Sending a Mail with a Callback Function

Context

You can send calls with a note or as an attachment to a document. The recipient can then call you back by calling the document or the attachment. The callback function can only be used by SAP users whose telephony settings are maintained.

Procedure


  1. Choose Start of the navigation pathSystem Next navigation step Send short messageEnd of the navigation path.

    Wait until the system has opened a new session.

    2. Specify the title of the document and enter a text.

  2. Select Start of the navigation pathDocument Next navigation step Create attachment Next navigation step Link to business objectEnd of the navigation path

    A list of the available objects is displayed.

  3. Select the entry SAPphone: Telephone call by double-clicking on it.

  4. A dialog box is displayed in which you can enter your telephone number and the country code.

    The tab page Attachments is added to the tab pages Document content and Attributes.

  5. Specify the recipient with the corresponding Address Type.

  6. Choose .

Results

The message is placed in the Business Workplace inbox of the recipients. They can call the message there. If they call up the attachment and confirm the dialog box, the callback is initiated.