10 Troubleshooting

When you create problem messages for the Business Client (component BC-WD-CLT-BUS), in addition to describing the steps up to when the error occurred, the following information will make it easier to find the cause of the error, to process the error and to find a solution.

Issues with	Cases
General support	SUP.01 What Information should be Included in a Problem Ticket SUP.02 When is an Error an NWBC Error? SUP.03 How to Activate Tracing SUP.04 How to Create a Support Report SUP.05 Where are the Trace Files Stored? SUP.06 How to Open an HTTP Connection to a Customer Site SUP.07 Why Do We Need a User with the Correct Roles Assigned?
Installation and environment	INSTALL.01 SAP GUI Version Information INSTALL.02 How to Obtain the Portal Version INSTALL.03 On which SAP NetWeaver Versions is NWBC v3.0 supported? INSTALL.04 We have NW7.01 SP<06 and can see /sap/bc/nwbc, but ... INSTALL.05 We have an old version of SAP NetWeaver, can we use NWBC? INSTALL.06 Can We Use NWBC If our SAP NetWeaver Version is Older Than Stated in Note 1368177 INSTALL.07 Internet Explorer and Links that Open New Windows INSTALL.08 NWBC v1.0 Maintenance and Support INSTALL.09 NWBC for Desktop Installation Errors (SAPSetup Errors) INSTALL.10 NWBC for Desktop File Location INSTALL.11 Manually Uninstalling NWBC for Desktop INSTALL.12 Installation Only Extracts Without Installing INSTALL.13 Problems Installing .NET v3.5
Configuration	CFG.01 Popup Dialog 'Logon to SAP System Failed' CFG.02 Interactive Option 'GUI Link' for ICF Service Nodes
ABAP	ABAP.01 Locks After Short Dumps or Exceptions
PFCG	PFCG.01 Searching for Technical Names PFCG.02 What Happens If No Roles are Assigned? PFCG.03 Why are Some Strings in Quotes?
OBN	OBN.01 Object-Based Navigation Errors OBN.02 Failed to Resolve Object-Based Navigation OBN.03 How to Verify OBN Configuration at Database Level OBN.04 How to debug OBN OBN.05 How to Handle Long Portal-Based OBN Targets OBN.99 What to Do If All Else Fails...
Portal	PORTAL.01 The Size of (SAP NetWeaver Portal) iViews is Too Small
Security	SEC.01 Security Errors SEC.02 Logon with Different User when Digital Certificates are Active SEC.03 SSO logon not possible; browser logon ticket cannot be accepted SEC.04 SSO Logon not possible; logon tickets not activated on server SEC.05 Possible Number of Active Connections with NWBC SEC.06 Can Authentication Information be Shared Between Connections SEC.07 'Logged Off Successfully!' But Not Really Logged Off SEC.08 Security Alert: Security Certificate has Expired or is Not Yet Valid SEC.09 Browser-Based Testing and Authentication SEC.10 Why does NWBC Only Use Basic Authentication Popup for Logon SEC.11 J2EE Overwriting MYSAPSSO2 SEC.12 'Connection to System Failed'
Crash	CRASH.01 What Exactly does Crash Mean CRASH.02 Microsoft .Net Exception CRASH.03 Crashes in NWBC (While Displaying an HTML Application) CRASH.04 CX_NWBC=>NO_COCKPIT CRASH.05 CX_NWBC=>INVALID_COMMAND CRASH.06 Blue Screen of Death CRASH.07 CX_NWBC=>RELEASE_UNSUPPORTED 'NWBC is only supported with NW 7.02 or 7.20 and further releases'