Changing External Delivery Orders

Prerequisites

You want to edit an existing external delivery order for one of the following reasons:

  • To change order data (e.g. data on reporting, bank details)

    Note Note

    You should always record changes to shipping or billing data as an unlimited change.

    End of the note.
  • To generate a limited change item for the order, e.g. to record a suspension or a redirection

  • To generate an unlimited change item, e.g. to change the delivery type

  • To restart the item or convert it to a standard item (in the case of a trial or free item)

  • To close (terminate or reverse) the item

Procedure

  1. To call up an item in a subscription order in order to change it, choose one of the following options:

    Change made in

    Action

    Maintenance function Change external delivery order

    1. Choose Start of the navigation path Logistics Next navigation step Media Sales and Distribution Next navigation step Periodical Sales and Distribution Next navigation step Sales Next navigation step Order Next navigation step External Delivery Order Next navigation step Change. End of the navigation path

    2. Enter the order number and choose Item Overview .

      Note Note

      End of the note.

      You can call up the change functions described below on the item overview screen and in item data (see next point).

    3. Click on the desired item in the item overview or place the cursor on the item and choose Details .

    Central access

    1. Choose Start of the navigation path Order Next navigation step Central Access Next navigation step Edit End of the navigation path .

    2. Find the orders for the business partner (external publisher).

    3. Click on the item number of the desired item in the order overview or place the cursor on the item and choose Details .

    The item data screen appears for the selected item.

  2. Edit the item data according to the following decision table:

    Object or purpose of change

    Action

    Data not relevant to shipping or billing, e.g. purchase reason, bank details, payment card

    Change the item data on the relevant tab page.

    Data relevant to shipping or billing, e.g. delivery type, publication, edition, payment method, price basis

    Choose Start of the navigation path Edit Next navigation step Item Next navigation step Change Functions Next navigation step < Function End of the navigation path > .

    See Creating Unlimited Changes Creating Changes of Publication Changing Billing Arrangements Retroactively

    Limited change :

    Suspension,partial suspension,redirection (or additional copy redirection),gift transfer,charitable transfer

    Choose Start of the navigation path Edit Next navigation step Item Next navigation step Change Functions Next navigation step < Function End of the navigation path > .

    See Creating Suspensions Creating Partial Suspensions Creating Redirections Creating Additional Copy Redirections Creating Gift Transfers Creating Charitable Transfers

    Copy :

    ConversionRestart

    Choose Start of the navigation path Edit Next navigation step Item Next navigation step Change Functions Next navigation step < Function End of the navigation path > .

    See Converting Trial Items to Standard Items Converting Free Items to Normal Items Restarting Items Restarting Items Retroactively

    Close :

    TerminationReversalSplitting limited items

    Choose Start of the navigation path Edit Next navigation step Item Next navigation step Close Item Next navigation step < F unction End of the navigation path > .

    See Terminating Items Reversing Items Splitting Limited Change Items

  3. Save the changed order.

    Note Note

    The editing functions available for external delivery orders are the same as those available for subscription orders. For this reason, the procedures described for subscription orders also apply to the subscriptions with external publishers recorded in external delivery orders.

    End of the note.