Work Center Identification

Use

To execute telephony functions, the system has to recognize the connection between a computer and the corresponding telephone, that is, the work center has to be identifiable. The type of work center identification depends on the GUI used. This can happen as follows:

  • Identification by registry entry

  • Identification by host name of computer

  • Identification by user

  • Temporary identification by logon (session)

Ideally, identification by registry entry or identification by host name is used. If this is the case, when a work center is created, either a SAPphone work center ID is stored in the registry of the relevant PC or the unique host name of the computer is stored in the SAP System. However, neither of these identification types can be used with all GUIs.

Due to the permanent user-work center relationship, only choose identification by user if employees work at fixed work centers. If you choose temporary identification by logon, different users can use your work center but they have to create the work center again (that is, specify the telephony server and telephone number) each time they execute a new logon.

Activities

You set work center identification in the SAP Implementation Guide by choosing Start of the navigation pathBasis Next navigation step Basis Services Next navigation step Communication Interfaces Next navigation step SAPphone: Client-Wide Settings Next navigation step Activate Telephony/Select Work Center IdentificationEnd of the navigation path.

Choose which type of identification is to be used for which GUI. The following conditions must be met:

Type of identification

Prerequisites

Possible Platforms

Identification by registry entry

The SAP GUI is installed locally on every work center.

All computers have a 32-bit Windows operating system.

The users who create the work center have authorization to write in the registry of the relevant computer.

Win GUI on PC

Identification by host name

The host names of the computers are unique in the system.

Win GUI on PC, Java GUI, Web GUI

Identification by user

The users of the work centers always execute the telephone functions on the same work center.

All

Temporary identification by logon (session)

The work center settings have to be maintained again each time you log on to a work center before the telephony functions can be used.

All