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Viewing User Data Charts

View analytic charts composed from data that's retrieved from user's app activity.

  1. In SAP mobile service cockpit, select Analytics > User Data.

  2. (Optional) You can narrow the focus of reports by setting filters such as date, application name, application version, platform, platform version, user, and device model. Select Reset to clear your filters.

  3. Select Sessions to view charts, which visualize information about usage sessions reported from user devices. A session is defined as the time between a usage startSession event and endSession event, as coded by the app developer.

    • Sessions per platform ‒ bar chart that shows the session count by platform (such as "iOS", "Mac OS X") and platform version.

    • Sessions per device type ‒ bar chart that shows the session count by device type (for example, "iPhoneSimulator", "iPhone", "MacBookPro"), and device model version.

    • Sessions per app ‒ trend line that shows the session count by application. The Y-Axis is the session count, and the X-Axis is the date (each application appears in a different color).

    • Average session duration per app ‒ trend line that shows the average session duration in seconds by application. The Y-Axis is the average session duration, and the X-Axis is the date (each application appears in a different color).

    • Sessions per platform ‒ trend line that shows the session count by platform and platform version. The Y-Axis is the session count, and the X-Axis is the date. (Each platform/version combination appears in a different color).

    • Average session length ‒ trend line that show the average session duration in seconds by platform. The Y-Axis is the average session duration, and the X-Axis is the date (each platform appears in a different color).

  4. Select Demographics to view charts, which visualize information that's collected from user devices while sessions run. For some information, such as network information, the app developer decides whether or not to collect it. For other information, such as location data, the user may be able to prevent or allow collection.

    • Total users ‒ the total user count.

    • Bounced sessions ‒ the bounced session count. The bounced session means users don't go past the first page of the app.

    • Sessions on cellular ‒ the session count for those using a cellular network.

    • Sessions on Wi-Fi ‒ the session count for those using a Wi-Fi network.

    • Offline sessions‒ the session count for those using offline (no network).

    • Sessions with location always authorized ‒ the session count for those using a location that is always authorized (developers may implement various standardized categories).

    • Sessions with location not authorized ‒ the session count for those using a location that is not authorized (developers may implement various standardized categories).

    • Sessions with location authorized while in use ‒ the session count for those using a location that is authorized only while the app is in use (developers may implement various standardized categories).

    • Sessions by location (region) (bar/time charts) ‒ bar chart shows the session count by location. The trend line shows the session count by location. The Y-Axis is the session count, and the X-Axis is date. Each location appears in a different color.

    • Sessions by language (bar/time charts) ‒ the bar chart shows the session count by language. The trend line shows the session count by language. The Y-Axis is the session count, and the X-Axis is date. Each language appears as a different color.

    • Sessions by app versions (bar/time charts) ‒ the bar chart shows the session count by app version. The trend line show the session count by app version. The Y-Axis is the session count, X-Axis is date. Each app version appears in a different color.

    • Sessions by screen resolution (bar/time charts) ‒ the bar chart shows the session count by screen resolution. The trend line show the session count by screen resolution. The Y-Axis is the session count,and the X-Axis is date. Each screen resolution appears as a different color.

  5. Select Behavior to view charts that show user's interactions with the app. Data for this option is most meaningful for a single application (that is, combining data for multiple apps doesn't make sense), so use the filter option in step 2 to select an application.

    • Active apps ‒ pie chart that shows the started session count by application.

    • User actions ‒ bar chart that shows the user action count by page and action. Examples of user actions include, pressing a button, selecting a row, sliding a bar, opening a window, and so forth.

    • Average page time (seconds) ‒ bar chart that shows the average time spent on each page, expressed in seconds per page.

    • Average page time (percentage) ‒ pie chart that shows the average time spent on each page, expressed as a percentage of the total time per page.

    • Page count ‒ bar chart that shows the page count number by page.

    • Exit page ‒ the last page a user visited before exiting the app.


Last update: April 14, 2021