Sessions per device type

    • Average session length

    • Average session duration per app

    • Sessions per app

    • Sessions per platform

  4. Select Demographics to view charts, which visualize information that's collected from user devices while sessions run. For some information, such as network information, the app developer decides whether or not to collect it. For other information, such as location data, the user may be able to prevent or allow collection.

    • Total users

    • Bounced sessions (users don't go past the first page of the app)

    • Sessions on cellular

    • Sessions on Wi-Fi

    • Offline sessions

    • Sessions with location always authorized ‒ sessions for which users have authorized a location to always be used (developers may implement various standardized categories)

    • Sessions with location not authorized ‒ sessions for which users have not authorized a location to be used (developers may implement various standardized categories)

    • Sessions with location authorized while in use ‒ sessions for which users have authorized a location to be used only while the app is in use (developers may implement various standardized categories)

    • Sessions by location (region) (bar/time charts)

    • Sessions by app versions (bar/time charts)

    • Sessions by screen resolution (bar/time charts)

    • Sessions by language (bar/time charts)

  5. Select Behavior to view charts that show user's interactions with the app. Data for this option is most meaningful for a single application (that is, combining data for multiple apps doesn't make sense), so use the filter option in step 2 to select an application.

    • Active apps

    • Page count

    • Exit page ‒ the last page a user visited before exiting the app.

    • Average page time (seconds)

    • Average page time (percentage)

    • User actions ‒ user interactions with the app, feature or service. For example, pressing a button, selecting a row, sliding a bar, opening a window, and so forth.

  6. Select Table Data to access the raw data that's associated with the user client. Right-click a column header to see options such as drill, sort, hide. Options that are grayed out aren't available.

    • Application ‒ the application name, such as com.<domain_name>.<app_name>.

    • Application Version ‒ the application version used.

    • Platform ‒ the platform used, such as iOS or Android.

    • Platform Version ‒ the platform version used.

    • Device Model ‒ the device model used, such as iPhone or iPad.

    • User ‒ a user identifier, or Anonymous if not available.

    • Session ‒ the session identifier.

    • Timestamp ‒ the date-time stamp for the event.

    • Record Key ‒ the key varies per record. For example, RequestCorrelation or DeviceInfo.

    • Record Type ‒ the record type varies per record. For example, Null.

    • I_Action ‒ the action varies per record. For example, a URL, Null, No Value, Not Connected.


Last update: August 12, 2020