Client-Server Architecture

Use

The features of a client-server architecture are:

  • Connection between PBX and work center via a telephony server

  • No hardware enhancement of work center

The external telephony software is connected to the SAP system using the SAP RFC interface.

The graphics show the connection via the SAP RFC interface.

Client-server architecture when a provider component is used that is not network compatible:

Client-server architecture_1

Client-server architecture when a network-compatible provider component is used:

Client-server architecture 2