de.hybris.platform.ticket.strategies

Interface TicketEventStrategy

All Known Implementing Classes:

DefaultTicketEventStrategy

public interface TicketEventStrategy

Interface to support the creation of events for a ticket. Allows a plugable strategy for checking specific critera on the ticket etc. before an event can be created.

Method Summary

Modifier and Type	Method and Description
CsTicketEventModel	createAssignAgentToTicket(CsTicketModel ticket) Create a creation event for the specified ticket TO THE CS Agent.
CsCustomerEventModel	createCreationEventForTicket(CsTicketModel ticket, CsEventReason reason, CsInterventionType interventionType, String text) Create a creation event for the specified ticket.
CsCustomerEventModel	createCustomerEmailForTicket(CsTicketModel ticket, CsEventReason reason, String subject, String emailBody, Collection<MediaModel> attachments) Create a note against the ticket which is sent as an email to the customer the ticket relates to
CsCustomerEventModel	createNoteForTicket(CsTicketModel ticket, CsInterventionType intervention, CsEventReason reason, String note, Collection<MediaModel> attachments) Create and internal note against the ticket with the specified information
CsCustomerEventModel	ensureTicketEventSetupForCreationEvent(CsTicketModel ticket, CsCustomerEventModel creationEvent) Ensure that the specified creation event is correctly setup and bound to the ticket.

Method Detail

createNoteForTicket

CsCustomerEventModel createNoteForTicket(CsTicketModel ticket,
                                         CsInterventionType intervention,
                                         CsEventReason reason,
                                         String note,
                                         Collection<MediaModel> attachments)

Create and internal note against the ticket with the specified information

Parameters:

ticket - The ticket to create the note for

intervention - The intervention type of the note

reason - The reason for the note's creation

note - The text of the note

attachments - Any attachments which should be added to the note

Returns:

The newly create note

createCustomerEmailForTicket

CsCustomerEventModel createCustomerEmailForTicket(CsTicketModel ticket,
                                                  CsEventReason reason,
                                                  String subject,
                                                  String emailBody,
                                                  Collection<MediaModel> attachments)

Create a note against the ticket which is sent as an email to the customer the ticket relates to

Parameters:

ticket - The ticket to create the note email for

reason - The reason for the email

subject - The subject of the email

emailBody - The body of the email

attachments - Any attachments should be included with the email

Returns:

The newly create email

createCreationEventForTicket

CsCustomerEventModel createCreationEventForTicket(CsTicketModel ticket,
                                                  CsEventReason reason,
                                                  CsInterventionType interventionType,
                                                  String text)

Create a creation event for the specified ticket.

Parameters:

ticket - The ticket to create the creation event for

reason - The reson for the ticket event

interventionType - The intervention type for the ticket event

text - The text to add to the creation event

Returns:

The newly created creation event

ensureTicketEventSetupForCreationEvent

CsCustomerEventModel ensureTicketEventSetupForCreationEvent(CsTicketModel ticket,
                                                            CsCustomerEventModel creationEvent)

Ensure that the specified creation event is correctly setup and bound to the ticket. This ensures that all of the manadatory underlying fields on the event are populated.

Parameters:

ticket - The ticket the creation event is for

creationEvent - The creation event

Returns:

The updated creation event

createAssignAgentToTicket

CsTicketEventModel createAssignAgentToTicket(CsTicketModel ticket)

Create a creation event for the specified ticket TO THE CS Agent.

Parameters:

ticket - The ticket the creation event is for

Returns:

CsTicketEventModel