Uses of Class
de.hybris.platform.ticket.events.model.CsTicketEventModel

Packages that use CsTicketEventModel

Package	Description
de.hybris.platform.customersupportbackoffice.renderers
de.hybris.platform.ticket.comparator
de.hybris.platform.ticket.dao
de.hybris.platform.ticket.dao.impl
de.hybris.platform.ticket.email.context
de.hybris.platform.ticket.events.model	Contains generated models for each type of de.hybris.platform.ticket.events.jalo package.
de.hybris.platform.ticket.events.resource
de.hybris.platform.ticket.factory
de.hybris.platform.ticket.factory.impl
de.hybris.platform.ticket.jalo
de.hybris.platform.ticket.model	Contains generated models for each type of de.hybris.platform.ticket.jalo package.
de.hybris.platform.ticket.render.context
de.hybris.platform.ticket.service
de.hybris.platform.ticket.service.impl
de.hybris.platform.ticket.strategies
de.hybris.platform.ticket.strategies.impl

Uses of CsTicketEventModel in de.hybris.platform.customersupportbackoffice.renderers

Methods in de.hybris.platform.customersupportbackoffice.renderers with parameters of type CsTicketEventModel

Modifier and Type	Method and Description
protected Component	CorrespondenceRenderer.createCommentBox(CsTicketEventModel csTicketEventModel)
protected Component	CorrespondenceRenderer.createEntryChangeBox(CsTicketEventModel csTicketEventModel)
protected Component	CorrespondenceRenderer.createFooter(CsTicketEventModel ticket)

Uses of CsTicketEventModel in de.hybris.platform.ticket.comparator

Methods in de.hybris.platform.ticket.comparator with parameters of type CsTicketEventModel

Modifier and Type	Method and Description
int	TicketEventsComparator.compare(CsTicketEventModel csTicketEventModel1, CsTicketEventModel csTicketEventModel2)

Uses of CsTicketEventModel in de.hybris.platform.ticket.dao

Methods in de.hybris.platform.ticket.dao that return types with arguments of type CsTicketEventModel

Modifier and Type	Method and Description
List<CsTicketEventModel>	TicketDao.findTicketEventsByTicket(CsTicketModel ticket) Find all ticket events for CsTicketModel object.
List<CsTicketEventModel>	TicketDao.findTicketEventsForCustomerByTicket(CsTicketModel ticket) Find all ticket events for CsTicketModel object excluding private messages.

Uses of CsTicketEventModel in de.hybris.platform.ticket.dao.impl

Methods in de.hybris.platform.ticket.dao.impl that return types with arguments of type CsTicketEventModel

Modifier and Type	Method and Description
List<CsTicketEventModel>	DefaultTicketDao.findTicketEventsByTicket(CsTicketModel ticket) Find all ticket events for CsTicketModel object.
List<CsTicketEventModel>	DefaultTicketDao.findTicketEventsForCustomerByTicket(CsTicketModel ticket) Find all ticket events for CsTicketModel object excluding private messages.

Uses of CsTicketEventModel in de.hybris.platform.ticket.email.context

Methods in de.hybris.platform.ticket.email.context that return CsTicketEventModel

Modifier and Type	Method and Description
CsTicketEventModel	AbstractTicketContext.getEvent()

Constructors in de.hybris.platform.ticket.email.context with parameters of type CsTicketEventModel

Constructor and Description
AbstractTicketContext(CsTicketModel ticket, CsTicketEventModel event)
AgentGroupTicketContext(CsTicketModel ticket, CsTicketEventModel event)
AgentTicketContext(CsTicketModel ticket, CsTicketEventModel event)
CustomerTicketContext(CsTicketModel ticket, CsTicketEventModel event)

Uses of CsTicketEventModel in de.hybris.platform.ticket.events.model

Subclasses of CsTicketEventModel in de.hybris.platform.ticket.events.model

Modifier and Type	Class and Description
class	CsCustomerEventModel Generated model class for type CsCustomerEvent first defined at extension ticketsystem.
class	CsTicketResolutionEventModel Generated model class for type CsTicketResolutionEvent first defined at extension ticketsystem.

Methods in de.hybris.platform.ticket.events.model that return CsTicketEventModel

Modifier and Type	Method and Description
CsTicketEventModel	CsTicketChangeEventEntryModel.getEvent() Generated method - Getter of the CsTicketChangeEventEntry.event attribute defined at extension ticketsystem.
CsTicketEventModel	CsTicketEmailModel.getTicket() Generated method - Getter of the CsTicketEmail.ticket attribute defined at extension ticketsystem.

Methods in de.hybris.platform.ticket.events.model with parameters of type CsTicketEventModel

Modifier and Type	Method and Description
void	CsTicketChangeEventEntryModel.setEvent(CsTicketEventModel value) Generated method - Setter of CsTicketChangeEventEntry.event attribute defined at extension ticketsystem.
void	CsTicketEmailModel.setTicket(CsTicketEventModel value) Generated method - Setter of CsTicketEmail.ticket attribute defined at extension ticketsystem.

Uses of CsTicketEventModel in de.hybris.platform.ticket.events.resource

Methods in de.hybris.platform.ticket.events.resource that return CsTicketEventModel

Modifier and Type	Method and Description
CsTicketEventModel	CsTicketEventResource.getCsTicketEventModel() Convenience method which just delegates to #getResourceValue()
protected CsTicketEventModel	CsTicketEventResource.readResource(String resourceId) Gets the CsTicketEventModel resource which is addressed by current resource request.

Methods in de.hybris.platform.ticket.events.resource that return types with arguments of type CsTicketEventModel

Modifier and Type	Method and Description
Collection<CsTicketEventModel>	CsTicketEventsResource.getCsTicketEventsCollection() Convenience method which just delegates to #getResourceValue()

Methods in de.hybris.platform.ticket.events.resource with parameters of type CsTicketEventModel

Modifier and Type	Method and Description
void	CsTicketEventResource.setCsTicketEventModel(CsTicketEventModel value) Convenience method which just delegates to #setResourceValue(CsTicketEventModel)

Method parameters in de.hybris.platform.ticket.events.resource with type arguments of type CsTicketEventModel

Modifier and Type	Method and Description
void	CsTicketEventsResource.setCsTicketEventsCollection(Collection<CsTicketEventModel> value) Convenience method which just delegates to #setResourceValue(Collection)

Uses of CsTicketEventModel in de.hybris.platform.ticket.factory

Methods in de.hybris.platform.ticket.factory that return CsTicketEventModel

Modifier and Type	Method and Description
CsTicketEventModel	TicketEventFactory.createEvent(String type)
CsTicketEventModel	TicketEventFactory.ensureTicketSetup(CsTicketEventModel event, String type)

Methods in de.hybris.platform.ticket.factory with parameters of type CsTicketEventModel

Modifier and Type	Method and Description
CsTicketEventModel	TicketEventFactory.ensureTicketSetup(CsTicketEventModel event, String type)

Uses of CsTicketEventModel in de.hybris.platform.ticket.factory.impl

Methods in de.hybris.platform.ticket.factory.impl that return CsTicketEventModel

Modifier and Type	Method and Description
CsTicketEventModel	DefaultTicketEventFactoryImpl.createEvent(String type)
CsTicketEventModel	DefaultTicketEventFactoryImpl.ensureTicketSetup(CsTicketEventModel event, String type)

Methods in de.hybris.platform.ticket.factory.impl with parameters of type CsTicketEventModel

Modifier and Type	Method and Description
CsTicketEventModel	DefaultTicketEventFactoryImpl.ensureTicketSetup(CsTicketEventModel event, String type)

Uses of CsTicketEventModel in de.hybris.platform.ticket.jalo

Methods in de.hybris.platform.ticket.jalo that return types with arguments of type CsTicketEventModel

Modifier and Type	Method and Description
List<CsTicketEventModel>	AbstractTicketsystemTest.MockTicketEventEmailStrategy.getEvents()

Methods in de.hybris.platform.ticket.jalo with parameters of type CsTicketEventModel

Modifier and Type	Method and Description
void	AbstractTicketsystemTest.MockTicketEventEmailStrategy.sendEmailsForAssignAgentTicketEvent(CsTicketModel ticket, CsTicketEventModel event, CsEmailRecipients recepientType)
void	AbstractTicketsystemTest.MockTicketEventEmailStrategy.sendEmailsForEvent(CsTicketModel ticket, CsTicketEventModel event)

Uses of CsTicketEventModel in de.hybris.platform.ticket.model

Methods in de.hybris.platform.ticket.model that return types with arguments of type CsTicketEventModel

Modifier and Type	Method and Description
List<CsTicketEventModel>	CsTicketModel.getEvents() Deprecated.

Uses of CsTicketEventModel in de.hybris.platform.ticket.render.context

Methods in de.hybris.platform.ticket.render.context that return CsTicketEventModel

Modifier and Type	Method and Description
CsTicketEventModel	TicketEventRenderContext.getEvent()

Constructors in de.hybris.platform.ticket.render.context with parameters of type CsTicketEventModel

Constructor and Description
TicketEventRenderContext(CsTicketEventModel event)

Uses of CsTicketEventModel in de.hybris.platform.ticket.service

Methods in de.hybris.platform.ticket.service that return CsTicketEventModel

Modifier and Type	Method and Description
CsTicketEventModel	TicketBusinessService.getLastEvent(CsTicketModel ticket) Returns the last event on the ticket.

Methods in de.hybris.platform.ticket.service that return types with arguments of type CsTicketEventModel

Modifier and Type	Method and Description
List<CsTicketEventModel>	TicketDao.findTicketEventsByTicket(CsTicketModel ticket) Deprecated. use TicketDao.findTicketEventsByTicket(CsTicketModel) instead.
List<CsTicketEventModel>	TicketService.getEventsForTicket(CsTicketModel ticket) Gets all ticket events for CsTicketModel object.
List<CsTicketEventModel>	TicketService.getTicketEventsForCustomerByTicket(CsTicketModel ticket) Gets all ticket events for CsTicketModel object excluding private messages.

Methods in de.hybris.platform.ticket.service with parameters of type CsTicketEventModel

Modifier and Type	Method and Description
CsTicketModel	TicketService.getTicketForTicketEvent(CsTicketEventModel ticketEvent) Gets the ticket for given CsTicketEventModel object.
String	TicketBusinessService.renderTicketEventText(CsTicketEventModel ticket) Get a description of a ticket for rendering on front ends

Uses of CsTicketEventModel in de.hybris.platform.ticket.service.impl

Methods in de.hybris.platform.ticket.service.impl that return CsTicketEventModel

Modifier and Type	Method and Description
CsTicketEventModel	DefaultTicketBusinessService.getLastEvent(CsTicketModel ticket)

Methods in de.hybris.platform.ticket.service.impl that return types with arguments of type CsTicketEventModel

Modifier and Type	Method and Description
List<CsTicketEventModel>	DefaultTicketDao.findTicketEventsByTicket(CsTicketModel ticket) Deprecated. Find all ticket events for CsTicketModel object.
List<CsTicketEventModel>	DefaultTicketService.getEventsForTicket(CsTicketModel ticket) Gets all ticket events for CsTicketModel object.
List<CsTicketEventModel>	DefaultTicketService.getTicketEventsForCustomerByTicket(CsTicketModel ticket) Gets all ticket events for CsTicketModel object excluding private messages.

Methods in de.hybris.platform.ticket.service.impl with parameters of type CsTicketEventModel

Modifier and Type	Method and Description
CsTicketModel	DefaultTicketService.getTicketForTicketEvent(CsTicketEventModel ticketEvent) Gets the ticket for given CsTicketEventModel object.
String	DefaultTicketBusinessService.renderTicketEventText(CsTicketEventModel ticketEvent)

Uses of CsTicketEventModel in de.hybris.platform.ticket.strategies

Methods in de.hybris.platform.ticket.strategies that return CsTicketEventModel

Modifier and Type	Method and Description
CsTicketEventModel	TicketUpdateStrategy.assignTicketToAgent(CsTicketModel ticket, EmployeeModel agent) Assign the ticket to a new agent, or null to make the ticket unassigned.
CsTicketEventModel	TicketUpdateStrategy.assignTicketToGroup(CsTicketModel ticket, CsAgentGroupModel group) Assign the ticket to a new group, or null to make the ticket unassigned.
CsTicketEventModel	TicketEventStrategy.createAssignAgentToTicket(CsTicketModel ticket) Create a creation event for the specified ticket TO THE CS Agent.

Methods in de.hybris.platform.ticket.strategies with parameters of type CsTicketEventModel

Modifier and Type	Method and Description
String	TicketRenderStrategy.renderTicketEvent(CsTicketEventModel ticketEvent) Render the specific ticket event using the template setup for that event type
void	TicketEventEmailStrategy.sendEmailsForAssignAgentTicketEvent(CsTicketModel ticket, CsTicketEventModel event, CsEmailRecipients recepientType) Send emails an email to the cs agent or agent group.
void	TicketEventEmailStrategy.sendEmailsForEvent(CsTicketModel ticket, CsTicketEventModel event) Send emails relating to the specified event.

Uses of CsTicketEventModel in de.hybris.platform.ticket.strategies.impl

Methods in de.hybris.platform.ticket.strategies.impl that return CsTicketEventModel

Modifier and Type	Method and Description
CsTicketEventModel	DefaultTicketUpdateStrategy.assignTicketToAgent(CsTicketModel ticket, EmployeeModel agent)
CsTicketEventModel	DefaultTicketUpdateStrategy.assignTicketToGroup(CsTicketModel ticket, CsAgentGroupModel group)
protected CsTicketEventModel	DefaultTicketUpdateStrategy.createAssignTicketEvent(CsTicketModel ticket, Set<CsTicketChangeEventEntryModel> changedValues)
protected CsTicketEventModel	DefaultTicketUpdateStrategy.createChangeEvent(CsTicketModel ticket, Set<CsTicketChangeEventEntryModel> changedValues)
protected CsTicketEventModel	DefaultTicketUpdateStrategy.createChangeEvent(CsTicketModel ticket, Set<CsTicketChangeEventEntryModel> changedValues, String note)

Methods in de.hybris.platform.ticket.strategies.impl with parameters of type CsTicketEventModel

Modifier and Type	Method and Description
protected void	DefaultTicketEventStrategy.addAttachmentsToEvent(CsTicketEventModel event, Collection<MediaModel> attachments)
protected void	DefaultTicketResolutionStrategy.addAttachmentsToEvent(CsTicketEventModel event, Collection<MediaModel> attachments)
protected AbstractTicketContext	DefaultTicketEventEmailStrategy.createContextForEvent(CsTicketEventEmailConfigurationModel config, CsTicketModel ticket, CsTicketEventModel event)
protected List<CsTicketEventEmailConfigurationModel>	DefaultTicketEventEmailStrategy.getApplicableConfigs(CsTicketEventModel event, CsEmailRecipients recepientType)
protected RendererTemplateModel	DefaultTicketRenderStrategy.getTemplateForEvent(CsTicketEventModel ticketEvent)
protected String	DefaultTicketEventEmailStrategy.getTicketEventCommentTypeString(CsTicketEventModel event)
String	DefaultTicketRenderStrategy.renderTicketEvent(CsTicketEventModel ticketEvent)
void	AsyncTicketEmailStrategy.sendEmailsForAssignAgentTicketEvent(CsTicketModel ticket, CsTicketEventModel event, CsEmailRecipients recipientType)
void	DefaultTicketEventEmailStrategy.sendEmailsForAssignAgentTicketEvent(CsTicketModel ticket, CsTicketEventModel event, CsEmailRecipients recepientType)
void	AsyncTicketEmailStrategy.sendEmailsForEvent(CsTicketModel ticket, CsTicketEventModel event)
void	DefaultTicketEventEmailStrategy.sendEmailsForEvent(CsTicketModel ticket, CsTicketEventModel event)