Testing the System Settings

Use

When creating or changing a telephony server, check the compatibility of the versions of the external telephony software and the SAPphone interface. In the process, the version number is saved in the SAP System. Since SAPphone checks the version number before each telephony function is executed, the compatibility test, in which the number is determined and saved, must be performed in order to be able to execute the functions.

When you have made the system settings, check their consistency.

Prerequisites

Before the telephony server can be used, a connection test for the RFC destination must be carried out. The connection test verifies the connection from the SAP System to the external software. You can do this test when you create the Maintaining Remote Destinations as well as when creating or changing a telephony server.

Process

Function

Menu path

Description

Check consistency of system settings

In SAPphone system administration (SPHB), choose Start of the navigation pathUtilities Next navigation step Consistency CheckEnd of the navigation path.

The check results from the following areas are then displayed.

  • Completeness of telephony server settings

  • Completeness of the address data areas.

The areas in which errors were detected are marked in red.

For more information on the consistency test results, choose the required category.

Check compatibility between SAPphone interface and external telephony software

In the display of the telephony server, choose Connection Test.

When creating and changing a telephony server, the compatibility of the versions of the external telephony software and the SAPphone interface should be checked.

When creating or changing a work center, choose Connection Test.

When creating or changing work center settings, the connection between the versions of the work center and the telephony software should be checked.