Show TOC

2.11 Extended Supportability Locate this document in the navigation structure

 

With a control click on the Help menu you are offered functions for extended supportability. These functions are intended for administrator users and support specialists. They are not relevant for normal use and are therefore not documented in further detail. However, just as an example of the type of functionality provided a few entries are highlighted and explained here.

Extended Supportability (Extended Supportability)

Create Support Report

All the information from the menu items described below plus some optional explanatory text will be gathered together, so that it can be sent to a support person per e-mail or stored in a zip file and attached to a problem ticket.

Create Support Report (Create Support Report)

Client Information

A huge amount of client data displayed which will help with support issues. You can store this information in a zip file and attach it to a problem ticket.

Example of client information (Example of client information)

Server Information

All relevant server-related data is displayed in a separate window which will help with support issues. This information is also stored in the supportability zip file. For more information, see 4.7 ~test Page.

Show Canvas in External Browser and Start Shell in External Browser

These two functions help with troubleshooting. They reduce complexity with attempts to reproduce errors without requiring a specific version of NWBC to be installed. Thus support groups within SAP are enabled to faster reproduce errors. If the NWBC shell and canvas can be displayed in any browser stand-alone, then the probablity is high that a possible error is not an NWBC but an application error.

Examples of starting shell and canvas in external browser (Examples of starting shell and canvas in external browser)