Especially for NWBC for Desktop, a tool has been integrated to capture as much information as possible about the operating system, client information, server information and all current open applications. This tool can be used to generate a support report, which is basically a ZIP file with all the gathered information. Whenever opening a problem ticket, it is highly recommended to create such a support report and attach the ZIP file to the problem ticket. For more information, see 2.11 Extended Supportability.

One note concerning sensitive data: the ZIP is neither encoded nor encrypted. This allows that all data can be reviewed first before it is uploaded. If any data is deemed sensitive, it can just be deleted from the ZIP file before uploading the file.

(Extended Supportability)