de.hybris.platform.ticket.service.impl

Class DefaultTicketDao

java.lang.Object

de.hybris.platform.servicelayer.internal.dao.AbstractItemDao

de.hybris.platform.ticket.service.impl.DefaultTicketDao

All Implemented Interfaces:

Dao, TicketDao

Deprecated.

use TicketDao instead.

@Deprecated
public class DefaultTicketDao
extends AbstractItemDao
implements TicketDao

DAO for ticket system

Field Summary

Fields inherited from class de.hybris.platform.servicelayer.internal.dao.AbstractItemDao

flexibleSearchService, modelService

Constructor Summary

Constructors

Constructor and Description
DefaultTicketDao() Deprecated.

Method Summary

Modifier and Type	Method and Description
List<CsTicketModel>	findByAgentGroupState(EmployeeModel agent, CsAgentGroupModel group, CsTicketState state) Deprecated. Find tickets by the specified agent, group and state.
List<CsTicketModel>	findByStringInTicketOrEvent(String searchString) Deprecated. Find tickets which contain the specified search string in the headline or any of the events
List<CsTicketModel>	findByStringInTicketOrEventAndStates(String searchString, Set<CsTicketState> states) Deprecated. Find tickets which contain the specified search string in the headline or any of the events and that are also in the given list of states.
List<CsTicketEventModel>	findTicketEventsByTicket(CsTicketModel ticket) Deprecated. Find all ticket events for CsTicketModel object.
List<CsTicketModel>	getTicketsByAgent(EmployeeModel agent) Deprecated. Find all the tickets that are assigned to the Agent.
List<CsTicketModel>	getTicketsByAgentGroup(CsAgentGroupModel agentGroup) Deprecated. Find all the tickets assigned to the AgentGroup.
List<CsTicketModel>	getTicketsByCategory(CsTicketCategory... category) Deprecated. Find all the tickets that have the provided categories.
List<CsTicketModel>	getTicketsByCustomer(UserModel customer) Deprecated. Find all tickets that are associated with the customer.
List<CsTicketModel>	getTicketsById(String ticketId) Deprecated. Lookup tickets with the specified ticket id
List<CsTicketModel>	getTicketsByOrder(OrderModel order) Deprecated. Find all the tickets that are associated with the order.
List<CsTicketModel>	getTicketsByPriority(CsTicketPriority... priority) Deprecated. Find all the tickets that have the provided priorities.
List<CsTicketModel>	getTicketsByResolutionType(CsResolutionType... resolutionType) Deprecated. Find all the tickets that have the provided Resolution Type(s).
List<CsTicketModel>	getTicketsByState(CsTicketState... state) Deprecated. Find all the tickets that are in the provided states.
List<CsTicketModel>	getTicketsWithNullAgent() Deprecated. Find all the tickets that are not assigned to an agent.
List<CsTicketModel>	getTicketsWithNullAgentGroup() Deprecated. Find all the tickets that are not assigne to an agent group.

Methods inherited from class de.hybris.platform.servicelayer.internal.dao.AbstractItemDao

getAllSources, getFlexibleSearchService, getModelService, getSource, load, loadAll, search, search, searchUnique, setFlexibleSearchService, setModelService

Methods inherited from class java.lang.Object

clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Constructor Detail

DefaultTicketDao

public DefaultTicketDao()

Deprecated.

Method Detail

findByAgentGroupState

public List<CsTicketModel> findByAgentGroupState(EmployeeModel agent,
                                                 CsAgentGroupModel group,
                                                 CsTicketState state)

Deprecated.

Description copied from interface: TicketDao

Find tickets by the specified agent, group and state. If any of these parameters are null, they should be considered "don't care" - i.e. don't include in the query

Specified by:

findByAgentGroupState in interface TicketDao

Parameters:

agent - The agent to search for or null if none

group - The group to search for or null if none

state - The state to search for or null if any

Returns:

The list of tickets matching the specified critera

findByStringInTicketOrEvent

public List<CsTicketModel> findByStringInTicketOrEvent(String searchString)

Deprecated.

Description copied from interface: TicketDao

Find tickets which contain the specified search string in the headline or any of the events

Specified by:

findByStringInTicketOrEvent in interface TicketDao

Parameters:

searchString - The string to find in the ticket

Returns:

The list of tickets matching the criteria

findByStringInTicketOrEventAndStates

public List<CsTicketModel> findByStringInTicketOrEventAndStates(String searchString,
                                                                Set<CsTicketState> states)

Deprecated.

Description copied from interface: TicketDao

Find tickets which contain the specified search string in the headline or any of the events and that are also in the given list of states. If the list of states is empty or null then the state should not be considered in the query.

Specified by:

findByStringInTicketOrEventAndStates in interface TicketDao

Parameters:

searchString - The string to find in the ticket

states - The states that any returned tickets should be in

Returns:

The list of tickets matching the criteria

findTicketEventsByTicket

public List<CsTicketEventModel> findTicketEventsByTicket(CsTicketModel ticket)

Deprecated.

Find all ticket events for CsTicketModel object.

Specified by:

findTicketEventsByTicket in interface TicketDao

Parameters:

ticket - the CsTicketModel for which to return ticket events.

Returns:

A list of ticket events matching search criteria.

getTicketsByAgent

public List<CsTicketModel> getTicketsByAgent(EmployeeModel agent)

Deprecated.

Description copied from interface: TicketDao

Find all the tickets that are assigned to the Agent.

Specified by:

getTicketsByAgent in interface TicketDao

Parameters:

agent - The agent to find assigned tickets for

Returns:

A list of tickets matching search criteria

getTicketsByAgentGroup

public List<CsTicketModel> getTicketsByAgentGroup(CsAgentGroupModel agentGroup)

Deprecated.

Description copied from interface: TicketDao

Find all the tickets assigned to the AgentGroup.

Specified by:

getTicketsByAgentGroup in interface TicketDao

Parameters:

agentGroup - The AgentGroup to find assigned tickets for

Returns:

A list of tickets matching search criteria

getTicketsByCategory

public List<CsTicketModel> getTicketsByCategory(CsTicketCategory... category)

Deprecated.

Description copied from interface: TicketDao

Find all the tickets that have the provided categories.

Specified by:

getTicketsByCategory in interface TicketDao

Parameters:

category - The category/categories for which to return tickets. The number of arguments is variable and may be zero, although zero arguments will return an empty list.

Returns:

A list of tickets matching search criteria

getTicketsByCustomer

public List<CsTicketModel> getTicketsByCustomer(UserModel customer)

Deprecated.

Description copied from interface: TicketDao

Find all tickets that are associated with the customer.

Specified by:

getTicketsByCustomer in interface TicketDao

Parameters:

customer - The customer to find tickets for

Returns:

A list of tickets matching search criteria

getTicketsById

public List<CsTicketModel> getTicketsById(String ticketId)

Deprecated.

Description copied from interface: TicketDao

Lookup tickets with the specified ticket id

Specified by:

getTicketsById in interface TicketDao

Parameters:

ticketId - The id of the ticket to lookup

Returns:

The tickets with that Id

getTicketsByOrder

public List<CsTicketModel> getTicketsByOrder(OrderModel order)

Deprecated.

Description copied from interface: TicketDao

Find all the tickets that are associated with the order.

Specified by:

getTicketsByOrder in interface TicketDao

Parameters:

order - The order to find tickets for

Returns:

A list of tickets matching search criteria

getTicketsByPriority

public List<CsTicketModel> getTicketsByPriority(CsTicketPriority... priority)

Deprecated.

Description copied from interface: TicketDao

Find all the tickets that have the provided priorities.

Specified by:

getTicketsByPriority in interface TicketDao

Parameters:

priority - The priority/priorities for which to return tickets. The number of arguments is variable and may be zero, although zero arguments will return an empty list.

Returns:

A list of tickets matching search criteria

getTicketsByResolutionType

public List<CsTicketModel> getTicketsByResolutionType(CsResolutionType... resolutionType)

Deprecated.

Description copied from interface: TicketDao

Find all the tickets that have the provided Resolution Type(s).

Specified by:

getTicketsByResolutionType in interface TicketDao

Parameters:

resolutionType - The Resolution Type(s) for which to return tickets. The number of arguments is variable and may be zero, although zero arguments will return an empty list.

Returns:

A list of tickets matching search criteria

getTicketsByState

public List<CsTicketModel> getTicketsByState(CsTicketState... state)

Deprecated.

Description copied from interface: TicketDao

Find all the tickets that are in the provided states.

Specified by:

getTicketsByState in interface TicketDao

Parameters:

state - The state(s) for which to return tickets. The number of arguments is variable and may be zero, although zero arguments will return an empty list.

Returns:

A list of tickets matching search criteria

getTicketsWithNullAgent

public List<CsTicketModel> getTicketsWithNullAgent()

Deprecated.

Description copied from interface: TicketDao

Find all the tickets that are not assigned to an agent.

Specified by:

getTicketsWithNullAgent in interface TicketDao

Returns:

A list of tickets not assigned to an agent

getTicketsWithNullAgentGroup

public List<CsTicketModel> getTicketsWithNullAgentGroup()

Deprecated.

Description copied from interface: TicketDao

Find all the tickets that are not assigne to an agent group.

Specified by:

getTicketsWithNullAgentGroup in interface TicketDao

Returns:

A list of tickets not assigned to an agent group