de.hybris.platform.ticket.service

Interface TicketDao

All Known Implementing Classes:

DefaultTicketDao

Deprecated.

use TicketDao instead.

@Deprecated
public interface TicketDao

Interface for looking up and finding tickets based on information in those tickets.

Method Summary

Modifier and Type	Method and Description
List<CsTicketModel>	findByAgentGroupState(EmployeeModel agent, CsAgentGroupModel group, CsTicketState state) Deprecated. use TicketDao.findTicketsByAgentGroupState(EmployeeModel, CsAgentGroupModel, CsTicketState) instead.
List<CsTicketModel>	findByStringInTicketOrEvent(String searchString) Deprecated. use TicketDao.findTicketsByStringInTicketOrEvent(String) instead.
List<CsTicketModel>	findByStringInTicketOrEventAndStates(String searchString, Set<CsTicketState> states) Deprecated. use TicketDao.findTicketsByStringInTicketOrEventAndStates(String, Set) instead.
List<CsTicketEventModel>	findTicketEventsByTicket(CsTicketModel ticket) Deprecated. use TicketDao.findTicketEventsByTicket(CsTicketModel) instead.
List<CsTicketModel>	getTicketsByAgent(EmployeeModel agent) Deprecated. use TicketDao.findTicketsByAgent(EmployeeModel) instead.
List<CsTicketModel>	getTicketsByAgentGroup(CsAgentGroupModel agentGroup) Deprecated. use TicketDao.findTicketsByAgentGroup(CsAgentGroupModel) instead.
List<CsTicketModel>	getTicketsByCategory(CsTicketCategory... category) Deprecated. use TicketDao.findTicketsByCategory(CsTicketCategory...) instead.
List<CsTicketModel>	getTicketsByCustomer(UserModel customer) Deprecated. use TicketDao.findTicketsByCustomer(UserModel) instead.
List<CsTicketModel>	getTicketsById(String ticketId) Deprecated. use TicketDao.findTicketsById(String) instead.
List<CsTicketModel>	getTicketsByOrder(OrderModel order) Deprecated. use TicketDao.findTicketsByOrder(OrderModel) instead.
List<CsTicketModel>	getTicketsByPriority(CsTicketPriority... priority) Deprecated. use TicketDao.findTicketsByPriority(CsTicketPriority...) instead.
List<CsTicketModel>	getTicketsByResolutionType(CsResolutionType... resolutionType) Deprecated. use TicketDao.findTicketsByResolutionType(CsResolutionType...) instead.
List<CsTicketModel>	getTicketsByState(CsTicketState... state) Deprecated. use TicketDao.findTicketsByState(CsTicketState...) instead.
List<CsTicketModel>	getTicketsWithNullAgent() Deprecated. use TicketDao.findTicketsWithNullAgent() instead.
List<CsTicketModel>	getTicketsWithNullAgentGroup() Deprecated. use TicketDao.findTicketsWithNullAgentGroup() instead.

Method Detail

findByAgentGroupState

@Deprecated
List<CsTicketModel> findByAgentGroupState(EmployeeModel agent,
                                                      CsAgentGroupModel group,
                                                      CsTicketState state)

Deprecated. use TicketDao.findTicketsByAgentGroupState(EmployeeModel, CsAgentGroupModel, CsTicketState) instead.

Find tickets by the specified agent, group and state. If any of these parameters are null, they should be considered "don't care" - i.e. don't include in the query

Parameters:

agent - The agent to search for or null if none

group - The group to search for or null if none

state - The state to search for or null if any

Returns:

The list of tickets matching the specified critera

findByStringInTicketOrEvent

@Deprecated
List<CsTicketModel> findByStringInTicketOrEvent(String searchString)

Deprecated. use TicketDao.findTicketsByStringInTicketOrEvent(String) instead.

Find tickets which contain the specified search string in the headline or any of the events

Parameters:

searchString - The string to find in the ticket

Returns:

The list of tickets matching the criteria

findByStringInTicketOrEventAndStates

@Deprecated
List<CsTicketModel> findByStringInTicketOrEventAndStates(String searchString,
                                                                     Set<CsTicketState> states)

Deprecated. use TicketDao.findTicketsByStringInTicketOrEventAndStates(String, Set) instead.

Find tickets which contain the specified search string in the headline or any of the events and that are also in the given list of states. If the list of states is empty or null then the state should not be considered in the query.

Parameters:

searchString - The string to find in the ticket

states - The states that any returned tickets should be in

Returns:

The list of tickets matching the criteria

findTicketEventsByTicket

@Deprecated
List<CsTicketEventModel> findTicketEventsByTicket(CsTicketModel ticket)

Deprecated. use TicketDao.findTicketEventsByTicket(CsTicketModel) instead.

Find all ticket events for CsTicketModel object.

Parameters:

ticket - the CsTicketModel for which to return ticket events.

Returns:

A list of ticket events matching search criteria.

getTicketsByAgent

@Deprecated
List<CsTicketModel> getTicketsByAgent(EmployeeModel agent)

Deprecated. use TicketDao.findTicketsByAgent(EmployeeModel) instead.

Find all the tickets that are assigned to the Agent.

Parameters:

agent - The agent to find assigned tickets for

Returns:

A list of tickets matching search criteria

getTicketsByAgentGroup

@Deprecated
List<CsTicketModel> getTicketsByAgentGroup(CsAgentGroupModel agentGroup)

Deprecated. use TicketDao.findTicketsByAgentGroup(CsAgentGroupModel) instead.

Find all the tickets assigned to the AgentGroup.

Parameters:

agentGroup - The AgentGroup to find assigned tickets for

Returns:

A list of tickets matching search criteria

getTicketsByCategory

@Deprecated
List<CsTicketModel> getTicketsByCategory(CsTicketCategory... category)

Deprecated. use TicketDao.findTicketsByCategory(CsTicketCategory...) instead.

Find all the tickets that have the provided categories.

Parameters:

category - The category/categories for which to return tickets. The number of arguments is variable and may be zero, although zero arguments will return an empty list.

Returns:

A list of tickets matching search criteria

getTicketsByCustomer

@Deprecated
List<CsTicketModel> getTicketsByCustomer(UserModel customer)

Deprecated. use TicketDao.findTicketsByCustomer(UserModel) instead.

Find all tickets that are associated with the customer.

Parameters:

customer - The customer to find tickets for

Returns:

A list of tickets matching search criteria

getTicketsById

@Deprecated
List<CsTicketModel> getTicketsById(String ticketId)

Deprecated. use TicketDao.findTicketsById(String) instead.

Lookup tickets with the specified ticket id

Parameters:

ticketId - The id of the ticket to lookup

Returns:

The tickets with that Id

getTicketsByOrder

@Deprecated
List<CsTicketModel> getTicketsByOrder(OrderModel order)

Deprecated. use TicketDao.findTicketsByOrder(OrderModel) instead.

Find all the tickets that are associated with the order.

Parameters:

order - The order to find tickets for

Returns:

A list of tickets matching search criteria

getTicketsByPriority

@Deprecated
List<CsTicketModel> getTicketsByPriority(CsTicketPriority... priority)

Deprecated. use TicketDao.findTicketsByPriority(CsTicketPriority...) instead.

Find all the tickets that have the provided priorities.

Parameters:

priority - The priority/priorities for which to return tickets. The number of arguments is variable and may be zero, although zero arguments will return an empty list.

Returns:

A list of tickets matching search criteria

getTicketsByResolutionType

@Deprecated
List<CsTicketModel> getTicketsByResolutionType(CsResolutionType... resolutionType)

Deprecated. use TicketDao.findTicketsByResolutionType(CsResolutionType...) instead.

Find all the tickets that have the provided Resolution Type(s).

Parameters:

resolutionType - The Resolution Type(s) for which to return tickets. The number of arguments is variable and may be zero, although zero arguments will return an empty list.

Returns:

A list of tickets matching search criteria

getTicketsByState

@Deprecated
List<CsTicketModel> getTicketsByState(CsTicketState... state)

Deprecated. use TicketDao.findTicketsByState(CsTicketState...) instead.

Find all the tickets that are in the provided states.

Parameters:

state - The state(s) for which to return tickets. The number of arguments is variable and may be zero, although zero arguments will return an empty list.

Returns:

A list of tickets matching search criteria

getTicketsWithNullAgent

@Deprecated
List<CsTicketModel> getTicketsWithNullAgent()

Deprecated. use TicketDao.findTicketsWithNullAgent() instead.

Find all the tickets that are not assigned to an agent.

Returns:

A list of tickets not assigned to an agent

getTicketsWithNullAgentGroup

@Deprecated
List<CsTicketModel> getTicketsWithNullAgentGroup()

Deprecated. use TicketDao.findTicketsWithNullAgentGroup() instead.

Find all the tickets that are not assigne to an agent group.

Returns:

A list of tickets not assigned to an agent group