Displaying and Maintaining Tasks Suitable for SAPphone

Context

For tasks to be started in SAPphone, they must be marked as suitable for SAPphone. This attribute is assigned to the tasks in their definitions. SAPphone supports individual tasks as well as multistep tasks. You can find more information about tasks in the documentation: BC - Organizational Management and BC - SAP Business Workflow.

In system administration, SAPphone provides a view of all tasks suitable for inbound and/or outbound calls. From this view, you can go to task maintenance in order to display the task attributes, to change the tasks or to create new tasks.

See also Integration of SAP Applications and Telephone Work.

Procedure


  1. Call SAPphone system administration (SPHB).

    Tasks that can be started for inbound or outbound calls are displayed in the navigation tree under Tasks suitable for SAPphone.

  2. Choose one of the functions below:

    Function

    Start

    Description

    Displaying tasks

    Double-click on Task ID - Description

    The task definition is displayed. From the SAPphone tab page, you can find information about the telephony attributes of the task.

    Add task

    Double-click on SAPphone-Specific Tasks

    1. Enter search criteria on the tab page Task in the subsequent dialog box.

    2. Choose Start Search.

    3. Select a task from the hit list by double-clicking.

    4. Choose .

    5. 5. Under SAPphone Attribute, select the required option.

    6. Save your entries.

    How to create a task

    Start of the navigation pathSettings Next navigation step Tasks Next navigation step CreateEnd of the navigation path

    Proceed as described in Creating and Maintaining Tasks.