Extended Maintenance of Your Telephony Settings

Use

To be able to use the telephony functions of the SAP System, your work center must be created as a telephone work center. The system must recognize which telephone belongs to which computer.

Inbound calls can trigger various actions in SAPphone. For example, an application, such as the creation of a purchase order, can be started. In your user settings, you can change the way the system handles inbound calls to your work center.

Prerequisites

You require the authorization for the extended maintenance of your telephony settings.

Activities

The procedure for creating a work center depends on the extent to which your system administrator has prepared the function. If you do not receive any other instructions, proceed as described in Creating and Maintaining Work Centers Individually.

The procedure for changing the user settings is described in Maintaining Users Settings Individually.