Central Architecture

Use

The features of a central architecture are:

  • No telephony hardware or software is installed on the work center

  • Direct communication between telephony server and SAP system.

The external telephony software is connected to the SAP system using the SAP RFC interface.

Central Architecture

The disadvantage of central architecture is that incoming messages are not displayed in the SAPphone window directly. This is due to the fact that direct communication between work center and telephony software is not possible. Users first receive an express message about an inbound call. They can then open the SAPphone window from this dialog box.