Uses of Class
de.hybris.platform.ticket.model.CsTicketModel

Packages that use CsTicketModel

Package	Description
de.hybris.platform.core.model.user	Contains generated models for each type of de.hybris.platform.jalo.user package.
de.hybris.platform.cscockpit.dao
de.hybris.platform.cscockpit.dao.impl
de.hybris.platform.cscockpit.session.impl
de.hybris.platform.cscockpit.widgets.controllers.strategies
de.hybris.platform.cscockpit.widgets.controllers.strategies.impl
de.hybris.platform.cscockpit.wizards.ticket
de.hybris.platform.cscockpit.wizards.ticket.events
de.hybris.platform.customersupportbackoffice.editor
de.hybris.platform.customersupportbackoffice.renderers
de.hybris.platform.customersupportbackoffice.widgets.sessioncontext.model
de.hybris.platform.customersupportbackoffice.widgets.sessioncontext.util
de.hybris.platform.ticket.converters.populator
de.hybris.platform.ticket.dao
de.hybris.platform.ticket.dao.impl
de.hybris.platform.ticket.email.context
de.hybris.platform.ticket.events.model	Contains generated models for each type of de.hybris.platform.ticket.events.jalo package.
de.hybris.platform.ticket.jalo
de.hybris.platform.ticket.model	Contains generated models for each type of de.hybris.platform.ticket.jalo package.
de.hybris.platform.ticket.resource
de.hybris.platform.ticket.service
de.hybris.platform.ticket.service.impl
de.hybris.platform.ticket.strategies
de.hybris.platform.ticket.strategies.impl

Uses of CsTicketModel in de.hybris.platform.core.model.user

Methods in de.hybris.platform.core.model.user that return types with arguments of type CsTicketModel

Modifier and Type	Method and Description
List<CsTicketModel>	CustomerModel.getTickets() Generated method - Getter of the Customer.tickets dynamic attribute defined at extension ticketsystem.

Method parameters in de.hybris.platform.core.model.user with type arguments of type CsTicketModel

Modifier and Type	Method and Description
void	CustomerModel.setTickets(List<CsTicketModel> value) Generated method - Setter of Customer.tickets dynamic attribute defined at extension ticketsystem.

Uses of CsTicketModel in de.hybris.platform.cscockpit.dao

Methods in de.hybris.platform.cscockpit.dao that return CsTicketModel

Modifier and Type	Method and Description
CsTicketModel	CsUrlActivationDao.getTicketById(String ticketId) Searches for a ticket using a ticket id

Uses of CsTicketModel in de.hybris.platform.cscockpit.dao.impl

Methods in de.hybris.platform.cscockpit.dao.impl that return CsTicketModel

Modifier and Type	Method and Description
CsTicketModel	DefaultCsUrlActivationDao.getTicketById(String ticketId)

Uses of CsTicketModel in de.hybris.platform.cscockpit.session.impl

Methods in de.hybris.platform.cscockpit.session.impl with parameters of type CsTicketModel

Modifier and Type	Method and Description
protected void	CscockpitEventHandler.activateTicket(CsTicketModel ticketObject) Activates a CsTicketModel in the current call context.

Uses of CsTicketModel in de.hybris.platform.cscockpit.widgets.controllers.strategies

Methods in de.hybris.platform.cscockpit.widgets.controllers.strategies that return types with arguments of type CsTicketModel

Modifier and Type	Method and Description
Collection<CsTicketModel>	TicketStrategy.getCustomerTickets(CustomerModel customer)
Collection<CsTicketModel>	TicketStrategy.getOrderTickets(OrderModel order)

Uses of CsTicketModel in de.hybris.platform.cscockpit.widgets.controllers.strategies.impl

Methods in de.hybris.platform.cscockpit.widgets.controllers.strategies.impl that return types with arguments of type CsTicketModel

Modifier and Type	Method and Description
Collection<CsTicketModel>	DefaultTicketStrategy.getCustomerTickets(CustomerModel customer)
Collection<CsTicketModel>	DefaultTicketStrategy.getOrderTickets(OrderModel order)

Uses of CsTicketModel in de.hybris.platform.cscockpit.wizards.ticket

Methods in de.hybris.platform.cscockpit.wizards.ticket that return CsTicketModel

Modifier and Type	Method and Description
CsTicketModel	TicketWizard.getTicket()

Methods in de.hybris.platform.cscockpit.wizards.ticket with parameters of type CsTicketModel

Modifier and Type	Method and Description
protected abstract void	AbstractTicketWizardPageController.doDoneActions(TicketWizard ticketWizard, CsTicketModel ticket, Map<String,ObjectValueContainer> valueContainers)

Uses of CsTicketModel in de.hybris.platform.cscockpit.wizards.ticket.events

Methods in de.hybris.platform.cscockpit.wizards.ticket.events with parameters of type CsTicketModel

Modifier and Type	Method and Description
protected void	SetTicketStateWizardPageController.doDoneActions(TicketWizard ticketWizard, CsTicketModel ticket, Map<String,ObjectValueContainer> valueContainers)
protected void	UpdateTicketWizardPageController.doDoneActions(TicketWizard ticketWizard, CsTicketModel ticket, Map<String,ObjectValueContainer> valueContainers)
protected void	UnResolveTicketWizardPageController.doDoneActions(TicketWizard ticketWizard, CsTicketModel ticket, Map<String,ObjectValueContainer> valueContainers)
protected void	ResolveTicketWizardPageController.doDoneActions(TicketWizard ticketWizard, CsTicketModel ticket, Map<String,ObjectValueContainer> valueContainers)
protected void	AddNoteToTicketWizardPageController.doDoneActions(TicketWizard ticketWizard, CsTicketModel ticket, Map<String,ObjectValueContainer> valueContainers)
protected void	CustomerEmailWizardPageController.doDoneActions(TicketWizard ticketWizard, CsTicketModel ticket, Map<String,ObjectValueContainer> valueContainers)

Uses of CsTicketModel in de.hybris.platform.customersupportbackoffice.editor

Methods in de.hybris.platform.customersupportbackoffice.editor with parameters of type CsTicketModel

Modifier and Type	Method and Description
protected Map<String,Object>	TicketStateEditor.createWizardContext(String typeName, CsTicketModel ticket, WidgetInstanceManager wim)

Uses of CsTicketModel in de.hybris.platform.customersupportbackoffice.renderers

Methods in de.hybris.platform.customersupportbackoffice.renderers with parameters of type CsTicketModel

Modifier and Type	Method and Description
void	CorrespondenceRenderer.render(Component component, AbstractPanel abstractPanel, CsTicketModel csTicketModel, DataType dataType, WidgetInstanceManager widgetInstanceManager)
void	TicketStatusCellRenderer.render(Listcell parent, ListColumn configuration, CsTicketModel ticket, DataType dataType, WidgetInstanceManager widgetInstanceManager)

Uses of CsTicketModel in de.hybris.platform.customersupportbackoffice.widgets.sessioncontext.model

Methods in de.hybris.platform.customersupportbackoffice.widgets.sessioncontext.model that return CsTicketModel

Modifier and Type	Method and Description
CsTicketModel	SessionContextModel.getCurrentTicket()

Methods in de.hybris.platform.customersupportbackoffice.widgets.sessioncontext.model with parameters of type CsTicketModel

Modifier and Type	Method and Description
void	SessionContextModel.setCurrentTicket(CsTicketModel currentTicket)

Uses of CsTicketModel in de.hybris.platform.customersupportbackoffice.widgets.sessioncontext.util

Methods in de.hybris.platform.customersupportbackoffice.widgets.sessioncontext.util with parameters of type CsTicketModel

Modifier and Type	Method and Description
static void	SessionContextUtil.populateTicket(WidgetModel model, CsTicketModel ticketModel) populates ticket data and its related data inside the session context
static void	SessionContextUtil.updateSessionContext(WidgetModel model, UserModel customerModel, CsTicketModel ticketModel, AbstractOrderModel orderModel)

Uses of CsTicketModel in de.hybris.platform.ticket.converters.populator

Classes in de.hybris.platform.ticket.converters.populator with type parameters of type CsTicketModel

Modifier and Type	Class and Description
class	CsTicketPopulator<SOURCE extends CsTicketParameter,TARGET extends CsTicketModel>

Uses of CsTicketModel in de.hybris.platform.ticket.dao

Methods in de.hybris.platform.ticket.dao that return types with arguments of type CsTicketModel

Modifier and Type	Method and Description
List<CsTicketModel>	TicketDao.findTicketsByAgent(EmployeeModel agent) Find all the tickets that are assigned to the Agent.
List<CsTicketModel>	TicketDao.findTicketsByAgentGroup(CsAgentGroupModel agentGroup) Find all the tickets assigned to the AgentGroup.
List<CsTicketModel>	TicketDao.findTicketsByAgentGroupState(EmployeeModel agent, CsAgentGroupModel group, CsTicketState state) Find tickets by the specified agent, group and state.
List<CsTicketModel>	TicketDao.findTicketsByCategory(CsTicketCategory... category) Find all the tickets that have the provided categories.
List<CsTicketModel>	TicketDao.findTicketsByCustomer(UserModel customer) Find all tickets that are associated with the customer.
List<CsTicketModel>	TicketDao.findTicketsByCustomerOrderByModifiedTime(UserModel user) Find all tickets that are associated with the customer in descending and order by Modified date time.
SearchPageData<CsTicketModel>	TicketDao.findTicketsByCustomerOrderByModifiedTime(UserModel user, BaseSiteModel baseSite, PageableData pageableData) Find all tickets that are associated with the customer and current site, in descending and order by Modified date time.
List<CsTicketModel>	TicketDao.findTicketsById(String ticketId) Lookup tickets with the specified ticket id
List<CsTicketModel>	TicketDao.findTicketsByOrder(OrderModel order) Find all the tickets that are associated with the order.
List<CsTicketModel>	TicketDao.findTicketsByPriority(CsTicketPriority... priority) Find all the tickets that have the provided priorities.
List<CsTicketModel>	TicketDao.findTicketsByResolutionType(CsResolutionType... resolutionType) Find all the tickets that have the provided Resolution Type(s).
List<CsTicketModel>	TicketDao.findTicketsByState(CsTicketState... state) Find all the tickets that are in the provided states.
List<CsTicketModel>	TicketDao.findTicketsByStringInTicketOrEvent(String searchString) Find tickets which contain the specified search string in the headline or any of the events
List<CsTicketModel>	TicketDao.findTicketsByStringInTicketOrEventAndStates(String searchString, Set<CsTicketState> states) Find tickets which contain the specified search string in the headline or any of the events and that are also in the given list of states.
List<CsTicketModel>	TicketDao.findTicketsWithNullAgent() Find all the tickets that are not assigned to an agent.
List<CsTicketModel>	TicketDao.findTicketsWithNullAgentGroup() Find all the tickets that are not assigne to an agent group.

Methods in de.hybris.platform.ticket.dao with parameters of type CsTicketModel

Modifier and Type	Method and Description
List<CsTicketEventModel>	TicketDao.findTicketEventsByTicket(CsTicketModel ticket) Find all ticket events for CsTicketModel object.
List<CsTicketEventModel>	TicketDao.findTicketEventsForCustomerByTicket(CsTicketModel ticket) Find all ticket events for CsTicketModel object excluding private messages.

Uses of CsTicketModel in de.hybris.platform.ticket.dao.impl

Methods in de.hybris.platform.ticket.dao.impl that return types with arguments of type CsTicketModel

Modifier and Type	Method and Description
List<CsTicketModel>	DefaultTicketDao.findTicketsByAgent(EmployeeModel agent) Find all the tickets that are assigned to the Agent.
List<CsTicketModel>	DefaultTicketDao.findTicketsByAgentGroup(CsAgentGroupModel agentGroup) Find all the tickets assigned to the AgentGroup.
List<CsTicketModel>	DefaultTicketDao.findTicketsByAgentGroupState(EmployeeModel agent, CsAgentGroupModel group, CsTicketState state) Find tickets by the specified agent, group and state.
List<CsTicketModel>	DefaultTicketDao.findTicketsByCategory(CsTicketCategory... category) Find all the tickets that have the provided categories.
List<CsTicketModel>	DefaultTicketDao.findTicketsByCustomer(UserModel customer) Find all tickets that are associated with the customer.
List<CsTicketModel>	DefaultTicketDao.findTicketsByCustomerOrderByModifiedTime(UserModel customer)
SearchPageData<CsTicketModel>	DefaultTicketDao.findTicketsByCustomerOrderByModifiedTime(UserModel user, BaseSiteModel baseSite, PageableData pageableData)
List<CsTicketModel>	DefaultTicketDao.findTicketsById(String ticketId) Lookup tickets with the specified ticket id
List<CsTicketModel>	DefaultTicketDao.findTicketsByOrder(OrderModel order) Find all the tickets that are associated with the order.
List<CsTicketModel>	DefaultTicketDao.findTicketsByPriority(CsTicketPriority... priority) Find all the tickets that have the provided priorities.
List<CsTicketModel>	DefaultTicketDao.findTicketsByResolutionType(CsResolutionType... resolutionType) Find all the tickets that have the provided Resolution Type(s).
List<CsTicketModel>	DefaultTicketDao.findTicketsByState(CsTicketState... state) Find all the tickets that are in the provided states.
List<CsTicketModel>	DefaultTicketDao.findTicketsByStringInTicketOrEvent(String searchString) Find tickets which contain the specified search string in the headline or any of the events
List<CsTicketModel>	DefaultTicketDao.findTicketsByStringInTicketOrEventAndStates(String searchString, Set<CsTicketState> states) Find tickets which contain the specified search string in the headline or any of the events and that are also in the given list of states.
List<CsTicketModel>	DefaultTicketDao.findTicketsWithNullAgent() Find all the tickets that are not assigned to an agent.
List<CsTicketModel>	DefaultTicketDao.findTicketsWithNullAgentGroup() Find all the tickets that are not assigne to an agent group.

Methods in de.hybris.platform.ticket.dao.impl with parameters of type CsTicketModel

Modifier and Type	Method and Description
List<CsTicketEventModel>	DefaultTicketDao.findTicketEventsByTicket(CsTicketModel ticket) Find all ticket events for CsTicketModel object.
List<CsTicketEventModel>	DefaultTicketDao.findTicketEventsForCustomerByTicket(CsTicketModel ticket) Find all ticket events for CsTicketModel object excluding private messages.

Uses of CsTicketModel in de.hybris.platform.ticket.email.context

Methods in de.hybris.platform.ticket.email.context that return CsTicketModel

Modifier and Type	Method and Description
CsTicketModel	AbstractTicketContext.getTicket()

Constructors in de.hybris.platform.ticket.email.context with parameters of type CsTicketModel

Constructor and Description
AbstractTicketContext(CsTicketModel ticket, CsTicketEventModel event)
AgentGroupTicketContext(CsTicketModel ticket, CsTicketEventModel event)
AgentTicketContext(CsTicketModel ticket, CsTicketEventModel event)
CustomerTicketContext(CsTicketModel ticket, CsTicketEventModel event)

Uses of CsTicketModel in de.hybris.platform.ticket.events.model

Methods in de.hybris.platform.ticket.events.model that return CsTicketModel

Modifier and Type	Method and Description
CsTicketModel	CsTicketEventModel.getTicket() Deprecated.

Methods in de.hybris.platform.ticket.events.model with parameters of type CsTicketModel

Modifier and Type	Method and Description
void	CsTicketEventModel.setTicket(CsTicketModel value) Deprecated.

Uses of CsTicketModel in de.hybris.platform.ticket.jalo

Methods in de.hybris.platform.ticket.jalo with parameters of type CsTicketModel

Modifier and Type	Method and Description
void	AbstractTicketsystemTest.MockTicketEventEmailStrategy.sendEmailsForAssignAgentTicketEvent(CsTicketModel ticket, CsTicketEventModel event, CsEmailRecipients recepientType)
void	AbstractTicketsystemTest.MockTicketEventEmailStrategy.sendEmailsForEvent(CsTicketModel ticket, CsTicketEventModel event)

Uses of CsTicketModel in de.hybris.platform.ticket.model

Methods in de.hybris.platform.ticket.model that return types with arguments of type CsTicketModel

Modifier and Type	Method and Description
List<CsTicketModel>	TicketsAttributeHandler.get(CustomerModel model)

Method parameters in de.hybris.platform.ticket.model with type arguments of type CsTicketModel

Modifier and Type	Method and Description
void	TicketsAttributeHandler.set(CustomerModel model, List<CsTicketModel> csTicketModel)

Uses of CsTicketModel in de.hybris.platform.ticket.resource

Methods in de.hybris.platform.ticket.resource that return CsTicketModel

Modifier and Type	Method and Description
CsTicketModel	CsTicketResource.getCsTicketModel() Convenience method which just delegates to #getResourceValue()
protected CsTicketModel	CsTicketResource.readResource(String resourceId) Gets the CsTicketModel resource which is addressed by current resource request.

Methods in de.hybris.platform.ticket.resource that return types with arguments of type CsTicketModel

Modifier and Type	Method and Description
Collection<CsTicketModel>	CsTicketsResource.getCsTicketsCollection() Convenience method which just delegates to #getResourceValue()

Methods in de.hybris.platform.ticket.resource with parameters of type CsTicketModel

Modifier and Type	Method and Description
void	CsTicketResource.setCsTicketModel(CsTicketModel value) Convenience method which just delegates to #setResourceValue(CsTicketModel)

Method parameters in de.hybris.platform.ticket.resource with type arguments of type CsTicketModel

Modifier and Type	Method and Description
void	CsTicketsResource.setCsTicketsCollection(Collection<CsTicketModel> value) Convenience method which just delegates to #setResourceValue(Collection)

Uses of CsTicketModel in de.hybris.platform.ticket.service

Methods in de.hybris.platform.ticket.service that return CsTicketModel

Modifier and Type	Method and Description
CsTicketModel	TicketBusinessService.assignTicketToAgent(CsTicketModel ticket, EmployeeModel agent) Sets the assignedAgent of the Ticket, i.e.
CsTicketModel	TicketBusinessService.assignTicketToGroup(CsTicketModel ticket, CsAgentGroupModel group) Sets the assignedGroup of the Ticket, i.e.
CsTicketModel	TicketBusinessService.createTicket(CsTicketModel ticket, CsCustomerEventModel creationEvent) Deprecated. since 6.0 use TicketBusinessService.createTicket(CsTicketParameter) instead
CsTicketModel	TicketBusinessService.createTicket(CsTicketParameter ticketParameter) Create a new ticket with the parameters defined in CsTicketParameter
CsTicketModel	TicketBusinessService.createTicket(UserModel customer, CartModel cart, CsTicketCategory category, CsTicketPriority priority, EmployeeModel assignedAgent, CsAgentGroupModel assignedGroup, String headline, CsInterventionType interventionType, CsEventReason reason, String creationNotes) Deprecated. since 6.1 use TicketBusinessService.createTicket(CsTicketParameter) instead
CsTicketModel	TicketBusinessService.createTicket(UserModel customer, CsTicketCategory category, CsTicketPriority priority, EmployeeModel assignedAgent, CsAgentGroupModel assignedGroup, String headline, CsInterventionType interventionType, CsEventReason reason, String creationNotes) Deprecated. since 6.1 use TicketBusinessService.createTicket(CsTicketParameter) instead
CsTicketModel	TicketBusinessService.createTicket(UserModel customer, OrderModel order, CsTicketCategory category, CsTicketPriority priority, EmployeeModel assignedAgent, CsAgentGroupModel assignedGroup, String headline, CsInterventionType interventionType, CsEventReason reason, String creationNotes) Deprecated. since 6.1 use TicketBusinessService.createTicket(CsTicketParameter) instead
CsTicketModel	TicketService.getTicketById(String ticketId) Deprecated. use TicketService.getTicketForTicketId(String) instead.
CsTicketModel	TicketService.getTicketForTicketEvent(CsTicketEventModel ticketEvent) Gets the ticket for given CsTicketEventModel object.
CsTicketModel	TicketService.getTicketForTicketId(String ticketId) Lookup a specific ticket by ticket ID
CsTicketModel	TicketBusinessService.setTicketState(CsTicketModel ticket, CsTicketState newState) Set the state of a ticket.
CsTicketModel	TicketBusinessService.setTicketState(CsTicketModel ticket, CsTicketState newState, String note) Set the state of a ticket.
CsTicketModel	TicketBusinessService.updateTicket(CsTicketModel ticket) Update the details of a ticket.
CsTicketModel	TicketBusinessService.updateTicket(CsTicketModel ticket, String note) Update the details of a ticket.

Methods in de.hybris.platform.ticket.service that return types with arguments of type CsTicketModel

Modifier and Type	Method and Description
List<CsTicketModel>	TicketDao.findByAgentGroupState(EmployeeModel agent, CsAgentGroupModel group, CsTicketState state) Deprecated. use TicketDao.findTicketsByAgentGroupState(EmployeeModel, CsAgentGroupModel, CsTicketState) instead.
List<CsTicketModel>	TicketDao.findByStringInTicketOrEvent(String searchString) Deprecated. use TicketDao.findTicketsByStringInTicketOrEvent(String) instead.
List<CsTicketModel>	TicketDao.findByStringInTicketOrEventAndStates(String searchString, Set<CsTicketState> states) Deprecated. use TicketDao.findTicketsByStringInTicketOrEventAndStates(String, Set) instead.
List<CsTicketModel>	TicketService.getTicketsByAgent(EmployeeModel agent) Deprecated. use TicketService.getTicketsForAgent(EmployeeModel) instead.
List<CsTicketModel>	TicketDao.getTicketsByAgent(EmployeeModel agent) Deprecated. use TicketDao.findTicketsByAgent(EmployeeModel) instead.
List<CsTicketModel>	TicketService.getTicketsByAgentGroup(CsAgentGroupModel agentGroup) Deprecated. use TicketService.getTicketsForAgentGroup(CsAgentGroupModel) instead.
List<CsTicketModel>	TicketDao.getTicketsByAgentGroup(CsAgentGroupModel agentGroup) Deprecated. use TicketDao.findTicketsByAgentGroup(CsAgentGroupModel) instead.
List<CsTicketModel>	TicketService.getTicketsByCategory(CsTicketCategory... category) Deprecated. use TicketService.getTicketsForCategory(CsTicketCategory...) instead.
List<CsTicketModel>	TicketDao.getTicketsByCategory(CsTicketCategory... category) Deprecated. use TicketDao.findTicketsByCategory(CsTicketCategory...) instead.
List<CsTicketModel>	TicketService.getTicketsByCustomer(UserModel customer) Deprecated. use TicketService.getTicketsForCustomer(UserModel) instead.
List<CsTicketModel>	TicketDao.getTicketsByCustomer(UserModel customer) Deprecated. use TicketDao.findTicketsByCustomer(UserModel) instead.
List<CsTicketModel>	TicketDao.getTicketsById(String ticketId) Deprecated. use TicketDao.findTicketsById(String) instead.
List<CsTicketModel>	TicketService.getTicketsByOrder(OrderModel order) Deprecated. use TicketService.getTicketsForOrder(OrderModel) instead.
List<CsTicketModel>	TicketDao.getTicketsByOrder(OrderModel order) Deprecated. use TicketDao.findTicketsByOrder(OrderModel) instead.
List<CsTicketModel>	TicketService.getTicketsByPriority(CsTicketPriority... priority) Deprecated. use TicketService.getTicketsForPriority(CsTicketPriority...) instead.
List<CsTicketModel>	TicketDao.getTicketsByPriority(CsTicketPriority... priority) Deprecated. use TicketDao.findTicketsByPriority(CsTicketPriority...) instead.
List<CsTicketModel>	TicketService.getTicketsByResolutionType(CsResolutionType... resolutionType) Deprecated. use TicketService.getTicketsForResolutionType(CsResolutionType...) instead.
List<CsTicketModel>	TicketDao.getTicketsByResolutionType(CsResolutionType... resolutionType) Deprecated. use TicketDao.findTicketsByResolutionType(CsResolutionType...) instead.
List<CsTicketModel>	TicketService.getTicketsByState(CsTicketState... state) Deprecated. use TicketService.getTicketsForState(CsTicketState...) instead.
List<CsTicketModel>	TicketDao.getTicketsByState(CsTicketState... state) Deprecated. use TicketDao.findTicketsByState(CsTicketState...) instead.
List<CsTicketModel>	TicketService.getTicketsForAgent(EmployeeModel agent) Find all the tickets that are assigned to the Agent.
List<CsTicketModel>	TicketService.getTicketsForAgentGroup(CsAgentGroupModel agentGroup) Find all the tickets assigned to the AgentGroup.
List<CsTicketModel>	TicketService.getTicketsForCategory(CsTicketCategory... category) Find all the tickets that have the provided categories.
List<CsTicketModel>	TicketService.getTicketsForCustomer(UserModel customer) Find all tickets that are associated with the customer.
List<CsTicketModel>	TicketService.getTicketsForCustomerOrderByModifiedTime(UserModel user) Find all tickets that are associated with the customer in order by Modified date and time.
SearchPageData<CsTicketModel>	TicketService.getTicketsForCustomerOrderByModifiedTime(UserModel user, BaseSiteModel baseSite, PageableData pageableData) Find all tickets that are associated with the customer in order by Modified date and time.
List<CsTicketModel>	TicketService.getTicketsForOrder(OrderModel order) Find all the tickets that are associated with the order.
List<CsTicketModel>	TicketService.getTicketsForPriority(CsTicketPriority... priority) Find all the tickets that have the provided priorities.
List<CsTicketModel>	TicketService.getTicketsForResolutionType(CsResolutionType... resolutionType) Find all the tickets that have the provided Resolution Type(s).
List<CsTicketModel>	TicketService.getTicketsForState(CsTicketState... state) Find all the tickets that are in the provided states.
List<CsTicketModel>	TicketDao.getTicketsWithNullAgent() Deprecated. use TicketDao.findTicketsWithNullAgent() instead.
List<CsTicketModel>	TicketDao.getTicketsWithNullAgentGroup() Deprecated. use TicketDao.findTicketsWithNullAgentGroup() instead.
List<CsTicketModel>	TicketSearchService.searchForTickets(EmployeeModel agent, CsAgentGroupModel group, CsTicketState state) Search for all the tickets with matching assigned Agent and assigned AgentGroup and Ticket State.
List<CsTicketModel>	TicketSearchService.searchForTickets(String searchString) Search for all tickets where the searchString appears in the headline or comment bodies of the ticket.
List<CsTicketModel>	TicketSearchService.searchForTickets(String searchString, Set<CsTicketState> states) Search for all tickets where the searchString appears in the headline or comment bodies of the ticket.

Methods in de.hybris.platform.ticket.service with parameters of type CsTicketModel

Modifier and Type	Method and Description
CsCustomerEventModel	TicketBusinessService.addCustomerEmailToTicket(CsTicketModel ticket, CsEventReason reason, String subject, String emailBody, Collection<MediaModel> attachments) Add a customer email to the specified ticket.
CsCustomerEventModel	TicketBusinessService.addNoteToTicket(CsTicketModel ticket, CsInterventionType intervention, CsEventReason reason, String note, Collection<MediaModel> attachments) Add a note to the specified ticket.
CsTicketModel	TicketBusinessService.assignTicketToAgent(CsTicketModel ticket, EmployeeModel agent) Sets the assignedAgent of the Ticket, i.e.
CsTicketModel	TicketBusinessService.assignTicketToGroup(CsTicketModel ticket, CsAgentGroupModel group) Sets the assignedGroup of the Ticket, i.e.
CsTicketModel	TicketBusinessService.createTicket(CsTicketModel ticket, CsCustomerEventModel creationEvent) Deprecated. since 6.0 use TicketBusinessService.createTicket(CsTicketParameter) instead
List<CsTicketEventModel>	TicketDao.findTicketEventsByTicket(CsTicketModel ticket) Deprecated. use TicketDao.findTicketEventsByTicket(CsTicketModel) instead.
List<CsTicketEventModel>	TicketService.getEventsForTicket(CsTicketModel ticket) Gets all ticket events for CsTicketModel object.
CsTicketEventModel	TicketBusinessService.getLastEvent(CsTicketModel ticket) Returns the last event on the ticket.
List<CsTicketEventModel>	TicketService.getTicketEventsForCustomerByTicket(CsTicketModel ticket) Gets all ticket events for CsTicketModel object excluding private messages.
List<CsTicketState>	TicketBusinessService.getTicketNextStates(CsTicketModel ticket) Returns a list of states that the passed ticket can move to according to configured rules.
boolean	TicketBusinessService.isTicketClosed(CsTicketModel ticket) Find out whether a ticket is closed.
boolean	TicketBusinessService.isTicketResolvable(CsTicketModel ticket) Find out whether a ticket is resolvable.
CsTicketResolutionEventModel	TicketBusinessService.resolveTicket(CsTicketModel ticket, CsInterventionType intervention, CsResolutionType resolutionType, String note) Resolve a ticket and add the associated resolution event.
CsTicketResolutionEventModel	TicketBusinessService.resolveTicket(CsTicketModel ticket, CsInterventionType intervention, CsResolutionType resolutionType, String note, Collection<MediaModel> attachments) Resolve a ticket and add the associated resolution event.
CsTicketModel	TicketBusinessService.setTicketState(CsTicketModel ticket, CsTicketState newState) Set the state of a ticket.
CsTicketModel	TicketBusinessService.setTicketState(CsTicketModel ticket, CsTicketState newState, String note) Set the state of a ticket.
CsCustomerEventModel	TicketBusinessService.unResolveTicket(CsTicketModel ticket, CsInterventionType intervention, CsEventReason reason, String note) Reverse the resolution of a ticket and add a note to it.
CsCustomerEventModel	TicketBusinessService.unResolveTicket(CsTicketModel ticket, CsInterventionType intervention, CsEventReason reason, String note, Collection<MediaModel> attachments) Reverse the resolution of a ticket and add a note to it.
CsTicketModel	TicketBusinessService.updateTicket(CsTicketModel ticket) Update the details of a ticket.
CsTicketModel	TicketBusinessService.updateTicket(CsTicketModel ticket, String note) Update the details of a ticket.

Uses of CsTicketModel in de.hybris.platform.ticket.service.impl

Methods in de.hybris.platform.ticket.service.impl that return CsTicketModel

Modifier and Type	Method and Description
CsTicketModel	DefaultTicketBusinessService.assignTicketToAgent(CsTicketModel ticket, EmployeeModel agent)
CsTicketModel	DefaultTicketBusinessService.assignTicketToGroup(CsTicketModel ticket, CsAgentGroupModel group)
CsTicketModel	DefaultTicketBusinessService.createTicket(CsTicketModel ticket, CsCustomerEventModel creationEvent) Deprecated.
CsTicketModel	DefaultTicketBusinessService.createTicket(CsTicketParameter ticketParameter)
CsTicketModel	DefaultTicketBusinessService.createTicket(UserModel customer, CartModel cart, CsTicketCategory category, CsTicketPriority priority, EmployeeModel assignedAgent, CsAgentGroupModel assignedGroup, String headline, CsInterventionType interventionType, CsEventReason reason, String creationNotes) Deprecated.
CsTicketModel	DefaultTicketBusinessService.createTicket(UserModel customer, CsTicketCategory category, CsTicketPriority priority, EmployeeModel assignedAgent, CsAgentGroupModel assignedGroup, String headline, CsInterventionType interventionType, CsEventReason reason, String creationNotes) Deprecated.
CsTicketModel	DefaultTicketBusinessService.createTicket(UserModel customer, OrderModel order, CsTicketCategory category, CsTicketPriority priority, EmployeeModel assignedAgent, CsAgentGroupModel assignedGroup, String headline, CsInterventionType interventionType, CsEventReason reason, String creationNotes) Deprecated.
protected CsTicketModel	DefaultTicketBusinessService.createTicketInternal(CsTicketModel ticket, CsCustomerEventModel creationEvent)
CsTicketModel	DefaultTicketService.getTicketById(String ticketId) Deprecated.
CsTicketModel	DefaultTicketService.getTicketForTicketEvent(CsTicketEventModel ticketEvent) Gets the ticket for given CsTicketEventModel object.
CsTicketModel	DefaultTicketService.getTicketForTicketId(String ticketId) Lookup a specific ticket by ticket ID
protected CsTicketModel	DefaultTicketBusinessService.populateTicketDetails(UserModel customer, AbstractOrderModel abstractOrder, CsTicketCategory category, CsTicketPriority priority, EmployeeModel assignedAgent, CsAgentGroupModel assignedGroup, String headline)
CsTicketModel	DefaultTicketBusinessService.setTicketState(CsTicketModel ticket, CsTicketState newState)
CsTicketModel	DefaultTicketBusinessService.setTicketState(CsTicketModel ticket, CsTicketState newState, String note)
CsTicketModel	DefaultTicketBusinessService.updateTicket(CsTicketModel ticket)
CsTicketModel	DefaultTicketBusinessService.updateTicket(CsTicketModel ticket, String note)

Methods in de.hybris.platform.ticket.service.impl that return types with arguments of type CsTicketModel

Modifier and Type	Method and Description
List<CsTicketModel>	DefaultTicketDao.findByAgentGroupState(EmployeeModel agent, CsAgentGroupModel group, CsTicketState state) Deprecated.
List<CsTicketModel>	DefaultTicketDao.findByStringInTicketOrEvent(String searchString) Deprecated.
List<CsTicketModel>	DefaultTicketDao.findByStringInTicketOrEventAndStates(String searchString, Set<CsTicketState> states) Deprecated.
protected Converter<CsTicketParameter,CsTicketModel>	DefaultTicketBusinessService.getTicketParameterConverter()
List<CsTicketModel>	DefaultTicketDao.getTicketsByAgent(EmployeeModel agent) Deprecated.
List<CsTicketModel>	DefaultTicketService.getTicketsByAgent(EmployeeModel agent) Deprecated.
List<CsTicketModel>	DefaultTicketDao.getTicketsByAgentGroup(CsAgentGroupModel agentGroup) Deprecated.
List<CsTicketModel>	DefaultTicketService.getTicketsByAgentGroup(CsAgentGroupModel agentGroup) Deprecated.
List<CsTicketModel>	DefaultTicketDao.getTicketsByCategory(CsTicketCategory... category) Deprecated.
List<CsTicketModel>	DefaultTicketService.getTicketsByCategory(CsTicketCategory... category) Deprecated.
List<CsTicketModel>	DefaultTicketDao.getTicketsByCustomer(UserModel customer) Deprecated.
List<CsTicketModel>	DefaultTicketService.getTicketsByCustomer(UserModel customer) Deprecated.
List<CsTicketModel>	DefaultTicketDao.getTicketsById(String ticketId) Deprecated.
List<CsTicketModel>	DefaultTicketDao.getTicketsByOrder(OrderModel order) Deprecated.
List<CsTicketModel>	DefaultTicketService.getTicketsByOrder(OrderModel order) Deprecated.
List<CsTicketModel>	DefaultTicketDao.getTicketsByPriority(CsTicketPriority... priority) Deprecated.
List<CsTicketModel>	DefaultTicketService.getTicketsByPriority(CsTicketPriority... priority) Deprecated.
List<CsTicketModel>	DefaultTicketDao.getTicketsByResolutionType(CsResolutionType... resolutionType) Deprecated.
List<CsTicketModel>	DefaultTicketService.getTicketsByResolutionType(CsResolutionType... resolutionType) Deprecated.
List<CsTicketModel>	DefaultTicketDao.getTicketsByState(CsTicketState... state) Deprecated.
List<CsTicketModel>	DefaultTicketService.getTicketsByState(CsTicketState... state) Deprecated.
List<CsTicketModel>	DefaultTicketService.getTicketsForAgent(EmployeeModel agent) Find all the tickets that are assigned to the Agent.
List<CsTicketModel>	DefaultTicketService.getTicketsForAgentGroup(CsAgentGroupModel agentGroup) Find all the tickets assigned to the AgentGroup.
List<CsTicketModel>	DefaultTicketService.getTicketsForCategory(CsTicketCategory... category) Find all the tickets that have the provided categories.
List<CsTicketModel>	DefaultTicketService.getTicketsForCustomer(UserModel customer) Find all tickets that are associated with the customer.
List<CsTicketModel>	DefaultTicketService.getTicketsForCustomerOrderByModifiedTime(UserModel user) Find all tickets that are associated with the customer in order by Modified date and time.
SearchPageData<CsTicketModel>	DefaultTicketService.getTicketsForCustomerOrderByModifiedTime(UserModel user, BaseSiteModel baseSite, PageableData pageableData)
List<CsTicketModel>	DefaultTicketService.getTicketsForOrder(OrderModel order) Find all the tickets that are associated with the order.
List<CsTicketModel>	DefaultTicketService.getTicketsForPriority(CsTicketPriority... priority) Find all the tickets that have the provided priorities.
List<CsTicketModel>	DefaultTicketService.getTicketsForResolutionType(CsResolutionType... resolutionType) Find all the tickets that have the provided Resolution Type(s).
List<CsTicketModel>	DefaultTicketService.getTicketsForState(CsTicketState... state) Find all the tickets that are in the provided states.
List<CsTicketModel>	DefaultTicketDao.getTicketsWithNullAgent() Deprecated.
List<CsTicketModel>	DefaultTicketDao.getTicketsWithNullAgentGroup() Deprecated.
List<CsTicketModel>	DefaultTicketSearchService.searchForTickets(EmployeeModel agent, CsAgentGroupModel group, CsTicketState state)
List<CsTicketModel>	DefaultTicketSearchService.searchForTickets(String searchString)
List<CsTicketModel>	DefaultTicketSearchService.searchForTickets(String searchString, Set<CsTicketState> states)

Methods in de.hybris.platform.ticket.service.impl with parameters of type CsTicketModel

Modifier and Type	Method and Description
CsCustomerEventModel	DefaultTicketBusinessService.addCustomerEmailToTicket(CsTicketModel ticket, CsEventReason reason, String subject, String emailBody, Collection<MediaModel> attachments)
CsCustomerEventModel	DefaultTicketBusinessService.addNoteToTicket(CsTicketModel ticket, CsInterventionType intervention, CsEventReason reason, String note, Collection<MediaModel> attachments)
CsTicketModel	DefaultTicketBusinessService.assignTicketToAgent(CsTicketModel ticket, EmployeeModel agent)
CsTicketModel	DefaultTicketBusinessService.assignTicketToGroup(CsTicketModel ticket, CsAgentGroupModel group)
CsTicketModel	DefaultTicketBusinessService.createTicket(CsTicketModel ticket, CsCustomerEventModel creationEvent) Deprecated.
protected CsTicketModel	DefaultTicketBusinessService.createTicketInternal(CsTicketModel ticket, CsCustomerEventModel creationEvent)
List<CsTicketEventModel>	DefaultTicketDao.findTicketEventsByTicket(CsTicketModel ticket) Deprecated. Find all ticket events for CsTicketModel object.
List<CsTicketEventModel>	DefaultTicketService.getEventsForTicket(CsTicketModel ticket) Gets all ticket events for CsTicketModel object.
CsTicketEventModel	DefaultTicketBusinessService.getLastEvent(CsTicketModel ticket)
List<CsTicketEventModel>	DefaultTicketService.getTicketEventsForCustomerByTicket(CsTicketModel ticket) Gets all ticket events for CsTicketModel object excluding private messages.
List<CsTicketState>	DefaultTicketBusinessService.getTicketNextStates(CsTicketModel ticket)
boolean	DefaultTicketBusinessService.isTicketClosed(CsTicketModel ticket)
boolean	DefaultTicketBusinessService.isTicketResolvable(CsTicketModel ticket)
CsTicketResolutionEventModel	DefaultTicketBusinessService.resolveTicket(CsTicketModel ticket, CsInterventionType intervention, CsResolutionType resolutionType, String note)
CsTicketResolutionEventModel	DefaultTicketBusinessService.resolveTicket(CsTicketModel ticket, CsInterventionType intervention, CsResolutionType resolutionType, String note, Collection<MediaModel> attachments)
CsTicketModel	DefaultTicketBusinessService.setTicketState(CsTicketModel ticket, CsTicketState newState)
CsTicketModel	DefaultTicketBusinessService.setTicketState(CsTicketModel ticket, CsTicketState newState, String note)
CsCustomerEventModel	DefaultTicketBusinessService.unResolveTicket(CsTicketModel ticket, CsInterventionType intervention, CsEventReason reason, String note)
CsCustomerEventModel	DefaultTicketBusinessService.unResolveTicket(CsTicketModel ticket, CsInterventionType intervention, CsEventReason reason, String note, Collection<MediaModel> attachments)
CsTicketModel	DefaultTicketBusinessService.updateTicket(CsTicketModel ticket)
CsTicketModel	DefaultTicketBusinessService.updateTicket(CsTicketModel ticket, String note)

Method parameters in de.hybris.platform.ticket.service.impl with type arguments of type CsTicketModel

Modifier and Type	Method and Description
void	DefaultTicketBusinessService.setTicketParameterConverter(Converter<CsTicketParameter,CsTicketModel> ticketParameterConverter)

Uses of CsTicketModel in de.hybris.platform.ticket.strategies

Methods in de.hybris.platform.ticket.strategies that return CsTicketModel

Modifier and Type	Method and Description
CsTicketModel	TicketUpdateStrategy.updateTicket(CsTicketModel ticket) Store all updated attributes on a ticket.
CsTicketModel	TicketUpdateStrategy.updateTicket(CsTicketModel ticket, String note) Store all updated attributes on a ticket.

Methods in de.hybris.platform.ticket.strategies with parameters of type CsTicketModel

Modifier and Type	Method and Description
CsTicketEventModel	TicketUpdateStrategy.assignTicketToAgent(CsTicketModel ticket, EmployeeModel agent) Assign the ticket to a new agent, or null to make the ticket unassigned.
CsTicketEventModel	TicketUpdateStrategy.assignTicketToGroup(CsTicketModel ticket, CsAgentGroupModel group) Assign the ticket to a new group, or null to make the ticket unassigned.
CsTicketEventModel	TicketEventStrategy.createAssignAgentToTicket(CsTicketModel ticket) Create a creation event for the specified ticket TO THE CS Agent.
CsCustomerEventModel	TicketEventStrategy.createCreationEventForTicket(CsTicketModel ticket, CsEventReason reason, CsInterventionType interventionType, String text) Create a creation event for the specified ticket.
CsCustomerEventModel	TicketEventStrategy.createCustomerEmailForTicket(CsTicketModel ticket, CsEventReason reason, String subject, String emailBody, Collection<MediaModel> attachments) Create a note against the ticket which is sent as an email to the customer the ticket relates to
CsCustomerEventModel	TicketEventStrategy.createNoteForTicket(CsTicketModel ticket, CsInterventionType intervention, CsEventReason reason, String note, Collection<MediaModel> attachments) Create and internal note against the ticket with the specified information
CsCustomerEventModel	TicketEventStrategy.ensureTicketEventSetupForCreationEvent(CsTicketModel ticket, CsCustomerEventModel creationEvent) Ensure that the specified creation event is correctly setup and bound to the ticket.
Set<CsTicketChangeEventEntryModel>	TicketAttributeChangeEventStrategy.getEntriesForChangedAttributes(CsTicketModel ticket) Retrieve a list list of change entries for the specified ticket.
boolean	TicketResolutionStrategy.isTicketClosed(CsTicketModel ticket) Find out if a ticket is considered 'closed'.
boolean	TicketResolutionStrategy.isTicketResolvable(CsTicketModel ticket) Find out whether a ticket is resolvable.
CsTicketResolutionEventModel	TicketResolutionStrategy.resolveTicket(CsTicketModel ticket, CsInterventionType intervention, CsResolutionType resolutionType, String note) Create a resolution event against a ticket and associate it with the ticket.
CsTicketResolutionEventModel	TicketResolutionStrategy.resolveTicket(CsTicketModel ticket, CsInterventionType intervention, CsResolutionType resolutionType, String note, Collection<MediaModel> attachments) Create a resolution event against a ticket and associate it with the ticket.
void	TicketEventEmailStrategy.sendEmailsForAssignAgentTicketEvent(CsTicketModel ticket, CsTicketEventModel event, CsEmailRecipients recepientType) Send emails an email to the cs agent or agent group.
void	TicketEventEmailStrategy.sendEmailsForEvent(CsTicketModel ticket, CsTicketEventModel event) Send emails relating to the specified event.
void	TicketUpdateStrategy.setTicketState(CsTicketModel ticket, CsTicketState newState) Set the state of the ticket.
void	TicketUpdateStrategy.setTicketState(CsTicketModel ticket, CsTicketState newState, String note) Set the state of the ticket.
CsCustomerEventModel	TicketResolutionStrategy.unResolveTicket(CsTicketModel ticket, CsInterventionType intervention, CsEventReason reason, String note) Remove the resolution event from the ticket (although keep in in the list of events) and add a note to a ticket to indicate that it is no longer resolved.
CsCustomerEventModel	TicketResolutionStrategy.unResolveTicket(CsTicketModel ticket, CsInterventionType intervention, CsEventReason reason, String note, Collection<MediaModel> attachments) Remove the resolution event from the ticket (although keep in in the list of events) and add a note to a ticket to indicate that it is no longer resolved.
CsTicketModel	TicketUpdateStrategy.updateTicket(CsTicketModel ticket) Store all updated attributes on a ticket.
CsTicketModel	TicketUpdateStrategy.updateTicket(CsTicketModel ticket, String note) Store all updated attributes on a ticket.

Uses of CsTicketModel in de.hybris.platform.ticket.strategies.impl

Methods in de.hybris.platform.ticket.strategies.impl that return CsTicketModel

Modifier and Type	Method and Description
CsTicketModel	DefaultTicketUpdateStrategy.updateTicket(CsTicketModel ticket)
CsTicketModel	DefaultTicketUpdateStrategy.updateTicket(CsTicketModel ticket, String note)

Methods in de.hybris.platform.ticket.strategies.impl with parameters of type CsTicketModel

Modifier and Type	Method and Description
CsTicketEventModel	DefaultTicketUpdateStrategy.assignTicketToAgent(CsTicketModel ticket, EmployeeModel agent)
CsTicketEventModel	DefaultTicketUpdateStrategy.assignTicketToGroup(CsTicketModel ticket, CsAgentGroupModel group)
CsCustomerEventModel	DefaultTicketEventStrategy.createAssignAgentToTicket(CsTicketModel ticket)
protected CsTicketEventModel	DefaultTicketUpdateStrategy.createAssignTicketEvent(CsTicketModel ticket, Set<CsTicketChangeEventEntryModel> changedValues)
protected CsTicketChangeEventEntryModel	DefaultTicketAttributeChangeEventStrategy.createChangeEntryForAttribute(CsTicketModel ticket, String attribute)
protected CsTicketEventModel	DefaultTicketUpdateStrategy.createChangeEvent(CsTicketModel ticket, Set<CsTicketChangeEventEntryModel> changedValues)
protected CsTicketEventModel	DefaultTicketUpdateStrategy.createChangeEvent(CsTicketModel ticket, Set<CsTicketChangeEventEntryModel> changedValues, String note)
protected AbstractTicketContext	DefaultTicketEventEmailStrategy.createContextForEvent(CsTicketEventEmailConfigurationModel config, CsTicketModel ticket, CsTicketEventModel event)
CsCustomerEventModel	DefaultTicketEventStrategy.createCreationEventForTicket(CsTicketModel ticket, CsEventReason reason, CsInterventionType interventionType, String text)
CsCustomerEventModel	DefaultTicketEventStrategy.createCustomerEmailForTicket(CsTicketModel ticket, CsEventReason reason, String subject, String emailBody, Collection<MediaModel> attachments)
CsCustomerEventModel	DefaultTicketEventStrategy.createNoteForTicket(CsTicketModel ticket, CsInterventionType intervention, CsEventReason reason, String note, Collection<MediaModel> attachments)
CsCustomerEventModel	DefaultTicketEventStrategy.ensureTicketEventSetupForCreationEvent(CsTicketModel ticket, CsCustomerEventModel creationEvent)
Set<CsTicketChangeEventEntryModel>	DefaultTicketAttributeChangeEventStrategy.getEntriesForChangedAttributes(CsTicketModel ticket)
boolean	DefaultTicketResolutionStrategy.isTicketClosed(CsTicketModel ticket)
boolean	DefaultTicketResolutionStrategy.isTicketResolvable(CsTicketModel ticket)
protected void	DefaultTicketEventStrategy.onTicketCreation(CsTicketModel ticket, CsCustomerEventModel creationEvent) Placeholder for post ticket creation business rules
protected void	DefaultTicketUpdateStrategy.preChangeTicketAssignment(CsTicketModel ticket, EmployeeModel agent)
protected void	DefaultTicketUpdateStrategy.preChangeTicketGroup(CsTicketModel ticket, CsAgentGroupModel group)
protected void	DefaultTicketUpdateStrategy.preSetTicketState(CsTicketModel ticket, CsTicketState newState)
CsTicketResolutionEventModel	DefaultTicketResolutionStrategy.resolveTicket(CsTicketModel ticket, CsInterventionType intervention, CsResolutionType resolutionType, String note)
CsTicketResolutionEventModel	DefaultTicketResolutionStrategy.resolveTicket(CsTicketModel ticket, CsInterventionType intervention, CsResolutionType resolutionType, String note, Collection<MediaModel> attachments)
void	AsyncTicketEmailStrategy.sendEmailsForAssignAgentTicketEvent(CsTicketModel ticket, CsTicketEventModel event, CsEmailRecipients recipientType)
void	DefaultTicketEventEmailStrategy.sendEmailsForAssignAgentTicketEvent(CsTicketModel ticket, CsTicketEventModel event, CsEmailRecipients recepientType)
void	AsyncTicketEmailStrategy.sendEmailsForEvent(CsTicketModel ticket, CsTicketEventModel event)
void	DefaultTicketEventEmailStrategy.sendEmailsForEvent(CsTicketModel ticket, CsTicketEventModel event)
void	DefaultTicketUpdateStrategy.setTicketState(CsTicketModel ticket, CsTicketState newState)
void	DefaultTicketUpdateStrategy.setTicketState(CsTicketModel ticket, CsTicketState newState, String note)
CsCustomerEventModel	DefaultTicketResolutionStrategy.unResolveTicket(CsTicketModel ticket, CsInterventionType intervention, CsEventReason reason, String note)
CsCustomerEventModel	DefaultTicketResolutionStrategy.unResolveTicket(CsTicketModel ticket, CsInterventionType intervention, CsEventReason reason, String note, Collection<MediaModel> attachments)
CsTicketModel	DefaultTicketUpdateStrategy.updateTicket(CsTicketModel ticket)
CsTicketModel	DefaultTicketUpdateStrategy.updateTicket(CsTicketModel ticket, String note)