Contact Persons (SAP Library

Contact Persons

Purpose

This component allows you to create and update contact person information, and is essential to all sales-related activities. A contact person can be:

A person in a business partner organization (CONT). This is the only type of contact person that can be related to a business partner with the relationship is contact person of.
A person in private practice (PIPP) – that is, an independent person not working with a business partner
Any private contact (PRIV)

Implementation Considerations

In general, contact person data flows as shown in the following diagram:

This graphic is explained in the accompanying text

There are a small number of exceptions, for example, you can enter and view information on services provided to a contact person only in CRM Mobile.

Integration

With other Mobile Sales components

To do this:	Use this component:
Enter and change the details of the business partners related to a contact person	Business Partners See Creating a Business Partner, and Creating a Relationship: Business Partners
Create and change opportunities related to a contact person	Opportunities See Creating an Opportunity, and Processing Opportunities
Create and change activities related to a contact person	Activities See Creating an Activity, and Processing Activites
Display campaigns or trade promotions organized for the business partners related to a contact person	Campaign/Trade Promotion See Creating a Campaign, and Generating a Target Header

Features

Basic contact person information. You can create and update information such as addresses and activities for a contact person.

Fast and efficient information retrieval. You can retrieve required information quickly and efficiently. For example, to set up a campaign for a certain industry, you can view a list of all contact persons in that industry.

Contact hours. You can create and update a contact person's contact hours for all related business partners.

Sales team. You can assign sales teams to a contact person. For example, you can create sales teams to deal with sales orders, promotions, campaigns, and so on.

Relationships. You can define relationships between a contact person and business partners, and between more than one contact person. In addition, you can create and update other kinds of relationships such as works for, cooperates with, and so on. You can also display an organizational chart of the business partners with whom this contact person is associated.