Troubleshooting
This section captures some common errors that you may come across during the different SAP Data Hub modeling operations. It also describes how you can troubleshoot and resolve the errors.
The troubleshooting information discussed here is organized based on different modeling scenarios.
Symptom: Executing a Notification Task
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Error |
Troubleshooting |
|---|---|
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System State is displayed as Disconnected |
Possible reasons for this error are:
You can also choose to proceed with this setup. SAP Data Hub could display a detailed error message later in the process to troubleshoot. |
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Notification task execution fails with the error message, Connection to remote system failed (Authorization error) |
The connection contains a wrong user and password combination.
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Notification task execution fails with the error message, Unable to deliver notification to recipients [a,b,c] |
This error means that the e-mail delivery failed for one or more recipients. Possible
reasons for this error are:
|
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Notification task execution fails with the error message, Connection to remote system failed (Communication error) |
Possible reasons for this error are:
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Notification task execution fails with error message, Communication to the mail server has failed. Log of the "com.sap.bdh.objectservices.router" App contains more information on the error. Connection to remote system failed (External server error) |
Communication to the SAP BW System failed. Log of the "com.sap.bdh.objectservices.router" App contains more information on the error. If the log does not help resolve the error, contact SAP for support. |
Symptom: Executing an SAP BW Process Chain Task
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Error |
Troubleshooting |
|---|---|
|
SAP BW process chain task execution fails with the error message, Communication to the mail server has failed. Log of theConnection Test in SM59 fails (NIEHOST_UNKNOWN) |
Possible reasons for this error are:
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SAP BW process chain task execution fails with the error message, Connection Test in SM59 fails (Connection closed) |
Possible reasons for this error are:
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SAP BW process chain task execution fails with the error message, Connection Test in SM59 fails (SSL Handshake failed) |
SAP Data Hub returns a SSL certificate, which is not accepted by the SAP BW system. This error implies an incomplete implementation of the Certification strategy. |
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SAP BW process chain task execution fails with the error message, Connection Test in SM59 fails (Service Unavailable 503) |
SAP Data Hub is offline for some reason. Verify the system and application availability and reperform the connection test. If the error persists, contact SAP for support. |
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SAP BW process chain task execution fails with the error message, Connection Test in SM59 successful but HTTP request to SAP Data Hub still fails |
The connection test performed by the, SM59 transaction does not perform an authentication in SAP Data Hub. Possible reason for this error is, invalid user or password combination stored in the RFC destination. |
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SAP BW process chain task execution fails with the error message, The HTTP Request of the BW System is successful but the task status is not updated |
Verify if the URL stored in the RFC destination points to the corresponding SAP Data Hub system. This behavior is typical in complex networks with multiple proxies or SAP Data Hub. If it is not the case, contact SAP for support. |
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SAP BW process chain task execution fails with the error message, System State is displayed as "Disconnected" |
Possible reasons for this error are:
To validate the host or port combination, connect to the XS Advanced server and perform a PING request. You can also choose to proceed with this setup. SAP Data Hub could display a detailed error message later in the process to troubleshoot. |
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SAP BW process chain task execution fails with the error message, Connection to remote system failed (Authorization error) |
Invalid user or password combination, or the user is locked. For example, too many failed attempts. |
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SAP BW process chain task execution fails with the error message, Connection to remote system failed (Service unavailable) |
The Internet Communication Manager of the SAP BW System is inactive. Activate the Internet Communication Manager. |
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SAP BW process chain task execution fails with the error message, Connection to BW system failed (Service not activated) |
The endpoint in the Internet Communication Manager of the SAP BW System is not activated. Activate the endpoint with the transaction, SICF. Expand the displayed tree structure along the path /sap/bw/whm/backend/, and activate the corresponding tree node. If the path does not exist, the SP level of the SAP BW system is incompatible. |
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SAP BW process chain task execution fails with the error message, Start of Process Chain failed (Callback destination not found) |
The RFC destination specified in the connection for performing the callback was not found. |
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SAP BW process chain task execution fails with the error message, Start of Process Chain failed (Process Chain not found) |
The SAP BW process chain specified in the task does not exist in the SAP BW system. |
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SAP BW process chain task execution fails with the error message, Connection to remote system failed (Communication error) |
Communication to the SAP BW System failed. The log of the
"com.sap.bdh.objectservices.router" App contains more
information on the error. Possible reasons for this error
are:
|
|
SAP BW process chain task execution fails with the error message, Connection to remote system failed (Failed to retrieve connection details) |
This error occurs if the connection, which is referenced in the destination used by the SAP BW process chain task cannot be retrieved. Verify if the required connection exists. If the connection exists, contact SAP for support. |
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SAP BW process chain task execution fails with the error message, Connection to remote system failed (Code 404 - Not found) |
Log of the "com.sap.bdh.objectservices.router" App contains more information on the error. If the log does not help resolve the error, contact SAP for support. |
|
SAP BW process chain task execution fails with the error message, Connection to remote system failed (External server error) |
Log of the "com.sap.bdh.objectservices.router" App contains more information on the error. If the log does not help resolve the error, contact SAP for support. |
Symptom: Executing an SAP HANA Flowgraph Task
|
Error |
Troubleshooting |
|---|---|
|
The system successfully executed an SAP HANA Flowgraph task, but the status is always active. |
A possible reason for this behavior is that the SAP HANA user in the SAP HANA HTTP connection is a “Restricted User." |
Symptom: Working with Projects
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Error |
Troubleshooting |
|---|---|
|
Successfully imported a project, but the project does not contain all design-time objects. |
A possible reason for this error is, the folder structure of the imported project is not compatible to work with the SAP Data Hub Modeling tool. If you want to understand the correct folder structure, export an existing project from your workspace, and extract the file to identify the compatible folder structure. Place the design-time objects within this folder structure and import the project again. |
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Successfully imported a project, but activation of artifacts fails with the error, <project_name>/BDHModule not found. |
Possible reasons for this error are:
|
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Error when cloning or initializing a Git repository. |
This error occurs if an invalid SSL certificate is uploaded to the SAP Web IDE SSL Certificate Management tool. Delete the invalid certificate and upload a valid SSL certificate. |
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Successfully cloned a Git repository, but does not contain all design-time objects. |
A possible reason for this error is, the folder structure of the cloned project is not compatible to work with the SAP Data Hub Modeling tool. If you want to understand the correct folder structure, export an existing project from your workspace, and extract the file to identify the compatible folder structure. Place the design-time objects within this folder structure and import the project again. |
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Successfully cloned a Git repository, but activation of design-time objects fails with the error, <project_name>/BDHModule not found. |
Possible reasons for this error are:
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Deleting a project does not delete all design-time objects in the project. |
This error occurs if you have deleted the connection or system before deleting the design-time objects in the project, which has dependencies to the connection or system. Resolve dependencies before deleting the project. |
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Creating a project in the SAP Data Hub Modeling tool produces the error, ERROR: Template not implemented |
This error occurs when the user has disabled the DI- mta hana client feature in the section of SAP Web IDE. In such cases, the user has to enable the feature. |
Symptom: Working with Shared Workspace
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Error |
Troubleshooting |
|---|---|
|
Changes made by a user in a workspace is not visible to another user in the same shared workspace. |
This error occurs if two users log on to the SAP Data Hub Modeling tool at the same time. In such cases, user has to refresh the explorer to see changes made by another user in the same workspace. |
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The Modeling tile in the SAP Data Hub cockpit shows the error, You are not assigned to the central development workspace. Please ask your administrator to add you to that workspace. |
Contact Admin to add the user to the workspace. |
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The Modeling tile in the SAP Data Hub cockpit shows the error, You are assigned to more than one development workspace. Please ask your administrator to remove from other workspaces. |
Contact Admin to remove the user from any of the workspace. |
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Attempt to configure a shared workspace in SAP Data Hub cockpit produces the error, You are assigned to more than one development workspace. Please ask your administrator to remove from other workspaces. |
Contact Admin to remove the user from any of the workspace. |
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Attempt to configure a shared workspace in SAP Data Hub cockpit produces the error, You are not assigned to the central development workspace. Please ask your administrator to add you to that workspace. |
Contact Admin to add the user to the workspace. |
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The tool has created more than one workspace for the same user. |
The Admin can delete the workspace from the SAP Data Hub cockpit, In the Quick Link section, choose the Modeling tile and select Workspace Configuration to delete the workspace. |
Other Errors Related to SAP Data Hub Modeling
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Error |
Troubleshooting |
|---|---|
|
Performing a check with the post installation configuration tool produces the error, ERROR: workspace check failed, null, statusCode: 403, message: User not authorized to call this method. |
User does not have the DATAHUB_ADMIN role to perform the task. |
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Performing a check with the post installation configuration tool produces the error, ERROR: Web IDE workspace not found with name <org_name>_<spac_name>_bdhws |
Contact Admin to add the user to the workspace. |
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Starting the SAP Data Hub Modeling tool produces the error, ERROR: failed to load ’sap/xs/nodejs/debug/ui/NodejsDebugConsoleAutocomplete.js’ from… 404 – Not Found |
This error occurs when the user attempts log on to the SAP Web IDE Data Modeling tool for the first time. In such cases, the user has to wait for the tool to reload by itself. |
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Starting the SAP Data Hub Modeling tool produces the error, ERROR: Error Loading Plugins |
This error occurs when the user has enabled all the features available in the section of SAP Web IDE. In such cases, the user has to disable all the selected features, and select only the default features. |
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The SAP Data Hub Modeling perspective does not appear in the SAP Web IDE tool. |
A possible reason for this error is that the user has disabled the BDH Web-IDE Extension feature in the section of SAP Web IDE. In such cases, the user has to enable this feature. |
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Starting the SAP Data Hub Modeling tool, project explorer remains empty and the tool produces the error, ERROR:Request failed: Not Found URI: /che/<project_name>/undefined/tree/?depth=1&includeFiles=true |
This error occurs when the user attempts log on to the SAP Web IDE Data Modeling tool. In such cases, the user has to clear the browser cache and reload Web IDE. |


