Special Items
Special items are items which require an additional action from the customer or retailer, or show up differently in the virtual shopping basket compared to normal items. Simply scanning the item and putting it into the shopping basket is usually not enough; the customer must perform additional actions.
Sales Restrictions
The sale of some items is restricted to a specific age bracket (e.g. alcohol or tobacco products), some items are only sold with special permission (e.g. guns or medicine) and some items cannot be sold without the interaction of a shop assistant (e.g. a T-shirt with a security tag).
After the customer scans a sales restricted item, the Self-Scanning Client will show a customized message. The customer must follow the instructions on the Self-Scanning Client screen and confirm their action by tapping OK.
In the case of age verification, the age of the customer can be checked immediately during the shopping process. A store employee verifies the customer's age using the store employee function "Age Verification". The customer sees the result immediately on the industry device and is not blocked from completing their purchase at SCO.
If the customer selects "Authorize later", then the Age Verification can be triggered by check icons.
Result (Positive or Negative):
Follow-on Deposit Items
Follow-on deposit items are items automatically connected to a main item, which the customer has put into their shopping basket. For example, a customer buys a large quantity of beer bottles. A crate of beer is automatically added to the virtual shopping basket and the customer has to pay a deposit for this. The deposit item itself cannot be selected. If the customer removes the main item, the deposit item is automatically removed too. A change in the quantity of the main item leads to a change in the quantity of the deposit item too.
Discount Items, Coupons, Promotions
The Self-Scanning Client supports different discount coupons in digital or analog form. The retailer has to decide in which form their customers can scan these discount coupons and configure the Self-Scanning Client accordingly. For example, the customer is able to scan paper coupons at any time during the shopping trip, or can use their personal coupons, if the customer is signed up to a loyalty program. The loyalty program can be managed by Engage, the other GK Software product. Such coupons can be already activated or there is an option to activate them directly during shopping.
The Self-Scanning Client displays the promotions in the virtual shopping basket. The original price of the item is shown, the discount is shown and the new price is calculated automatically.
The behavior is possible to configure according to retailer's requirements. See Customizing Guide - Industry Device
Special Price / Reduced Price
Depending on the item, a special price can apply. For example, an item was put in the shop window in November and is now sold at a drastically reduced price in February. In this case, the customer can scan the item but the plus button for increasing the quantity is not available. Only the minus button for removing the item from the virtual shopping basket is shown.
Multiple-priced Items
If an item has multiple price labels (for example, a new price label was stuck on top of the old label due to a price change of the item, but this new label subsequently falls off, revealing the old original label), the Self-Scanning Client automatically selects the most recent price of the item and displays it correctly in the virtual shopping basket.
Price- and Weight Coded Items
It is possible to scan price- and weight coded items. The price is included or calculated from the barcode.