SAPphone (BC-SRV-COM-TEL)
SAPphone (BC-SRV-COM-TEL)
Content
SAPphone (BC-SRV-COM-TEL)
Telephone Integration with SAPphone
Central Architecture
Client-Server Architecture
Interfaces for the Administration of SAPphone
Planning Telephone Integration
Sites and Telephony Servers
Number Conversion Rules
Work Center Identification
Work Center Settings and User Settings
Integrating SAP Applications and Telephone Work
Setting Up Telephone Integration
Authorizations for SAPphone Activities
Creating Sites
Extension Number Protection
Creating and Maintaining Extension Number Protection
Querying Extension Number Protection
Creating and Maintaining a Telephony Server
Example of Telephony Server Settings
Connection Test
Displaying and Maintaining Tasks Suitable for SAPphone
Creating Templates for User Settings
Call Deflection
Creating Deflect Numbers and Deflect Groups
Maintaining Work Center Settings and User Settings
Maintaining (Creating) Settings Centrally
Maintaining (Changing) Settings Centrally
Creating and Maintaining a Work Center Individually
Maintaining User Settings Individually
Copying Settings
Testing Telephone Integration
Testing the System Settings
Testing the Telephony Functions
Testing Call Center Functions
Monitoring the Telephony Environment
Displaying Additional Information about Telephony Servers
Querying the Operating Status of External Components
Alert Monitor for SAPphone
Setting Monitoring in the Alert Monitor
Activating Monitoring for Server
Scheduling a Data Collection Method
Starting the Data Collection Method Manually
Scheduling the Data Collection Method
Setting Automatic Start of Data Collection Method
SAP Business Communication Monitor Set
Adapting Monitoring in the Alert Monitor
Restricting the Data Collection Method
Troubleshooting
Checking Missing Assignments
Configuring Traces
Setting the Trace of the External Connection Software
Outbound Calls: Process Flow
Inbound Calls: Process Flow
Working with SAPphone
SAPphone Interface
Dialing Help
Initiating a Call
Accepting a Call
Searching for Callers Not Recognized by the System
Creating and Displaying Notes for a Call
Starting an Application
Displaying Calls in Absence
Sending a Mail with a Callback Function
Extended Maintenance of Your Telephony Settings
Telephone Integration in the Internet
Initiating a Call in an Easy Web Transaction