Authorizations for SAPphone Activities

Roles

The execution of SAPphone settings is controlled by authorizations. The authorizations are assigned to users through the assignment of roles. SAP supplies two roles that authorize users to perform SAPphone activities:

• A role that contains the authorizations for users of the telephony functions, including the maintenance of their own settings:

  SAP_BC_SRV_USER

• Roles that contain the authorizations for the administration of the telephony landscape:

  SAP_BC_SRV_GBT_ADMIN

  SAP_BC_SRV_COM_ADMIN

If none of these roles are assigned to users, they can still execute telephony functions, such as initiating and accepting calls. However, they cannot maintain their own settings themselves. To execute tasks, application-specific authorizations that are not contained in the Basis roles are required.

Authorizations

The authorizations for the SAPphone settings can be graded for different task areas:

In addition to the role SAP_BC_SRV_OFC_USER, you can also assign the profile to the users who are to be authorized to maintain work center settings and user settings centrally. For information on the authorization concept of the SAP System and on role maintenance, see the documentation on Users and Roles.