de.hybris.platform.customersupportbackoffice.renderers

Class CorrespondenceRenderer

java.lang.Object

<any>

de.hybris.platform.customersupportbackoffice.renderers.CorrespondenceRenderer

public class CorrespondenceRenderer
extends <any>

Special renderer for Ticket -> General tab -> Correspondence section. looks like chat

Field Summary

Fields

Modifier and Type	Field and Description
protected static String	CUSTOMER_MSG_TEXTBOX_STYLE
protected static String	CUSTOMER_SERVICE_STYLE_BOX
protected static String	CUSTOMER_STYLE_BOX
protected static String	MSG_TEXTBOX_STYLE_CLOSE
protected static String	MSG_TEXTBOX_STYLE_REOPEN
protected static String	PRIVATE_MSG_TEXTBOX_STYLE
protected static String	PUBLIC_MSG_TEXTBOX_STYLE
protected static String	SEND_BUTTON_STYLE
protected static String	SEND_TEXTBOX_STYLE
protected static String	STATUS_MSG_TEXTBOX_STYLE

Constructor Summary

Constructors

Constructor and Description
CorrespondenceRenderer()

Method Summary

Modifier and Type	Method and Description
protected EventListener	addReplyToComboEventListener(Radiogroup replyToTypeRadioGroup, Combobox contactTypeCombo)
protected EventListener	addReplyToRadioEventListener(Radiogroup replyToTypeRadioGroup, Combobox contactTypeCombo)
protected void	addSendArea(Component parent)
protected Combobox	configureContactTypeCombo()
protected Radiogroup	configureReplyToRadioGroup()
protected A	createAttachmentLink(MediaModel mediaModel)
protected Component	createCommentBox(CsTicketEventModel csTicketEventModel)
protected Component	createEntryChangeBox(CsTicketEventModel csTicketEventModel)
protected Component	createFooter(CsTicketEventModel ticket)
protected MediaModel	createMediaModel(Media media, UserModel customer)
protected String	getAllowedUploadedFormats()
protected Set<MediaModel>	getAttachments()
protected ModelService	getModelService()
protected TicketAttachmentsService	getTicketAttachmentsService()
protected TicketBusinessService	getTicketBusinessService()
protected TicketService	getTicketService()
protected EventListener	handleButtonClick(Combobox contactTypeCombo) Handles the button click events for the reply messages.
protected boolean	hasMatchingStatusEvent(Set<CsTicketChangeEventEntryModel> ticketEventEntries, CsTicketState oldState, CsTicketState newState)
protected void	highlightReplyTextBox(CsInterventionType selectedInterventionType) Adds CSS class to the replyTextbox to highlight the color based on selection of the radio / combo item
protected void	removeSaveButton(Component component)
void	render(Component component, AbstractPanel abstractPanel, CsTicketModel csTicketModel, DataType dataType, WidgetInstanceManager widgetInstanceManager)
void	setAllowedUploadedFormats(String allowedUploadedFormats)
void	setModelService(ModelService modelService)
void	setTicketAttachmentsService(TicketAttachmentsService ticketAttachmentsService)
void	setTicketBusinessService(TicketBusinessService ticketBusinessService)
void	setTicketService(TicketService ticketService)

Methods inherited from class java.lang.Object

clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Field Detail

CUSTOMER_SERVICE_STYLE_BOX

protected static final String CUSTOMER_SERVICE_STYLE_BOX

See Also:

Constant Field Values

CUSTOMER_STYLE_BOX

protected static final String CUSTOMER_STYLE_BOX

See Also:

Constant Field Values

SEND_BUTTON_STYLE

protected static final String SEND_BUTTON_STYLE

See Also:

Constant Field Values

SEND_TEXTBOX_STYLE

protected static final String SEND_TEXTBOX_STYLE

See Also:

Constant Field Values

PRIVATE_MSG_TEXTBOX_STYLE

protected static final String PRIVATE_MSG_TEXTBOX_STYLE

See Also:

Constant Field Values

PUBLIC_MSG_TEXTBOX_STYLE

protected static final String PUBLIC_MSG_TEXTBOX_STYLE

See Also:

Constant Field Values

STATUS_MSG_TEXTBOX_STYLE

protected static final String STATUS_MSG_TEXTBOX_STYLE

See Also:

Constant Field Values

CUSTOMER_MSG_TEXTBOX_STYLE

protected static final String CUSTOMER_MSG_TEXTBOX_STYLE

See Also:

Constant Field Values

MSG_TEXTBOX_STYLE_CLOSE

protected static final String MSG_TEXTBOX_STYLE_CLOSE

See Also:

Constant Field Values

MSG_TEXTBOX_STYLE_REOPEN

protected static final String MSG_TEXTBOX_STYLE_REOPEN

See Also:

Constant Field Values

Constructor Detail

CorrespondenceRenderer

public CorrespondenceRenderer()

Method Detail

render

public void render(Component component,
                   AbstractPanel abstractPanel,
                   CsTicketModel csTicketModel,
                   DataType dataType,
                   WidgetInstanceManager widgetInstanceManager)

createFooter

protected Component createFooter(CsTicketEventModel ticket)

createCommentBox

protected Component createCommentBox(CsTicketEventModel csTicketEventModel)

createEntryChangeBox

protected Component createEntryChangeBox(CsTicketEventModel csTicketEventModel)

hasMatchingStatusEvent

protected boolean hasMatchingStatusEvent(Set<CsTicketChangeEventEntryModel> ticketEventEntries,
                                         CsTicketState oldState,
                                         CsTicketState newState)

removeSaveButton

protected void removeSaveButton(Component component)

addSendArea

protected void addSendArea(Component parent)

handleButtonClick

protected EventListener handleButtonClick(Combobox contactTypeCombo)

Handles the button click events for the reply messages.

Parameters:

contactTypeCombo -

Returns:

EventListener

highlightReplyTextBox

protected void highlightReplyTextBox(CsInterventionType selectedInterventionType)

Adds CSS class to the replyTextbox to highlight the color based on selection of the radio / combo item

Parameters:

selectedInterventionType -

addReplyToComboEventListener

protected EventListener addReplyToComboEventListener(Radiogroup replyToTypeRadioGroup,
                                                     Combobox contactTypeCombo)

Parameters:

contactTypeCombo -

replyToTypeRadioGroup -

addReplyToRadioEventListener

protected EventListener addReplyToRadioEventListener(Radiogroup replyToTypeRadioGroup,
                                                     Combobox contactTypeCombo)

Parameters:

contactTypeCombo -

replyToTypeRadioGroup -

createMediaModel

protected MediaModel createMediaModel(Media media,
                                      UserModel customer)
                               throws IOException

Throws:

IOException

createAttachmentLink

protected A createAttachmentLink(MediaModel mediaModel)

configureContactTypeCombo

protected Combobox configureContactTypeCombo()

configureReplyToRadioGroup

protected Radiogroup configureReplyToRadioGroup()

getTicketBusinessService

protected TicketBusinessService getTicketBusinessService()

setTicketBusinessService

public void setTicketBusinessService(TicketBusinessService ticketBusinessService)

getTicketService

protected TicketService getTicketService()

setTicketService

public void setTicketService(TicketService ticketService)

getAttachments

protected Set<MediaModel> getAttachments()

setModelService

public void setModelService(ModelService modelService)

getModelService

protected ModelService getModelService()

getTicketAttachmentsService

protected TicketAttachmentsService getTicketAttachmentsService()

setTicketAttachmentsService

public void setTicketAttachmentsService(TicketAttachmentsService ticketAttachmentsService)

getAllowedUploadedFormats

protected String getAllowedUploadedFormats()

setAllowedUploadedFormats

public void setAllowedUploadedFormats(String allowedUploadedFormats)