Sites and Telephony Servers

Use

Location

A site contains the telephony servers of a connection. The generic telephone number of the connection (<country> <local area code> <general prefix> <number of digits in extension number>) is assigned to the site. Extension number protection is also carried out at this level. The attributes of a site apply to all the telephony servers in a site.

Telephony server

A telephony server contains all extensions that are connected to the SAP System via the same access (for example, an instance of the SAPphone server). It is a logical unit that contains the settings that are required for the connection between the SAP System and the external telephony software.

The telephony server assigned in the SAP System does not have to be an actual physical telephony server. It simply represents the external telephony software that is installed on a server (centrally), on each work center (locally), or distributed among the two (client-server) and which connects the SAP System with the telephone system. The communication process between SAP applications, work centers, telephony servers and the telephone system depends on the telephone integration architecture.

Work center

A work center consists of a computer, a telephone and a permanent user. Other users (for example, substitutes or temporary help) can use the work center temporarily. The connection between the computer and telephone (extension) runs via a telephony server.

More Information

For information on how to create a site, see Creating Sites.

For information on how to create a telephony server, see Creating and Maintaining Telephony Servers.