Installation and Customizing for Integration Landscapes

Use

This section contains information on the structure of the integration landscape with SAPCRM and SAPTelecommunicationsRM-CA (SAPIS-T/RM-CA).

Prerequisites

You have an unconfigured CRM System and an RM-CA System in which the basic Customizing settings (organizational data, product data and business partners etc) have already been made. The Telecom Sales application (enhanced CRM Internet Sales application) has been added to this system landscape. You have installed the following mySAPCRM components:

  • Text Retrieval and Classification (TREX)

  • Java 2 Enterprise Edition (J2EE)

  • Internet Pricing Configurator (IPC)

Implementation Considerations

Note Note

In addition to describing telecommunications-specific settings, this section also provides an overview of the basic steps required to create a telecommunications-specific system landscape (Telecom Sales, SAPCRM , SAPIS-T/RM-CA ). Specific basic settings are simply mentioned in brief here.

End of the note.

Detailed information is available in the following guidelines in the SAP Service Marketplace from the following Internet address: Start of the navigation path http://service.sap.com/crm-inst Next navigation step SAP CRM 4.0 Next navigation step Installation and Upgrade Guides End of the navigation path and in the SAPSolutionManager in the sections on configuring mySAPCRM 4.0 and in the documentation for the corresponding business scenarios.

  • Master Guide :

    The Master Guide for mySAP CRM 4.0 contains all relevant information and additional notes on installing and setting up the mySAPCRM system landscape.

  • Utilities-specific Setup and Load Guide for the business partner:

    The utilities-specific Setup and Load Guide for the Business Partner is available in the SAPServiceMarketplace from the following Internet address: Start of the navigation path http://service.sap.com/utilities Next navigation step Product Information Next navigation step mySAP CRM for Utilities Next navigation step Cookbooks&Guidelines End of the navigation path .

  • Internet Sales Guide

  • Telecom Sales Installation Guide

  • mySAPCRM Online Help (SAP Library):

    The CRM online help is available in the SAP Help Portal from the following Internet address Start of the navigation path http://help.sap.com Next navigation step mySAP.com Cross-Industry Solutions Next navigation step SAP Customer Relationship Mgmt End of the navigation path or on the SAP Service Marketplace from the following Internet address Start of the navigation path http://service.sap.com/crm Next navigation step Documentation Next navigation step SAP Library – Help Portal. End of the navigation path

Features

Installation and Customizing settings for the integration landscape cover the following topics: