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Function documentationCard Issue

 

You can use this function to reissue returned cards and PINs to the customer.

The Card Returned and System Renewal Lock (for a card) indicators are reset.

Integration

A card or PIN can only be issued to the customer if it is labeled as returned in the system.

Prerequisites

  • The return reason for the card or PIN allows issue.

  • You can find the system settings for the return reasons in Customizing for Account Management (FS-AM) under Start of the navigation path Contract Management Next navigation step Card Next navigation step Define Return Reasons End of the navigation path.

  • The copy status of the card is not initial.

    If the copy status of a card is initial, you can issue a PIN for it.

  • The card has not expired.

  • The card has not been destroyed.

  • For each account contract/master contract/card contract/card pool, there may only be one master data change that is subject to release in the release process at a given time. This means that the system locks the underlying contract for the transaction in question until a processor has released, returned, or rejected the first change in the release workflow. Only then can you make further changes.

    Reason: While changes made to the account contract/card contract/card pool are being processed, the corresponding release object and various authorization objects control the program flow. For more information, see Authorization Administration in Account Management.

    You can find the system settings and other information in the Implementation Guide (IMG) for Account Management (FS-AM) under:

    • Release: Start of the navigation path Contract Management Next navigation step General Settings Next navigation step Release for the Contract End of the navigation path

    • Authorization: Start of the navigation path Basic Settings Next navigation step Authorizations End of the navigation path

      Note Note

      The system generates a work item for the release process if the relevant Customizing settings have been made. For more information, see the Framework for the Principle of Dual Control (CA-GTF-TS-PDC) and SAP Business Workplace sections.

      End of the note.

Activities

  1. On the SAP Easy Access screen, choose Start of the navigation path Account Management Next navigation step Card Next navigation step Card Master Data Next navigation step Issue Card End of the navigation path.

  2. Choose the card type from the list.

  3. Enter the card number .

    If you do not know the card number, you can search for it using the input help. The system only displays the card numbers that correspond to all your selection criteria.

    Caution Caution

    Note that you must enter a 10-digit account number in the input help.

    End of the caution.

    Example Example

    Your business partner has account number 772033, so in the input help you enter account number 0000772033.

    End of the example.

    Caution Caution

    If you double-click the Show Valid-On button, the field is displayed on the initial screen.

    If this field is displayed, you must enter the date in it as of which you want the changes to apply All values from the contract start date onwards are permitted.

    If the field is hidden, the system automatically enters the system date.

    End of the caution.

  4. The system automatically enters the data from the selected card in all other fields on the initial screen.

    The system proposes today's date in the Card Valid On field, but you can overwrite this if necessary.

  5. Choose Enter.

    The system displays the next screen with the different tab pages that are available. These tab pages contain business-related groupings of individual fields. Depending on the card product of the card you have selected, the system displays all or just some of the tab pages listed below.

    For more information about Contract Management, choose Technical Documentation.