CRM:

Activate FI-CA in CRM

Choose the following in the Customizing settings for Customer Relationship Management: Master Data → Business Partner → Business Agreement → Define Basic Settings . Set active open item accounting ( Active open item accounting field ) to FI-CA Active , to ensure that the business agreement functions are activated.

Define number ranges

Choose the following in the Customizing settings for Customer Relationship Management: Master Data → Business Partner → Business Agreement → Define Number Range for Business Agreement. Define an internal and external number range. The number range in FI-CA/RM-CA must include both of the number ranges defined here.

Define business agreement class

Choose the following in the Customizing settings for Customer Relationship Management: Master Data → Business Partner → Business Agreement → Define Business Agreement Class. Create a new business agreement class, specifying the respective country and the internal and external number range.

Create sample business agreement

If you are using the telecommunication-specific Internet Sales application Telecom Sales, a business agreement is also created during creation of a new business partner. This is only possible if you have created a sample business agreement in the CRM System.

Choose the following in the Customizing settings for Customer Relationship Management: Master Data → Business Partner → Business Agreement → Define Sample Customer (Telecommunications-Specific).

RM-CA:

Define number range

Choose the following in the Customizing settings for Financial Accounting: Contract Accounts Receivable and Payable → Basic Functions → Contract Accounts → Number Ranges and Contract Account Categories → Define Number Ranges. You must create one or more number ranges, which include both number ranges from the CRM System (business agreement – internal/external). You must indicate that these number ranges are external, since the number to be assigned is transferred from the CRM System. The CRM System is the leading system here.

Define contract account category

Choose the following in the Customizing settings for Financial Accounting: Contract Accounts Receivable and Payable → Basic Functions → Contract Accounts → Number Ranges and Contract Account Categories → Configure Contract Account Categories and Assign Number Ranges. When creating the contract account category, you must assign the external number range and (optionally) the internal number range.

The contract account category must be created with the same name as the business agreement class in CRM.

Create and assign sample contract account

Choose Telecommunications → Business Master Data → Contract Account → Create (Transaction CAA1). Create the sample contract account. This contract account must contain the contract account category that was created in the previous step.

The contract account is assigned to the associated CRM business agreement class in RM-CA.

Choose the following in the Customizing settings for Financial Accounting Contract Accounting → Integration → Customer Relationship Management → Business Agreement → Determine Template for Contract Account for Replication. Enter the CRM business agreement class and the sample contract account number.

To ensure that replication of the business agreement functions correctly, you must make the following entries in the COM_BUPA_CALL_FU table:

Mapping of the control characteristic for the business agreement to the account determination characteristic is maintained in the TFK _MAP_KOFIZ_SD table.

Mapping of the term of payment for the business agreement to the payment condition is maintained in the TFK _MAP_ZAHLKOND table.

See also:

Product Replication