Terminating Items

Prerequisites

A customer wants to terminate a subscription item, for example, due to a relocation, or you want to terminate a subscription item because of the customer's poor payment behavior.

You want to have failure research triggered as a result of the termination and a termination letter created for the customer.

You have made the following settings in Customizing for Media Sales and Distribution :

Setting

Path in Implementation Guide

Termination reasons

Start of the navigation path SAP Media Next navigation step Media Sales and Distribution Next navigation step Periodical Sales and Distribution (Subscriptions) Next navigation step Sales Next navigation step Order Next navigation step General Settings Next navigation step Sales Document Control Next navigation step Maintain Additional Settings for Sales Documents End of the navigation path

Research type Failure research

Start of the navigation path SAP Media Next navigation step Media Sales and Distribution Next navigation step Periodical Sales and Distribution (Subscriptions) Next navigation step Sales Next navigation step Research Next navigation step Define Research Types End of the navigation path

Document type determination for liability account transfer to customer account or a revenue account

Start of the navigation path SAP Media Next navigation step Media Sales and Distribution Next navigation step Periodical Sales and Distribution (Subscriptions) Next navigation step Sales Next navigation step Order Next navigation step Liability Account Transfer Next navigation step Define Doc.Type Det. for Liability Account Transfer End of the navigation path

Letter type for termination letter and corresponding settings in output determination

(See Generating Termination Letters for Subscription Termination )

Note Note

A terminated WBZ (DE only) order item cannot be restarted here – in this case, a second introduction is required.

End of the note.

Procedure

  1. Select the item in the item overview or call up the item data on the item to be changed.

    See Changing Subscription Orders and Changing External Delivery Orders

  2. Choose Start of the navigation path Edit Next navigation step Close item Next navigation step Terminate item End of the navigation path .

    The Termination tab appears.

    Note Note

    If you want to change termination data already entered in the system, choose the Termination tab.

    End of the note.

  3. Enter the delivery end reason .

  4. Select the indicator Perform termination .

    Note Note

    If you want to generate failure research, you should only select the Perform termination indicator once the research result is available. You do not need to specify a date for the end of delivery if termination is not performed.

    End of the note.

  5. Enter the delivery end date ( Actual delivery end ) if termination is performed.

    Note Note

    The system displays the actual possible delivery end date in the Poss.delivery end field. This is derived from the minimum length of subscription or from the sales agent's commitment period specified in the system.

    If the item has a further change item on the specified delivery end date ( Actual delivery end ), the system rejects your entry.

    In the case of orders managed in copy numbers, you can specify the end of delivery in terms of copy numbers or move it by a certain number of copies.

    End of the note.

  6. If you terminate the item earlier than planned , select the Retro.accting indicator. When you do this, the periods billed in advance are recalculated.

    You can mark the individual commission rates for recalculation in the case of orders obtained in exchange for commission.

  7. In the case of orders with a liability account, specify the data for the liability account transfer.

    Example Example

    The amount remaining on the liability account is credited to the subscriber's customer account or to a different order item.

    End of the example.

  8. To generate failure research, enter the key of the researcher and his/her service company and select the indicator Generate canc.research.

    Note Note

    If the researcher is specified in the delivery viability set or, in the case of subscriptions obtained by professional sales agents, in the campaign framework, the system determines the researcher (and their service company) automatically.

    End of the note.

  9. If you want to generate a letter to the customer when the termination is performed, enter the desired letter type for termination letters.

  10. Confirm the termination data.

  11. Save the changed order.

Result

The subscription ends with delivery of the last issue on the date specified under Actual delivery end . Depending on the settings in the termination data, failure research is generated or a termination letter is printed out.

Reversing Termination

Choose Reverse to reverse the termination.

If the order deadline for the end of delivery is in the past, the system automatically inserts a suspension for the period during which delivery does not take place. This is only possible if billing recalculation and liability account transfer have not yet taken place for the item terminated.

When you reverse the termination, the system creates new sales support data (by copying the initial introduction record) for the order item. Commission settlement can be repeated using the sales support data.

User Exit

You can use the SAP enhancement J45A0005 to modify awarding credit memos on termination of a subscription or on reversal of a termination according to your company's requirements.