Creating and Maintaining a Telephony Server

Use

A telephony server must be created and ready for operation in order to enable communication to take place between the SAP System and the telephone system. You must assign information to each server for access to the external telephony software and to its attributes.

Process

  1. Call SAPphone system administration (SPHB).

  2. Choose one of the functions below:

    Function

    Action

    Description

    Create server

    Couble-click on Server

    A wizard leads you through the creation process.

    Display/Change server

    Select Server Name and or .

    You receive an overview of the server attributes and can change them if necessary.

    Copy server

    Select Server Name and .

    Specify a name for the copy.

    Rename server

    Select Server Name and .

    Specify a new name.

    Delete server

    Select Server Name and .

    The server, and all its attributes, is deleted.

  3. Maintain the following settings when you create or change a telephony server:

    Name

    Description

    Example

    Server

    Telephony server ID (maximum 6 characters), defined by user

    SERV1

    Description

    Description of the telephony server

    Choose a description that helps the users to select the most suitable telephony server when they create their work center. You can maintain the description language-dependently so that users receive it in their logon language. To do this, choose the tab page Language-dependent description.

    Central server

    Location

    Country code for the location of the corresponding PBX.

    DE

    Local server

    Specification as to whether the telephony software is installed on the local work center.

    One entry can cover several work centers with identical attributes.

    RFC Destination

    RFC destination that links to the external telephony software.

    SAPPHONE

    Number conversion for outbound calls

    Number conversion rules with the following number sequences:

    The part of the telephone number to be deleted

    The part that is to replace the deleted part

    You can also add a description of the rule.

    Replaced number 06227

    Replacement number 0

    Note local number

    Server is ready

    Specification as to whether the connection to the telephone system can be used using this server (a connection test must be performed before the server can be used)

    You can deselect this in the event of a server failure so that users receive the appropriate error message when they call a telephony function.

    X

    Operation Type

    • Dialog

    • Background

    Specification as to whether the telephony server is used for dialog processing only or whether it is also used for background processing.

    The standard setting is Dialog. If a telephony server, for example in predictive dialing, is to transfer lists of telephone numbers to the telephone system at night, the server must be batch-compatible.

    Dialog

    Only select the following functions if they are supported by the external connection software that the telephony server represents.

    Name

    Description

    Example

    Canon. numbers

    Specification as to whether PBX can process numbers in canonical format (for example, +49 (6227) 474-3456).

    If PBX cannot process numbers in canonical format, the number is copied as one sequence of numbers.

    X

    Server is to be monitored by the alert monitor

    Specification as to whether the functions of the alert monitor for SAPphone can be used for this server.

    X

    Server supports connection test, status, trace

    Specification as to whether the functions for querying the operating status and setting the external trace can be used for this server.

    If you select this attribute, you have to perform a connection test.

    X

    Version of server software

    Information about the version of the external telephony software.

    This information is entered automatically after a connection test has been carried out.

    3.45A

    Functions

    • Telephony

    • Dialer

    • Statistics

    Specification as to which telephony server functions can be used:

    For the telephony functions of office and call center employees (for example, dial, hang up, initiate conference call)

    For predictive dialing (for example, downloading call lists to a dialer, or modifying or deleting list entries)

    For calling statistical data from the external CTI system

    Telephony

  4. Save your entries.

Result

All telephony servers created, and the work centers assigned to them, are displayed in the navigation tree of SAPphone system administration under the sites. You can display more information about the server in this overview (for example, number of work centers assigned, RFC destination, or information as to which server can be used for a specific function, such as statistics).