de.hybris.platform.ticket.service.impl

Class DefaultTicketService

java.lang.Object

de.hybris.platform.servicelayer.internal.service.AbstractService

de.hybris.platform.servicelayer.internal.service.AbstractBusinessService

de.hybris.platform.ticket.service.impl.DefaultTicketService

All Implemented Interfaces:

TicketService, Serializable

public class DefaultTicketService
extends AbstractBusinessService
implements TicketService

This service class provides mechanism to find CsTickets by various attributes. Also provides methods to retrieve lists of Agents, AgentGroups, Priorities, States, Intervention Types and Reasons based on the available instances at runtime.

See Also:

Serialized Form

Nested Class Summary

Nested classes/interfaces inherited from class de.hybris.platform.servicelayer.internal.service.AbstractService

AbstractService.SerializableDTO

Field Summary

Fields inherited from class de.hybris.platform.servicelayer.internal.service.AbstractBusinessService

modelService, sessionService, txManager

Fields inherited from class de.hybris.platform.servicelayer.internal.service.AbstractService

tenant

Constructor Summary

Constructors

Constructor and Description
DefaultTicketService()

Method Summary

Modifier and Type	Method and Description
List<CsAgentGroupModel>	getAgentGroups() Retrieves a list of the AgentGroups.
List<CsAgentGroupModel>	getAgentGroups(BaseStoreModel store) Deprecated.
List<CsAgentGroupModel>	getAgentGroupsForBaseStore(BaseStoreModel store) Retrieves a list of the AgentGroups for the provided BaseStore
List<EmployeeModel>	getAgents() Retrieves a list of the Agents as Employees.
List<EmployeeModel>	getAgents(BaseStoreModel store) Deprecated.
List<EmployeeModel>	getAgentsForBaseStore(BaseStoreModel store) Retrieves a list of the Agents as Employees for the provided BaseStore
AbstractOrderModel	getAssociatedObject(String associatedCode, String userUid, String siteUid) Extract associatedTo object as AbstractOrderModel
protected Map<String,TicketAssociatedObjectResolver>	getAssociatedTicketObjectResolverMap()
List<CsEventReason>	getEventReasons() Retrieves all available Event Reasons in the system.
List<CsTicketEventModel>	getEventsForTicket(CsTicketModel ticket) Gets all ticket events for CsTicketModel object.
List<CsInterventionType>	getInterventionTypes() Retrieves all available Intervention Types in the system.
List<CsResolutionType>	getResolutionTypes() Retrieves all available Resolution Types in the system.
CsTicketModel	getTicketById(String ticketId) Deprecated.
List<CsTicketCategory>	getTicketCategories() Retrieves all available Ticket Categories in the system.
List<CsTicketEventModel>	getTicketEventsForCustomerByTicket(CsTicketModel ticket) Gets all ticket events for CsTicketModel object excluding private messages.
CsTicketModel	getTicketForTicketEvent(CsTicketEventModel ticketEvent) Gets the ticket for given CsTicketEventModel object.
CsTicketModel	getTicketForTicketId(String ticketId) Lookup a specific ticket by ticket ID
List<CsTicketPriority>	getTicketPriorities() Retrieves all available Ticket Priorities in the system.
List<CsTicketModel>	getTicketsByAgent(EmployeeModel agent) Deprecated.
List<CsTicketModel>	getTicketsByAgentGroup(CsAgentGroupModel agentGroup) Deprecated.
List<CsTicketModel>	getTicketsByCategory(CsTicketCategory... category) Deprecated.
List<CsTicketModel>	getTicketsByCustomer(UserModel customer) Deprecated.
List<CsTicketModel>	getTicketsByOrder(OrderModel order) Deprecated.
List<CsTicketModel>	getTicketsByPriority(CsTicketPriority... priority) Deprecated.
List<CsTicketModel>	getTicketsByResolutionType(CsResolutionType... resolutionType) Deprecated.
List<CsTicketModel>	getTicketsByState(CsTicketState... state) Deprecated.
List<CsTicketModel>	getTicketsForAgent(EmployeeModel agent) Find all the tickets that are assigned to the Agent.
List<CsTicketModel>	getTicketsForAgentGroup(CsAgentGroupModel agentGroup) Find all the tickets assigned to the AgentGroup.
List<CsTicketModel>	getTicketsForCategory(CsTicketCategory... category) Find all the tickets that have the provided categories.
List<CsTicketModel>	getTicketsForCustomer(UserModel customer) Find all tickets that are associated with the customer.
List<CsTicketModel>	getTicketsForCustomerOrderByModifiedTime(UserModel user) Find all tickets that are associated with the customer in order by Modified date and time.
SearchPageData<CsTicketModel>	getTicketsForCustomerOrderByModifiedTime(UserModel user, BaseSiteModel baseSite, PageableData pageableData) Find all tickets that are associated with the customer in order by Modified date and time.
List<CsTicketModel>	getTicketsForOrder(OrderModel order) Find all the tickets that are associated with the order.
List<CsTicketModel>	getTicketsForPriority(CsTicketPriority... priority) Find all the tickets that have the provided priorities.
List<CsTicketModel>	getTicketsForResolutionType(CsResolutionType... resolutionType) Find all the tickets that have the provided Resolution Type(s).
List<CsTicketModel>	getTicketsForState(CsTicketState... state) Find all the tickets that are in the provided states.
List<CsTicketState>	getTicketStates() Retrieves all available Ticket States in the system.
CommentTypeModel	getTicketType(String type) Get the comment type given the code of that type
void	setAgentDao(AgentDao agentDao)
void	setAssociatedTicketObjectResolverMap(Map<String,TicketAssociatedObjectResolver> associatedTicketObjectResolverMap)
void	setCommentService(CommentService commentService)
void	setEnumerationService(EnumerationService enumerationService)
void	setTicketDao(TicketDao ticketDao)
void	setTicketSystemComponent(String ticketSystemComponent)
void	setTicketSystemDomain(String ticketSystemDomain)

Methods inherited from class de.hybris.platform.servicelayer.internal.service.AbstractBusinessService

getModelService, getSessionService, getTxManager, setModelService, setSessionService, setTxManager

Methods inherited from class de.hybris.platform.servicelayer.internal.service.AbstractService

afterPropertiesSet, getCurrentTenant, setBeanName, setCurrentTenant, setTenantScope, writeReplace

Methods inherited from class java.lang.Object

clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Constructor Detail

DefaultTicketService

public DefaultTicketService()

Method Detail

getAgentGroups

public List<CsAgentGroupModel> getAgentGroups()

Retrieves a list of the AgentGroups.

Specified by:

getAgentGroups in interface TicketService

Returns:

The list of AgentGroups

getAgentGroups

@Deprecated
public List<CsAgentGroupModel> getAgentGroups(BaseStoreModel store)

Deprecated.

Retrieves a list of the AgentGroups for the provided BaseStore

Specified by:

getAgentGroups in interface TicketService

Parameters:

store - The BaseStore to retrieve AgentGroups for

Returns:

The list of AgentGroups

getAgentGroupsForBaseStore

public List<CsAgentGroupModel> getAgentGroupsForBaseStore(BaseStoreModel store)

Retrieves a list of the AgentGroups for the provided BaseStore

Specified by:

getAgentGroupsForBaseStore in interface TicketService

Parameters:

store - The BaseStore to retrieve AgentGroups for

Returns:

The list of AgentGroups

getAgents

public List<EmployeeModel> getAgents()

Retrieves a list of the Agents as Employees.

Specified by:

getAgents in interface TicketService

Returns:

The list of Agents

getAgents

@Deprecated
public List<EmployeeModel> getAgents(BaseStoreModel store)

Deprecated.

Retrieves a list of the Agents as Employees for the provided BaseStore

Specified by:

getAgents in interface TicketService

Parameters:

store - The BaseStore to retrieve Agents for

Returns:

The list of Agents

getAgentsForBaseStore

public List<EmployeeModel> getAgentsForBaseStore(BaseStoreModel store)

Retrieves a list of the Agents as Employees for the provided BaseStore

Specified by:

getAgentsForBaseStore in interface TicketService

Parameters:

store - The BaseStore to retrieve Agents for

Returns:

The list of Agents

getEventReasons

public List<CsEventReason> getEventReasons()

Retrieves all available Event Reasons in the system.

Specified by:

getEventReasons in interface TicketService

Returns:

The list of Event Reasons

getEventsForTicket

public List<CsTicketEventModel> getEventsForTicket(CsTicketModel ticket)

Gets all ticket events for CsTicketModel object.

Specified by:

getEventsForTicket in interface TicketService

Parameters:

ticket - the CsTicketModel for which to return ticket events.

Returns:

A list of ticket events.

getTicketEventsForCustomerByTicket

public List<CsTicketEventModel> getTicketEventsForCustomerByTicket(CsTicketModel ticket)

Gets all ticket events for CsTicketModel object excluding private messages.

Specified by:

getTicketEventsForCustomerByTicket in interface TicketService

Parameters:

ticket - the CsTicketModel for which to return ticket events.

Returns:

A list of ticket events.

getInterventionTypes

public List<CsInterventionType> getInterventionTypes()

Retrieves all available Intervention Types in the system.

Specified by:

getInterventionTypes in interface TicketService

Returns:

The list of Intervention Types

getResolutionTypes

public List<CsResolutionType> getResolutionTypes()

Retrieves all available Resolution Types in the system.

Specified by:

getResolutionTypes in interface TicketService

Returns:

The list of Resolution Types

getTicketById

@Deprecated
public CsTicketModel getTicketById(String ticketId)

Deprecated.

Lookup a specific ticket by ticket ID

Specified by:

getTicketById in interface TicketService

Parameters:

ticketId - The id of the ticket to lookup

Returns:

The ticket with that Id

getTicketCategories

public List<CsTicketCategory> getTicketCategories()

Retrieves all available Ticket Categories in the system.

Specified by:

getTicketCategories in interface TicketService

Returns:

The list of Ticket Categories

getTicketForTicketEvent

public CsTicketModel getTicketForTicketEvent(CsTicketEventModel ticketEvent)

Gets the ticket for given CsTicketEventModel object.

Specified by:

getTicketForTicketEvent in interface TicketService

Parameters:

ticketEvent - the ticket event

Returns:

the ticket

getTicketForTicketId

public CsTicketModel getTicketForTicketId(String ticketId)

Lookup a specific ticket by ticket ID

Specified by:

getTicketForTicketId in interface TicketService

Parameters:

ticketId - The id of the ticket to lookup

Returns:

The ticket with that Id

getTicketPriorities

public List<CsTicketPriority> getTicketPriorities()

Retrieves all available Ticket Priorities in the system.

Specified by:

getTicketPriorities in interface TicketService

Returns:

The list of Ticket Priorities

getTicketsByAgent

@Deprecated
public List<CsTicketModel> getTicketsByAgent(EmployeeModel agent)

Deprecated.

Find all the tickets that are assigned to the Agent.

Specified by:

getTicketsByAgent in interface TicketService

Parameters:

agent - The agent to find assigned tickets for

Returns:

A list of tickets matching search criteria

getTicketsByAgentGroup

@Deprecated
public List<CsTicketModel> getTicketsByAgentGroup(CsAgentGroupModel agentGroup)

Deprecated.

Find all the tickets assigned to the AgentGroup.

Specified by:

getTicketsByAgentGroup in interface TicketService

Parameters:

agentGroup - The AgentGroup to find assigned tickets for

Returns:

A list of tickets matching search criteria

getTicketsByCategory

@Deprecated
public List<CsTicketModel> getTicketsByCategory(CsTicketCategory... category)

Deprecated.

Find all the tickets that have the provided categories.

Specified by:

getTicketsByCategory in interface TicketService

Parameters:

category - The category/categories for which to return tickets. The number of arguments is variable and may be zero, although zero arguments will return an empty list.

Returns:

A list of tickets matching search criteria

getTicketsByCustomer

@Deprecated
public List<CsTicketModel> getTicketsByCustomer(UserModel customer)

Deprecated.

Find all tickets that are associated with the customer.

Specified by:

getTicketsByCustomer in interface TicketService

Parameters:

customer - The customer to find tickets for

Returns:

A list of tickets matching search criteria

getTicketsByOrder

@Deprecated
public List<CsTicketModel> getTicketsByOrder(OrderModel order)

Deprecated.

Find all the tickets that are associated with the order.

Specified by:

getTicketsByOrder in interface TicketService

Parameters:

order - The order to find tickets for

Returns:

A list of tickets matching search criteria

getTicketsByPriority

@Deprecated
public List<CsTicketModel> getTicketsByPriority(CsTicketPriority... priority)

Deprecated.

Find all the tickets that have the provided priorities.

Specified by:

getTicketsByPriority in interface TicketService

Parameters:

priority - The priority/priorities for which to return tickets. The number of arguments is variable and may be zero, although zero arguments will return an empty list.

Returns:

A list of tickets matching search criteria

getTicketsByResolutionType

@Deprecated
public List<CsTicketModel> getTicketsByResolutionType(CsResolutionType... resolutionType)

Deprecated.

Find all the tickets that have the provided Resolution Type(s).

Specified by:

getTicketsByResolutionType in interface TicketService

Parameters:

resolutionType - The Resolution Type(s) for which to return tickets. The number of arguments is variable and may be zero, although zero arguments will return an empty list.

Returns:

A list of tickets matching search criteria

getTicketsByState

@Deprecated
public List<CsTicketModel> getTicketsByState(CsTicketState... state)

Deprecated.

Find all the tickets that are in the provided states.

Specified by:

getTicketsByState in interface TicketService

Parameters:

state - The state(s) for which to return tickets. The number of arguments is variable and may be zero, although zero arguments will return an empty list.

Returns:

A list of tickets matching search criteria

getTicketsForAgent

public List<CsTicketModel> getTicketsForAgent(EmployeeModel agent)

Find all the tickets that are assigned to the Agent.

Specified by:

getTicketsForAgent in interface TicketService

Parameters:

agent - The agent to find assigned tickets for

Returns:

A list of tickets matching search criteria

getTicketsForAgentGroup

public List<CsTicketModel> getTicketsForAgentGroup(CsAgentGroupModel agentGroup)

Find all the tickets assigned to the AgentGroup.

Specified by:

getTicketsForAgentGroup in interface TicketService

Parameters:

agentGroup - The AgentGroup to find assigned tickets for

Returns:

A list of tickets matching search criteria

getTicketsForCategory

public List<CsTicketModel> getTicketsForCategory(CsTicketCategory... category)

Find all the tickets that have the provided categories.

Specified by:

getTicketsForCategory in interface TicketService

Parameters:

category - The category/categories for which to return tickets. The number of arguments is variable and may be zero, although zero arguments will return an empty list.

Returns:

A list of tickets matching search criteria

getTicketsForCustomer

public List<CsTicketModel> getTicketsForCustomer(UserModel customer)

Find all tickets that are associated with the customer.

Specified by:

getTicketsForCustomer in interface TicketService

Parameters:

customer - The customer to find tickets for

Returns:

A list of tickets matching search criteria

getTicketsForCustomerOrderByModifiedTime

public List<CsTicketModel> getTicketsForCustomerOrderByModifiedTime(UserModel user)

Find all tickets that are associated with the customer in order by Modified date and time.

Specified by:

getTicketsForCustomerOrderByModifiedTime in interface TicketService

Returns:

List

getTicketsForCustomerOrderByModifiedTime

public SearchPageData<CsTicketModel> getTicketsForCustomerOrderByModifiedTime(UserModel user,
                                                                              BaseSiteModel baseSite,
                                                                              PageableData pageableData)

Description copied from interface: TicketService

Find all tickets that are associated with the customer in order by Modified date and time.

Specified by:

getTicketsForCustomerOrderByModifiedTime in interface TicketService

Returns:

List

getTicketsForOrder

public List<CsTicketModel> getTicketsForOrder(OrderModel order)

Find all the tickets that are associated with the order.

Specified by:

getTicketsForOrder in interface TicketService

Parameters:

order - The order to find tickets for

Returns:

A list of tickets matching search criteria

getTicketsForPriority

public List<CsTicketModel> getTicketsForPriority(CsTicketPriority... priority)

Find all the tickets that have the provided priorities.

Specified by:

getTicketsForPriority in interface TicketService

Parameters:

priority - The priority/priorities for which to return tickets. The number of arguments is variable and may be zero, although zero arguments will return an empty list.

Returns:

A list of tickets matching search criteria

getTicketsForResolutionType

public List<CsTicketModel> getTicketsForResolutionType(CsResolutionType... resolutionType)

Find all the tickets that have the provided Resolution Type(s).

Specified by:

getTicketsForResolutionType in interface TicketService

Parameters:

resolutionType - The Resolution Type(s) for which to return tickets. The number of arguments is variable and may be zero, although zero arguments will return an empty list.

Returns:

A list of tickets matching search criteria

getTicketsForState

public List<CsTicketModel> getTicketsForState(CsTicketState... state)

Find all the tickets that are in the provided states.

Specified by:

getTicketsForState in interface TicketService

Parameters:

state - The state(s) for which to return tickets. The number of arguments is variable and may be zero, although zero arguments will return an empty list.

Returns:

A list of tickets matching search criteria

getTicketStates

public List<CsTicketState> getTicketStates()

Description copied from interface: TicketService

Retrieves all available Ticket States in the system.

Specified by:

getTicketStates in interface TicketService

Returns:

The list of Ticket States

getTicketType

public CommentTypeModel getTicketType(String type)

Description copied from interface: TicketService

Get the comment type given the code of that type

Specified by:

getTicketType in interface TicketService

Parameters:

type - The type code of comment type to get

Returns:

The comment type represented by the type code

getAssociatedObject

public AbstractOrderModel getAssociatedObject(String associatedCode,
                                              String userUid,
                                              String siteUid)

Description copied from interface: TicketService

Extract associatedTo object as AbstractOrderModel

Specified by:

getAssociatedObject in interface TicketService

Parameters:

associatedCode - code of associated object

siteUid - optional

siteUid - optional

userUid - optional

Returns:

AbstractOrderModel

getAssociatedTicketObjectResolverMap

protected Map<String,TicketAssociatedObjectResolver> getAssociatedTicketObjectResolverMap()

setAssociatedTicketObjectResolverMap

public void setAssociatedTicketObjectResolverMap(Map<String,TicketAssociatedObjectResolver> associatedTicketObjectResolverMap)

setAgentDao

public void setAgentDao(AgentDao agentDao)

setCommentService

public void setCommentService(CommentService commentService)

setEnumerationService

public void setEnumerationService(EnumerationService enumerationService)

setTicketDao

public void setTicketDao(TicketDao ticketDao)

setTicketSystemComponent

public void setTicketSystemComponent(String ticketSystemComponent)

setTicketSystemDomain

public void setTicketSystemDomain(String ticketSystemDomain)