Symptom

If you have activated SSO for your system, no logon screen is displayed but the following error message occurs: Your PFCG navigation tree is empty. Please contact your system administrator.

If SSO is deactived, however, the login screens appears.

Solution

The error message indicates that you are sending your digital certificate to the server, which you (or your system administrator) has mapped for you onto a user which has no roles. To rectify this, assign the necessary roles to your user name.

Note that you can make the login screen disappear if you activate certificate mapping. For more information, see 7.2 Use of Digital Certificates.

Symptom

When using Microsoft Windows XP there can be issues with HTTP certificates.

Solution

When using Microsoft Windows XP, request and install KB919477 via http://support.microsoft.com/kb/919477. For more information, see 7.2 Use of Digital Certificates.