de.hybris.platform.ticket.strategies.impl

Class DefaultTicketEventEmailStrategy

java.lang.Object

de.hybris.platform.servicelayer.internal.service.AbstractService

de.hybris.platform.servicelayer.internal.service.AbstractBusinessService

de.hybris.platform.ticket.strategies.impl.DefaultTicketEventEmailStrategy

All Implemented Interfaces:

TicketEventEmailStrategy, Serializable

public class DefaultTicketEventEmailStrategy
extends AbstractBusinessService
implements TicketEventEmailStrategy

Default implementation of TicketEventEmailStrategy

See Also:

Serialized Form

Nested Class Summary

Nested classes/interfaces inherited from class de.hybris.platform.servicelayer.internal.service.AbstractService

AbstractService.SerializableDTO

Field Summary

Fields inherited from class de.hybris.platform.servicelayer.internal.service.AbstractBusinessService

modelService, sessionService, txManager

Fields inherited from class de.hybris.platform.servicelayer.internal.service.AbstractService

tenant

Constructor Summary

Constructors

Constructor and Description
DefaultTicketEventEmailStrategy()

Method Summary

Modifier and Type	Method and Description
protected CsTicketEmailModel	constructAndSendEmail(AbstractTicketContext ticketContext, CsTicketEventEmailConfigurationModel config)
protected AbstractTicketContext	createContextForEvent(CsTicketEventEmailConfigurationModel config, CsTicketModel ticket, CsTicketEventModel event)
protected List<CsTicketEventEmailConfigurationModel>	getApplicableConfigs(CsTicketEventModel event, CsEmailRecipients recepientType)
protected Email	getPreConfiguredEmail()
protected String	getTicketEventCommentTypeString(CsTicketEventModel event)
void	sendEmailsForAssignAgentTicketEvent(CsTicketModel ticket, CsTicketEventModel event, CsEmailRecipients recepientType) Send emails an email to the cs agent or agent group.
void	sendEmailsForEvent(CsTicketModel ticket, CsTicketEventModel event) Send emails relating to the specified event.
void	setFlexibleSearch(FlexibleSearchService flexibleSearch)
void	setMediaService(MediaService mediaService)
void	setRecipientTypeToContextClassMap(Map<CsEmailRecipients,String> recipientTypeToContextClassMap)
void	setRendererService(RendererService rendererService)

Methods inherited from class de.hybris.platform.servicelayer.internal.service.AbstractBusinessService

getModelService, getSessionService, getTxManager, setModelService, setSessionService, setTxManager

Methods inherited from class de.hybris.platform.servicelayer.internal.service.AbstractService

afterPropertiesSet, getCurrentTenant, setBeanName, setCurrentTenant, setTenantScope, writeReplace

Methods inherited from class java.lang.Object

clone, equals, finalize, getClass, hashCode, notify, notifyAll, toString, wait, wait, wait

Constructor Detail

DefaultTicketEventEmailStrategy

public DefaultTicketEventEmailStrategy()

Method Detail

sendEmailsForEvent

public void sendEmailsForEvent(CsTicketModel ticket,
                               CsTicketEventModel event)

Description copied from interface: TicketEventEmailStrategy

Send emails relating to the specified event. It is down to the implementation of this interface to identify how / who what etc. emails should be sent for the given event

Specified by:

sendEmailsForEvent in interface TicketEventEmailStrategy

Parameters:

ticket - The ticket the email relates to

event - The event to send an event for

sendEmailsForAssignAgentTicketEvent

public void sendEmailsForAssignAgentTicketEvent(CsTicketModel ticket,
                                                CsTicketEventModel event,
                                                CsEmailRecipients recepientType)

Description copied from interface: TicketEventEmailStrategy

Send emails an email to the cs agent or agent group.

Specified by:

sendEmailsForAssignAgentTicketEvent in interface TicketEventEmailStrategy

setFlexibleSearch

public void setFlexibleSearch(FlexibleSearchService flexibleSearch)

setMediaService

public void setMediaService(MediaService mediaService)

setRecipientTypeToContextClassMap

public void setRecipientTypeToContextClassMap(Map<CsEmailRecipients,String> recipientTypeToContextClassMap)

setRendererService

public void setRendererService(RendererService rendererService)

constructAndSendEmail

protected CsTicketEmailModel constructAndSendEmail(AbstractTicketContext ticketContext,
                                                   CsTicketEventEmailConfigurationModel config)

createContextForEvent

protected AbstractTicketContext createContextForEvent(CsTicketEventEmailConfigurationModel config,
                                                      CsTicketModel ticket,
                                                      CsTicketEventModel event)

getApplicableConfigs

protected List<CsTicketEventEmailConfigurationModel> getApplicableConfigs(CsTicketEventModel event,
                                                                          CsEmailRecipients recepientType)

getPreConfiguredEmail

protected Email getPreConfiguredEmail()
                               throws EmailException

Throws:

EmailException

getTicketEventCommentTypeString

protected String getTicketEventCommentTypeString(CsTicketEventModel event)