de.hybris.platform.ticket.service

Interface TicketSearchService

All Known Implementing Classes:

DefaultTicketSearchService

public interface TicketSearchService

Service for finding tickets

Method Summary

Modifier and Type	Method and Description
List<CsTicketModel>	searchForTickets(EmployeeModel agent, CsAgentGroupModel group, CsTicketState state) Search for all the tickets with matching assigned Agent and assigned AgentGroup and Ticket State.
List<CsTicketModel>	searchForTickets(String searchString) Search for all tickets where the searchString appears in the headline or comment bodies of the ticket.
List<CsTicketModel>	searchForTickets(String searchString, Set<CsTicketState> states) Search for all tickets where the searchString appears in the headline or comment bodies of the ticket.

Method Detail

searchForTickets

List<CsTicketModel> searchForTickets(String searchString)

Search for all tickets where the searchString appears in the headline or comment bodies of the ticket.

Parameters:

searchString - The string to search for

Returns:

A list of tickets that contain the searchString text in their headline or comment bodies

searchForTickets

List<CsTicketModel> searchForTickets(String searchString,
                                     Set<CsTicketState> states)

Search for all tickets where the searchString appears in the headline or comment bodies of the ticket. The resulting tickets must also be in one of the specified states.

Parameters:

searchString - The string to search for

states - The states that a ticket must be in to match the criteria

Returns:

A list of tickets that contain the searchString text in their headline or comment bodies

searchForTickets

List<CsTicketModel> searchForTickets(EmployeeModel agent,
                                     CsAgentGroupModel group,
                                     CsTicketState state)

Search for all the tickets with matching assigned Agent and assigned AgentGroup and Ticket State. If any arguments are provided as null then the argument will not be used in the search.

Parameters:

agent - The assigned Agent to match

group - The assigned AgentGroup to match

state - The Ticket State to match

Returns:

A list of Tickets matching the search criteria.