Suspend/Fetch Back Receipt

Uncompleted receipts can be temporarily closed and suspended in the document database and then transferred to the POS Server.

Such a receipt can be retrieved in the POS menu, from any POS Client, at a later time. The process of suspending and retrieving receipts is only possible within the same store.

Note:

It is not possible to suspend a receipt that contains a gift certificate or gift card sale. Such line items need to be canceled first.

To suspend an open receipt:

Press Suspend.

To retrieve a previously suspended receipt, the following options are available:

Press Fetch Back and then enter the suspend number.
Press Retrieve (List) and select the suspended receipt from the list.
Scan the barcode of the suspended receipt.
Select a suspended receipt in the customer detail view and then press Retrieve.

Note:

If the retrieved receipt contains items that are tracked via RFID, these tags must be read and synchronized again. Follow the process described in Item Entry.