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Configuring Client Usage and User Feedback

Configure the Mobile Client Usage and User Feedback feature to enable the application to upload client-specific usage data reports and feedback to the server, as well as files that support crash dump processing.

The developer must include the Mobile Client Usage and User Feedback feature API in the application.

  1. In Mobile Services cockpit, select Mobile Applications > Native/Hybrid.

  2. Select an application, then select Mobile Client Usage and User Feedback under Assigned Features (or add it first).

  3. Select Configuration, and for Client Usage Configuration:

    1. Choose Enable Client Usage to enable the application to collect the client's usage information.

      Note

      User feedback can be uploaded whether Enable Client Usage is selected.

    2. In Upload Report After, enter the number of days after which the usage report may be uploaded to the server.

    3. Select Enable Hash User Names to hash user names with a hash algorithm, rather than store user names as plain text. This helps ensure user privacy. Toggle to disable.

    4. Select Enable Crash Logs Upload to enable the SDK to upload crash log files from the client back end for iOS and Android apps. See Managing Symbol Files (iOS) and Managing Mapping Files (Android) to manage upload, download, and removal of files.

  4. Under Client Usage Export Configuration, configure parameters for exporting client usage data to an endpoint. This enables you to use data in other ways, beyond the provided Client Usage and Client Feedback reports. See Downloading or Exporting Client Usage Data for details.

  5. Under Client Usage Report, choose the number of days to include in the client usage report download.

  6. Under Client Feedback Report, choose the number of days to include in the client feedback report download.

  7. Select Save if you made changes.

  8. Select Info to see feature details, such as useful URLs, and to export usage and feedback data.

See Downloading or Exporting Client Usage and User Feedback Data for information about downloading usage and user feedback charts, and exporting usage and feedback data in JSON format.


Last update: October 29, 2020