Distribution of the Telecommunications Services Object

If you have created an individual object (IBase) on the basis of the template IBase you defined previously, the system does not transfer the telecommunications services object into the RM-CA System yet. This means that you must define the template IBase accordingly and also activate object transfer in the RM-CA System.

Since the product queue from Middleware is used to distribute the telecommunications services object, the corresponding product BDoc must be enhanced accordingly.

CRM:

  • Define attribute as a telecommunications services object

    Choose the following in the Customizing settings for Customer Relationship Management: Start of the navigation path Master Data Next navigation step Object Management (Telecommunications-Specific) Next navigation step Assign Set Types, Attributes and Services. End of the navigation path

    If you have selected the primary set type (set type, which was created previously and contains the SAP_PRIMARY attribute), choose the attribute overview. Select the attribute that represents the telecommunications services object. This can be a telephone number, an IP address or another key that is identified uniquely. The Is ID indicator should be activated for this attribute. If you are using the Telecom Sales application, you must select this indicator so that the application can determine the field in which the telecommunications object is to be saved.

  • Add primary set type to BDoc

    1. a.Choose the following in the SAP Menu: Start of the navigation path Master Data Next navigation step Products Next navigation step Maintain Set Types and Attributes End of the navigation path (Transaction COMM_ATTRSET).

    2. b.Choose Start of the navigation path Set Types/Attributes Next navigation step Transport Next navigation step Include in Request. End of the navigation path

    3. c. Enter the primary set type only in the Transport Set Types screen area. You must also select the Create API Append indicator.

    4. d. Select the Include in Transport Request button. The system performs the release and the product BDoc is enhanced automatically.

RM-CA:

  • Activate telecommunications services object

    1. a. Use transaction SM30 to access the CRMSUBTAB table.

    2. b. Choose the New entries button.

    3. c. Include the following entry in the plug-in table so that the system also takes account of the telecommunications services object when it reads the product BDoc.

      Consumer

      Object name

      Up/Down

      Object class

      Function module

      CRM

      PRODUCT_MAT

      U

      PRODUCT

      IST_MAP_BAPIMTCS_TO_TEL

See also:

Transaction Replication