Symptom

During logon, this error message is displayed. The logon application indicates that it will not be possible to issue a logon ticket. Such a logon ticket (MYSAPSSO2 cookie) is critical for NWBC to enable the shell to communicate with the server and for starting different types of applications without requiring a re-authentication process each time. There are a large number of reasons why this could fail, for example support for logon tickets might need to be configured on the server.

Solution

Read chapters 7.1 NWBC and Authentication and 7.3 Logon Tickets.

Until this problem has been resolved, and the error is not displayed anymore, it is not possible to run NWBC against this system. Contact your system administrator to do the necessary system configuration.