Uses of Class
de.hybris.platform.ticket.model.CsAgentGroupModel

Packages that use CsAgentGroupModel

Package	Description
de.hybris.platform.customersupportbackoffice.data
de.hybris.platform.store	Contains generated models for each type of de.hybris.platform.store package.
de.hybris.platform.ticket.dao
de.hybris.platform.ticket.dao.impl
de.hybris.platform.ticket.events.model	Contains generated models for each type of de.hybris.platform.ticket.events.jalo package.
de.hybris.platform.ticket.jalo
de.hybris.platform.ticket.model	Contains generated models for each type of de.hybris.platform.ticket.jalo package.
de.hybris.platform.ticket.resource
de.hybris.platform.ticket.service
de.hybris.platform.ticket.service.impl
de.hybris.platform.ticket.strategies
de.hybris.platform.ticket.strategies.impl
de.hybris.platform.ticketsystem.data
de.hybris.platform.warehousing.util.builder
de.hybris.platform.warehousing.util.models

Uses of CsAgentGroupModel in de.hybris.platform.customersupportbackoffice.data

Methods in de.hybris.platform.customersupportbackoffice.data that return CsAgentGroupModel

Modifier and Type	Method and Description
CsAgentGroupModel	CsCreateTicketForm.getAssignedGroup()

Methods in de.hybris.platform.customersupportbackoffice.data with parameters of type CsAgentGroupModel

Modifier and Type	Method and Description
void	CsCreateTicketForm.setAssignedGroup(CsAgentGroupModel assignedGroup)

Uses of CsAgentGroupModel in de.hybris.platform.store

Methods in de.hybris.platform.store that return types with arguments of type CsAgentGroupModel

Modifier and Type	Method and Description
List<CsAgentGroupModel>	BaseStoreModel.getTicketgroups() Generated method - Getter of the BaseStore.ticketgroups attribute defined at extension ticketsystem.

Method parameters in de.hybris.platform.store with type arguments of type CsAgentGroupModel

Modifier and Type	Method and Description
void	BaseStoreModel.setTicketgroups(List<CsAgentGroupModel> value) Generated method - Setter of BaseStore.ticketgroups attribute defined at extension ticketsystem.

Uses of CsAgentGroupModel in de.hybris.platform.ticket.dao

Methods in de.hybris.platform.ticket.dao that return types with arguments of type CsAgentGroupModel

Modifier and Type	Method and Description
List<CsAgentGroupModel>	AgentDao.findAgentGroups() Find all agent groups.
List<CsAgentGroupModel>	AgentDao.findAgentGroupsByBaseStore(BaseStoreModel baseStore) Find agent groups by base store.

Methods in de.hybris.platform.ticket.dao with parameters of type CsAgentGroupModel

Modifier and Type	Method and Description
List<CsTicketModel>	TicketDao.findTicketsByAgentGroup(CsAgentGroupModel agentGroup) Find all the tickets assigned to the AgentGroup.
List<CsTicketModel>	TicketDao.findTicketsByAgentGroupState(EmployeeModel agent, CsAgentGroupModel group, CsTicketState state) Find tickets by the specified agent, group and state.

Uses of CsAgentGroupModel in de.hybris.platform.ticket.dao.impl

Methods in de.hybris.platform.ticket.dao.impl that return types with arguments of type CsAgentGroupModel

Modifier and Type	Method and Description
List<CsAgentGroupModel>	DefaultAgentDao.findAgentGroups() Find all agent groups.
List<CsAgentGroupModel>	DefaultAgentDao.findAgentGroupsByBaseStore(BaseStoreModel baseStore) Find agent groups by base store.

Methods in de.hybris.platform.ticket.dao.impl with parameters of type CsAgentGroupModel

Modifier and Type	Method and Description
List<CsTicketModel>	DefaultTicketDao.findTicketsByAgentGroup(CsAgentGroupModel agentGroup) Find all the tickets assigned to the AgentGroup.
List<CsTicketModel>	DefaultTicketDao.findTicketsByAgentGroupState(EmployeeModel agent, CsAgentGroupModel group, CsTicketState state) Find tickets by the specified agent, group and state.

Uses of CsAgentGroupModel in de.hybris.platform.ticket.events.model

Methods in de.hybris.platform.ticket.events.model that return CsAgentGroupModel

Modifier and Type	Method and Description
CsAgentGroupModel	CsTicketChangeEventCsAgentGroupEntryModel.getNewValue() Generated method - Getter of the CsTicketChangeEventCsAgentGroupEntry.newValue attribute defined at extension ticketsystem.
CsAgentGroupModel	CsTicketChangeEventCsAgentGroupEntryModel.getOldValue() Generated method - Getter of the CsTicketChangeEventCsAgentGroupEntry.oldValue attribute defined at extension ticketsystem.

Methods in de.hybris.platform.ticket.events.model with parameters of type CsAgentGroupModel

Modifier and Type	Method and Description
void	CsTicketChangeEventCsAgentGroupEntryModel.setNewValue(CsAgentGroupModel value) Generated method - Setter of CsTicketChangeEventCsAgentGroupEntry.newValue attribute defined at extension ticketsystem.
void	CsTicketChangeEventCsAgentGroupEntryModel.setOldValue(CsAgentGroupModel value) Generated method - Setter of CsTicketChangeEventCsAgentGroupEntry.oldValue attribute defined at extension ticketsystem.

Uses of CsAgentGroupModel in de.hybris.platform.ticket.jalo

Fields in de.hybris.platform.ticket.jalo declared as CsAgentGroupModel

Modifier and Type	Field and Description
protected CsAgentGroupModel	AbstractTicketsystemTest.testGroup

Uses of CsAgentGroupModel in de.hybris.platform.ticket.model

Methods in de.hybris.platform.ticket.model that return CsAgentGroupModel

Modifier and Type	Method and Description
CsAgentGroupModel	CsTicketModel.getAssignedGroup() Generated method - Getter of the CsTicket.assignedGroup attribute defined at extension ticketsystem.

Methods in de.hybris.platform.ticket.model with parameters of type CsAgentGroupModel

Modifier and Type	Method and Description
void	CsTicketModel.setAssignedGroup(CsAgentGroupModel value) Generated method - Setter of CsTicket.assignedGroup attribute defined at extension ticketsystem.

Uses of CsAgentGroupModel in de.hybris.platform.ticket.resource

Methods in de.hybris.platform.ticket.resource that return CsAgentGroupModel

Modifier and Type	Method and Description
CsAgentGroupModel	CsAgentGroupResource.getCsAgentGroupModel() Convenience method which just delegates to #getResourceValue()
protected CsAgentGroupModel	CsAgentGroupResource.readResource(String resourceId) Gets the CsAgentGroupModel resource which is addressed by current resource request.

Methods in de.hybris.platform.ticket.resource that return types with arguments of type CsAgentGroupModel

Modifier and Type	Method and Description
Collection<CsAgentGroupModel>	CsAgentGroupsResource.getCsAgentGroupsCollection() Convenience method which just delegates to #getResourceValue()

Methods in de.hybris.platform.ticket.resource with parameters of type CsAgentGroupModel

Modifier and Type	Method and Description
void	CsAgentGroupResource.setCsAgentGroupModel(CsAgentGroupModel value) Convenience method which just delegates to #setResourceValue(CsAgentGroupModel)

Method parameters in de.hybris.platform.ticket.resource with type arguments of type CsAgentGroupModel

Modifier and Type	Method and Description
void	CsAgentGroupsResource.setCsAgentGroupsCollection(Collection<CsAgentGroupModel> value) Convenience method which just delegates to #setResourceValue(Collection)

Uses of CsAgentGroupModel in de.hybris.platform.ticket.service

Methods in de.hybris.platform.ticket.service that return types with arguments of type CsAgentGroupModel

Modifier and Type	Method and Description
List<CsAgentGroupModel>	TicketService.getAgentGroups() Retrieves a list of the AgentGroups.
List<CsAgentGroupModel>	TicketService.getAgentGroups(BaseStoreModel store) Deprecated. use TicketService.getAgentGroupsForBaseStore(BaseStoreModel) instead.
List<CsAgentGroupModel>	TicketService.getAgentGroupsForBaseStore(BaseStoreModel store) Retrieves a list of the AgentGroups for the provided BaseStore

Methods in de.hybris.platform.ticket.service with parameters of type CsAgentGroupModel

Modifier and Type	Method and Description
CsTicketModel	TicketBusinessService.assignTicketToGroup(CsTicketModel ticket, CsAgentGroupModel group) Sets the assignedGroup of the Ticket, i.e.
CsTicketModel	TicketBusinessService.createTicket(UserModel customer, CartModel cart, CsTicketCategory category, CsTicketPriority priority, EmployeeModel assignedAgent, CsAgentGroupModel assignedGroup, String headline, CsInterventionType interventionType, CsEventReason reason, String creationNotes) Deprecated. since 6.1 use TicketBusinessService.createTicket(CsTicketParameter) instead
CsTicketModel	TicketBusinessService.createTicket(UserModel customer, CsTicketCategory category, CsTicketPriority priority, EmployeeModel assignedAgent, CsAgentGroupModel assignedGroup, String headline, CsInterventionType interventionType, CsEventReason reason, String creationNotes) Deprecated. since 6.1 use TicketBusinessService.createTicket(CsTicketParameter) instead
CsTicketModel	TicketBusinessService.createTicket(UserModel customer, OrderModel order, CsTicketCategory category, CsTicketPriority priority, EmployeeModel assignedAgent, CsAgentGroupModel assignedGroup, String headline, CsInterventionType interventionType, CsEventReason reason, String creationNotes) Deprecated. since 6.1 use TicketBusinessService.createTicket(CsTicketParameter) instead
List<CsTicketModel>	TicketDao.findByAgentGroupState(EmployeeModel agent, CsAgentGroupModel group, CsTicketState state) Deprecated. use TicketDao.findTicketsByAgentGroupState(EmployeeModel, CsAgentGroupModel, CsTicketState) instead.
List<CsTicketModel>	TicketService.getTicketsByAgentGroup(CsAgentGroupModel agentGroup) Deprecated. use TicketService.getTicketsForAgentGroup(CsAgentGroupModel) instead.
List<CsTicketModel>	TicketDao.getTicketsByAgentGroup(CsAgentGroupModel agentGroup) Deprecated. use TicketDao.findTicketsByAgentGroup(CsAgentGroupModel) instead.
List<CsTicketModel>	TicketService.getTicketsForAgentGroup(CsAgentGroupModel agentGroup) Find all the tickets assigned to the AgentGroup.
List<CsTicketModel>	TicketSearchService.searchForTickets(EmployeeModel agent, CsAgentGroupModel group, CsTicketState state) Search for all the tickets with matching assigned Agent and assigned AgentGroup and Ticket State.

Uses of CsAgentGroupModel in de.hybris.platform.ticket.service.impl

Methods in de.hybris.platform.ticket.service.impl that return types with arguments of type CsAgentGroupModel

Modifier and Type	Method and Description
List<CsAgentGroupModel>	DefaultTicketService.getAgentGroups() Retrieves a list of the AgentGroups.
List<CsAgentGroupModel>	DefaultTicketService.getAgentGroups(BaseStoreModel store) Deprecated.
List<CsAgentGroupModel>	DefaultTicketService.getAgentGroupsForBaseStore(BaseStoreModel store) Retrieves a list of the AgentGroups for the provided BaseStore

Methods in de.hybris.platform.ticket.service.impl with parameters of type CsAgentGroupModel

Modifier and Type	Method and Description
CsTicketModel	DefaultTicketBusinessService.assignTicketToGroup(CsTicketModel ticket, CsAgentGroupModel group)
CsTicketModel	DefaultTicketBusinessService.createTicket(UserModel customer, CartModel cart, CsTicketCategory category, CsTicketPriority priority, EmployeeModel assignedAgent, CsAgentGroupModel assignedGroup, String headline, CsInterventionType interventionType, CsEventReason reason, String creationNotes) Deprecated.
CsTicketModel	DefaultTicketBusinessService.createTicket(UserModel customer, CsTicketCategory category, CsTicketPriority priority, EmployeeModel assignedAgent, CsAgentGroupModel assignedGroup, String headline, CsInterventionType interventionType, CsEventReason reason, String creationNotes) Deprecated.
CsTicketModel	DefaultTicketBusinessService.createTicket(UserModel customer, OrderModel order, CsTicketCategory category, CsTicketPriority priority, EmployeeModel assignedAgent, CsAgentGroupModel assignedGroup, String headline, CsInterventionType interventionType, CsEventReason reason, String creationNotes) Deprecated.
List<CsTicketModel>	DefaultTicketDao.findByAgentGroupState(EmployeeModel agent, CsAgentGroupModel group, CsTicketState state) Deprecated.
List<CsTicketModel>	DefaultTicketDao.getTicketsByAgentGroup(CsAgentGroupModel agentGroup) Deprecated.
List<CsTicketModel>	DefaultTicketService.getTicketsByAgentGroup(CsAgentGroupModel agentGroup) Deprecated.
List<CsTicketModel>	DefaultTicketService.getTicketsForAgentGroup(CsAgentGroupModel agentGroup) Find all the tickets assigned to the AgentGroup.
protected CsTicketModel	DefaultTicketBusinessService.populateTicketDetails(UserModel customer, AbstractOrderModel abstractOrder, CsTicketCategory category, CsTicketPriority priority, EmployeeModel assignedAgent, CsAgentGroupModel assignedGroup, String headline)
List<CsTicketModel>	DefaultTicketSearchService.searchForTickets(EmployeeModel agent, CsAgentGroupModel group, CsTicketState state)

Uses of CsAgentGroupModel in de.hybris.platform.ticket.strategies

Methods in de.hybris.platform.ticket.strategies with parameters of type CsAgentGroupModel

Modifier and Type	Method and Description
CsTicketEventModel	TicketUpdateStrategy.assignTicketToGroup(CsTicketModel ticket, CsAgentGroupModel group) Assign the ticket to a new group, or null to make the ticket unassigned.

Uses of CsAgentGroupModel in de.hybris.platform.ticket.strategies.impl

Methods in de.hybris.platform.ticket.strategies.impl with parameters of type CsAgentGroupModel

Modifier and Type	Method and Description
CsTicketEventModel	DefaultTicketUpdateStrategy.assignTicketToGroup(CsTicketModel ticket, CsAgentGroupModel group)
protected void	DefaultTicketUpdateStrategy.preChangeTicketGroup(CsTicketModel ticket, CsAgentGroupModel group)

Uses of CsAgentGroupModel in de.hybris.platform.ticketsystem.data

Methods in de.hybris.platform.ticketsystem.data that return CsAgentGroupModel

Modifier and Type	Method and Description
CsAgentGroupModel	CsTicketParameter.getAssignedGroup()

Methods in de.hybris.platform.ticketsystem.data with parameters of type CsAgentGroupModel

Modifier and Type	Method and Description
void	CsTicketParameter.setAssignedGroup(CsAgentGroupModel assignedGroup)

Uses of CsAgentGroupModel in de.hybris.platform.warehousing.util.builder

Methods in de.hybris.platform.warehousing.util.builder that return CsAgentGroupModel

Modifier and Type	Method and Description
CsAgentGroupModel	CsAgentGroupModelBuilder.build()

Uses of CsAgentGroupModel in de.hybris.platform.warehousing.util.models

Methods in de.hybris.platform.warehousing.util.models that return CsAgentGroupModel

Modifier and Type	Method and Description
CsAgentGroupModel	CsAgentGroups.fraudAgentGroup()
protected CsAgentGroupModel	CsAgentGroups.getOrCreateCsAgentGroup(String uid)